Dunkin'

3.4
351 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Waxhaw, NC for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
8121 Kensington Dr, Waxhaw, NC
28173, United States

Hours

Reviews

3.4
351 reviews
5 stars
153
4 stars
55
3 stars
19
2 stars
27
1 star
97

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant inconsistency in customer service, with many customers reporting rude or unprofessional behavior from staff, particularly during busy hours.

Order Accuracy

Numerous reviews highlight frequent issues with order accuracy, with customers often receiving incorrect items or incomplete orders.

Speed of Service

Many customers expressed frustration with slow service, particularly in the drive-thru, where long wait times were common.

Food Quality

There are mixed reviews regarding food quality, with some customers praising specific items while others reported stale or poorly prepared food.

Atmosphere

While some customers appreciated the cleanliness and atmosphere of the location, others noted a lack of friendliness and warmth from the staff.
  • DC
    Dave Cohee
    Dec 6, 2025
    5.0
    Our daughter loves Dunkin Donuts refreshers. The mango pineapple is delicious.
  • AA
    Amelia Arenant
    Dec 3, 2025
    5.0
    This is my favorite Dunkin! I come here almost every morning for a large hot coffee with snackin bacon! They always show up with a smile on their faces! Gabby and Kaitlyn were so helpful this morning with my wife’s order! Latte was made great as per her words! Continue to keep up the good work in such a busy enviorment! The food service industry needs more employees like you!
  • VR
    Vanessa Moses Realtor
    Nov 29, 2025
    1.0
    I am a regular Dunkin coffee drinker and always order my coffee with Extra Cream and Extra Sugar and Hot Chocolate with whip cream for my daughter. I had a bad experience with one of your workers named GABY. She was rude as I explained that the coffee did not have Extra cream and sugar in it and my daughters Hot Chocolate didn't have the whip cream. She said I didn't specify that when ordering...but that is the ONLY way I order and My Daughter was in the car with me and heard my order. GABY insisted I pay .27 cents for the mistake they made. It wasn't about the money, I had .27 cents...It was her rude attitude and demeanor after I kindly explained that I am a regular and always order the same thing. I was very disappointed with the service and will go to another Dunkin Donuts for all my future orders. I am making this complaint because someone needs to talk to GABY about her customer service. Maybe she is having a bad day, but that should never be taken out on a customer. I hope she has a better day
  • TW
    Tom Wallace
    Oct 14, 2025
    2.0
    I recall a time when the in-store donuts were freshly prepared, and their quality was exceptional. Recently, I purchased a maple frosted donut, and after a single bite, I found the taste and texture unsatisfactory, resembling cardboard rather than the light and fluffy consistency I remember. While I acknowledge that recipes can evolve, the shift in quality is notable. Despite this, we continue to patronize the establishment.
  • TI
    Tamia Ishmell
    Sep 20, 2025
    5.0
    When I need my fix of a sweet treat this is always the go-to. They always take care of me 🥰

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Waxhaw, NC?

Dunkin' in Waxhaw, NC is open Monday to Friday from 5:00 AM to 8:00 PM, Saturdays from 6:00 AM to 8:00 PM, and Sundays from 6:00 AM to 8:00 PM.

What types of meals does Dunkin' serve at this location?

This Dunkin' location serves breakfast, lunch, and brunch.