Panera Bread

Reviews

• JJ

  Juliet James

  2 days ago
  1.0
  Disgusting, subpar, overpriced. Ordered a chicken bacon rancher, the chicken and baco were pilled into one spot on the sandwich. There was an UNGODLY amount of ranch on it, making it inedible. I will NEVER order from this chain again
• CT

  Cynthia toomey

  Jan 19, 2026
  1.0
  Person at register got our orders completely wrong. Bathrooms were gross. Mgr. Too busy to help customer, other employee helped.
• MK

  Miranda Kaye

  Jan 17, 2026
  1.0
  Ordered a few bagels, cream cheese and a coffee for breakfast delivery while we had family in town. The original delivery estimate was approximately 30-40 minutes, which turned into right at an hour and 10 minutes. When the order finally arrived, the coffee was missing which was absolutely frustrating but not the end of the world. I opened the bag to find the bagels looking a bit unusual with an unappealing smell. I then opened an individual cream cheese only to find a product that smelled sour and had a grainy consistency that wouldn’t change no matter how much it was mixed. Ultimately, more than half the order was inedible and a complete waste of money. Panera offered me a small credit to my account that must be used at the store within 30-days which is honestly ridiculous. I’m disappointed to see that the steady rise in prices has come with a decrease in service and quality.
• DD

  Daisha

  Jan 7, 2026
  5.0
  Let’s give it up for KAYLA!! she was the cashier located on front I came in around 3 pm . I had to come in and work due to a power outage so I was there for quite some time and when I say she made sure she talked to every guest that came in took orders with a smile and even after taking orders still suggested if there was any help needed to come to her I would say her attitude is a bright positive attitude the establishment needs .. other than that it could of been cleaned better table wise but Kayla did try her best to clean it in between customers I think it was a shift change prior to her coming in . But to end it all Kayla very sweet girl great job on having her be the front cashier. She also knows alotttt of customers which just shows she tries to make relationships to have loyal customers
• RD

  Rhiannon DeCora

  Dec 29, 2025
  1.0
  I was a weekly customer of this location, but I will no longer be purchasing anything from them. There used to be a very nice lady named Kiersten who worked the register. She was friendly, knowledgeable and efficient. It seems that they have not only cut her from the staff, but have downsized their staff significantly. Now there is always a long line because someone from back of house has to come up and take orders, and half of the time they don’t know how to work the register. In the 3 weeks since I noticed the significant decrease in staff, one week my order took over 30 minutes, one week my order was just completely wrong, and last week there were no hot drinks available. I understand things can happen to the equipment used to make the hot drinks, but there was no urgency to fix the issue. It’s the middle of winter in North Carolina, no one wants an iced drink. I don’t blame the employees in the restaurant for these changes, they obviously have no control over a shortage in staff. But whoever is making these decisions in Panera’s management/corporate needs to realize they turned this location from decent to garbage.

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