While many customers praised the helpfulness and friendliness of staff, there were notable complaints about a rude manager and inconsistent service in certain departments.
Cleanliness
The store is frequently described as clean, well-organized, and tidy, contributing positively to the shopping experience.
Product Variety
Customers appreciate the wide selection of products, including fresh produce and unique offerings like sushi, although some noted issues with expired items.
Checkout Experience
There are mixed reviews regarding the checkout process, with some customers experiencing long wait times and a lack of available cashiers.
MO
Melissa O'Shea
Jan 5, 2026
1.0
The Latino female manager was unkind, rude, and just not care to even hear what I was wanting to tell her. She basically told me she did not want to hear what I had to say or offer any kind of help. No skills in public relations. I'm surprised she told me she was a manager. Awful mannerisms. I told her she wasn't listening to me. She smiled and giggled, then asked me to leave because I raised my voice. I did not request a manager but this girl sure did make sure I knew she was. "Appalled " Then she proceeded to call security on me, I did speak with those 2 gentlemen which thank goodness they were very helpful, I continued to do my shopping. The nice gentleman asked me to just stay clear of her which was not a problem at all. I will no longer shop at this store will give heads up to others to ensure if they ever have a problem they will likely need to go above her to explain there needs or concerns.
I do see other reviews that mention "manager" Wonder if this is the same person, if so food lion needs to train her better or have her complete proper training to deal with the public as a "manager".
JS
Jeff Schwartz
Dec 18, 2025
5.0
This store has a great variety of selections.
CS
Crystal Spratt
Dec 9, 2025
5.0
The Washington NC store is kept so clean and organized and all the employees are helpful and nice. I noticed it's rating was 100! Great j
ob guys!!!
BJ
Bryan N. Josemans
Oct 24, 2025
1.0
Discover credit card said that Food Lion would take payment for Discover. I called the Food Lion at the Mall to confirm this before I drive out there and the representative said that the manager could not be able to answer that question unless I came in the store. In what world does that make sense? So, I asked the representative again, "so, I would have to come in your store to find out if you accept Discover payments?,....just so you can possible tell me no. That is the stupidest thing I have ever heard. Can someone tell me the logic to that?
Update-the Food Lion located on John Small Ave had a manager there that was more forthcoming and indicated that they would be more than happy to take care of this. Thank you Food Lion on John Small Ave!!
What are the opening hours of Food Lion at Washington Square Mall?
Food Lion at Washington Square Mall is open daily from 7:00 AM to 11:00 PM.
Where is Food Lion located in Washington, NC?
Food Lion is located at 851 Washington Square Mall, Washington, NC 27889, inside Washington Square Mall.
Does Food Lion offer organic products?
Yes, Food Lion sells organic products.
Is Food Lion wheelchair accessible?
Yes, Food Lion has wheelchair accessible entrances and parking.
Can I pay at Food Lion with debit cards or mobile NFC payments?
Yes, Food Lion accepts debit cards and mobile NFC payments in addition to other payment methods.
Does Food Lion have public restrooms available?
Yes, Food Lion provides public restrooms for customers.
Are there other grocery or supermarket options nearby Food Lion?
Yes, nearby grocery options include Piggly Wiggly and another Food Lion store within Washington Square Mall.
What nearby dining options are available around Food Lion?
Nearby dining options include Bill's Hot Dog Stand, Andy's burger and sandwich restaurant, Papa John's Pizza, Huckle Burger, La Ribera Mexican restaurant, and Little Caesars Pizza.
Are there any services like urgent care or financial services near Food Lion?
Yes, Urgent Care Down East for medical needs and financial services like Western Union and Lendmark Financial Services are nearby.
Is there a loyalty or rewards program available at Food Lion?
Yes, you can become a Food Lion MVP by joining their rewards program at https://www.foodlion.com/mvp-program/.
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