McDonald's

Reviews

• AA

  Anna

  2 days ago
  1.0
  Ordered my food thru the drive through. They told me go to spot number 2. waited Twenty minutes, no food came. finally went inside, and they look at me like I have horns on my head. Nobody knew what I was talking about.They gave me my food and my fries are not inside. I asked for the fries, and waited for another five minutes. No apologies, no care in the world. this place needs a new manager or needs to have an investigation of how they treat their customers.
• BH

  Brandi “QueBee” Hancock

  Nov 15, 2025
  3.0
  I often have to check my food. It’s been a while that I get there and leave with my actual order. There is often a long wait. But the staff is always nice.
• NS

  Natalie Speas

  Nov 3, 2025
  1.0
  This was maybe 10 mins ago. This is worst McDonalds I’ve been to in ages. I don’t eat fast food often, so the sandwich was kind of a treat, but man I messed up ordering it here. It wasn’t busy and there were no cars ahead or behind. It’s a double drive through, but both in the same single line(?) and ofc I didn’t see the one ahead of me just the first one I stopped at. I waited. No one even acknowledged me. Noticed there was a second. Pull up and the lady barks at me asking about using the mobile ap. I said no- silence. Didn’t ask me for my order or to go ahead. I hesitantly order 2 things. She doesn’t read it back. Just barked “is that all?” I said yes, she said pull around. I paid she never told me the amount, no thank you or anything. Pulled up to second window. Girl practically throws my food at me, says nothing. Waited for a straw, she opens the window hands it to me without looking at me, and I said thank you and she ignored me and shut the window. The sandwich is overcooked, dry, and rubbery- and to tie all of this up in a bow, the smoothie is only part way full. Please please please do better. Management please pay attention to what’s going on in your locations and train your staff better. Maybe hire better people? I very rarely write reviews, but his was such an awful experience I had to say something. 🤷‍♀️ Smoothie was $4 and this is how it was handed to me.
• L

  #LexPlusTwo

  Oct 19, 2025
  1.0
  Whatever you do AVOID THIS LOCATION!!! We went last night (10/19/25) for dinner. There was a long line waiting for drive thru so we decided to go in to order. There was no one taking orders so we had to use the kiosk to place our order. We stood there waiting for 30 mins along with other customers that were waiting. We ended up asking for our money back because we knew we had to be at an event. One of the employees told us we couldn’t get our money back. So we asked for the manager, Kevin. Kevin never came to the front after being called several times by the employee to listen to our complaint. We was told they were short staff which was hard to believe because there was an employee eating right food while supposedly fixing the food/orders. We ended up leaving with no money back or no food just so we could make it to our event on time!!! We will NEVER go back to this location!!!
• CC

  Chantille Chant

  Oct 19, 2025
  1.0
  This McDonald’s really got on my bad side. I pull into the Mobile parking and placed my order. It gave me a code to go thru the drive thru, but the line was wrapped around the store, backed up bad. My granddaughter went in the location first to pick up our order, but they turned her away. I went in and I had to get the guy attention for him to tell me he can’t get my food cause he is working the front inside orders. He wouldn’t even get someone to help me. I’m holding my phone in air asking for help. Two female employees came from around the corner and didn’t even look my way. Then another female with more items on her uniform came the opposite way heading back to the kitchen. I said loudly can you help me. I don’t know what she said, because she never stopped walking, nodded her head. I heard them say about 15 minutes later “the lady is inside waiting for this order”. I shouted “I’ve been standing right here. They brought it from around that corner and called out the order then placed in the section for order pick ups. I was standing right there looking. The sprite was already there, so that was someone else’s drink now thinking back. Well he turned around and just walked away. When I left, the drive thru line had diminished. The cars were all gone except one at the drive thru window. MY Mocha FRAPPE ice was melting so it was WATERED DOWN with WHIP CREAM SHRINKING AND THE NUGGETS WERE COOL. I was NOT going back in there. THIS means my FOOD WAS JUST SITTING BACK THERE READY THE WHOLE TIME I WAS STANDING IN THE FRONT. This has been my worst experience.

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