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McDonald's

3.2
(1557 reviews)

Business Details

865 Durham Rd, Wake Forest, NC
27587, United States
(919) 554-1095
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
865 Durham Rd, Wake Forest, NC
27587, United States

Hours

Reviews

3.2
1,557 reviews
5 stars
439
4 stars
322
3 stars
287
2 stars
145
1 star
364

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted consistently poor service, including rude staff, long wait times, and frequent order inaccuracies.

Staff Attitude

Many customers reported unprofessional and dismissive behavior from employees, contributing to a negative dining experience.

Order Accuracy

A significant number of reviews mentioned issues with incorrect orders and missing items, leading to customer frustration.

Cleanliness

While some customers praised the cleanliness of the establishment, others noted unsanitary conditions and poor management of the dining area.

Management Issues

Several reviews pointed to ineffective management, with complaints about staff behavior and lack of accountability for service failures.
  • SS
    Seana Sprake
    3 days ago
    2.0
    This McDonald’s is great during the day but as soon as it’s 5pm or after forget about it!!! The food is always messed up, they give you the wrong food or food is missing.
  • TW
    Tie Wilson
    Feb 21, 2026
    1.0
    I've ordered food a few times from here and every time most of the order is messed up. Ordered chicken nuggets and they gave us old chicken nuggets, none of the sauce we ordered, and instead of sweet tea we were given watered down lemonade. I've worked at McDonald's before and it's not hard to get an order right.
  • PB
    Patty Barnes
    Feb 13, 2026
    1.0
    Went to get my order, they left off two big breakfast meals. When I went back to get it they had an attitude about getting my order. This hasn't been the first time nor will probably be the last time but the employees there are extremely rude, they never get your order right and it doesn't matter whether it's the morning crew or the evening crew. I used to work at McDonald's a long time ago. The service here is really, really bad. I won't return ever again. The phone number that they post for you to call and state an issue, they don't call back either. So don't waste your time at all visiting this particular McDonald's.
  • EP
    Eric Powell
    Jan 27, 2026
    1.0
    Absolutely terrible service. People talking to their friends instead of helping customer there for food. The soda initially ordered was out went to get a different drink and the guy was picking his nose and coughing in his hand and fondelling my lid with the same hand. Bad to wait for forever to get someone to acknowledge I was there before getting the drink changed in the first place then didnt drink it because they're nasty here. Don't recommend coming here ever. I used to come on occasion through the drive thru but I definitely won't be back to this location again. Also the owner asks you to do a link but I cant reply to him or her to tell them the link works but it says it can't find that store even when it puts the store number in. Fix you stuff mcdonalds
  • OM
    Omni Moore
    Jan 24, 2026
    1.0
    This service at McDonald’s was very unprofessional. I arrived around 7:50 p.m. to get food for myself and my daughter. I placed an online order for pickup, but when I arrived, one of the workers stated that the inside was closed. I’m not sure how the inside could be closed at 7:58 p.m. when the store is listed as being open until midnight. I understand that North Carolina was expecting a snowstorm, but there was no snow or hazardous weather at the time. There was no valid reason for the store to be closed. When I went to the door and explained that I needed to use the restroom, the employee did not have the decency or respect to allow me to use the restroom, even though I had my 2-year-old child with me. I was extremely disappointed with the service I received at this location. My mobile was received and then they canceled my order, and the food was never made, despite the store still being open and operating. What was most frustrating is that the mobile app allowed me to place and pay for my order, yet instead of serving me through the drive-thru, the staff canceled my order—even though the food was for myself and my hungry 2 year old child. I hope corporate sees this complaint, because this experience was unacceptable and unprofessional. I will not be returning to this McDonald’s.

Frequently Asked Questions About McDonald's

What are the regular dining hours for McDonald's at 865 Durham Rd, Wake Forest?

The restaurant is open for regular dining from 5:00 AM to 11:00 PM on Monday through Thursday and Sunday, and from 4:00 AM to midnight on Friday and Saturday.

When is the drive-thru open at this McDonald's location?

The drive-thru is open daily from 4:00 AM to midnight, seven days a week.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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