Dunkin'

3.4
347 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Waxhaw, NC for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
8121 Kensington Dr, Waxhaw, NC
28173, United States

Hours

Reviews

3.4
347 reviews
5 stars
150
4 stars
55
3 stars
19
2 stars
27
1 star
96

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff and long wait times, particularly in the drive-thru.

Order Accuracy

Many reviews highlighted issues with incorrect orders and missing items, leading to frustration among customers.

Food Quality

While some customers praised specific food items, others noted a decline in quality, with complaints about cold or poorly prepared food.

Staff Attitude

Several reviews mentioned unprofessional behavior from staff, contributing to a negative customer experience.

Cleanliness and Atmosphere

Some customers appreciated the cleanliness and atmosphere of the location, though this was overshadowed by service issues.
  • TW
    Tom Wallace
    Oct 14, 2025
    2.0
    I recall a time when the in-store donuts were freshly prepared, and their quality was exceptional. Recently, I purchased a maple frosted donut, and after a single bite, I found the taste and texture unsatisfactory, resembling cardboard rather than the light and fluffy consistency I remember. While I acknowledge that recipes can evolve, the shift in quality is notable. Despite this, we continue to patronize the establishment.
  • TI
    Tamia Ishmell
    Sep 20, 2025
    5.0
    When I need my fix of a sweet treat this is always the go-to. They always take care of me 🥰
  • HH
    H Squared (H2)
    Sep 12, 2025
    1.0
    My kids and I had a very unpleasant experience at this Dunkin’ in Waxhaw. From the moment we drove up, the manager was rude, which immediately set the tone for the rest of our visit. Unfortunately, the staff followed that same example with poor service and an unwelcoming attitude. A visit to Dunkin’ should be quick, friendly, and family-friendly, but this location fell far short of that. I hope corporate takes notice and provides better training, because customers deserve respect and basic courtesy.
  • AA
    asdasdasd
    Aug 28, 2025
    5.0
    The service at this place was really fast. I got there around 9am and I got everything and left around 9:15. The asian girl at the front was a really good barista.
  • CH
    Chris Harley
    Aug 9, 2025
    1.0
    Extremely unprofessional. I walked in and said hey how are you doing and the young lady behind the counter says…. What’s up… i asked for 1/2 dozen donuts she brings the box back with the bottom covered in sticky gunk while noticing it and still hands it too me which I had to clean before leaving. This will be my last time at Dunken

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Waxhaw, NC?

Dunkin' in Waxhaw, NC is open Monday to Friday from 5:00 AM to 8:00 PM, Saturdays from 6:00 AM to 8:00 PM, and Sundays from 6:00 AM to 8:00 PM.

What types of meals does Dunkin' serve at this location?

This Dunkin' location serves breakfast, lunch, and brunch.