Wendy's

2.8
300 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
1000 Kemble St, Waxhaw, NC
28173, United States

Hours

Reviews

2.8
300 reviews
5 stars
95
4 stars
33
3 stars
14
2 stars
25
1 star
133

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported receiving cold, stale, or incorrect food items, leading to disappointment.

Service Speed

Customers frequently mentioned long wait times in the drive-thru, often exceeding 30 minutes, even with few cars ahead.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, including missing items and wrong modifications.

Staff Attitude

Several customers experienced rude or unprofessional behavior from staff, contributing to a negative dining experience.

Cleanliness

Reports of unclean dining areas and unsanitary practices were noted, raising health concerns.
  • DM
    Damien M
    Nov 16, 2025
    1.0
    Worst customer service EVER starting with the manager!!
  • GG
    Gunner Guzz
    Nov 8, 2025
    5.0
    Taste better than Mc D’s.
  • AF
    Aaron Fritz
    Oct 23, 2025
    1.0
    We have eaten at Wendy’s locations across New York, California, Arizona, Colorado, Utah, Florida, Virginia, and Chicago. Every one of those visits provided a fresh bag of fries, a hot burger patty, and crispy chicken. This location has been the opposite. We have spent over fifty dollars on each visit, and the food has let us down every time. The fries are lifeless. The burger patties are dry and dead. The chicken sandwich was the least painful item, but the nuggets were clearly sitting for a long time. The drive thru is never busy, yet the food always comes out fast. I would rather wait for food that is fresh than get something cold and old in record time. There should be a balance between care and convenience. It feels like leadership is focused on speed, not on quality. The food should be hot, salty, crispy, and cooked with care. The cheese on the burger should melt. The fries should have life. Sadly, the Sprite we ordered was the only redeeming part of the meal. We will not be back. It is disappointing because this location has let us down more than once. In a time when fifty dollars should buy a good meal, this kind of quality breaks loyalty.
  • BS
    Brendan Smith
    Sep 19, 2025
    1.0
    Rude staff
  • SM
    Susie Mulligan
    Aug 29, 2025
    1.0
    I ordered a single with no mayonnaise and no onions. This is what they gave me. How can you possibly get something so wrong?

Frequently Asked Questions About Wendy's

Is 1000 Kemble Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.