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Brand Certified

Chipotle Mexican Grill

3.7
(883 reviews)

About

Mexican Restaurant
Chipotle Wake Forest is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
11700 Retail Dr, Wake Forest, NC
27587, United States

Hours

Reviews

3.7
883 reviews
5 stars
442
4 stars
151
3 stars
69
2 stars
59
1 star
162

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude and unprofessional staff, with many experiences of poor customer service and staff attitudes.

Cleanliness

Multiple reviews highlighted unsanitary conditions, including dirty dining areas and food prep stations.

Food Quality

Inconsistent food quality was noted, with complaints about incorrect orders, small portions, and unsatisfactory food preparation.

Customer Experience

Overall customer experiences varied greatly, with some praising the food and service while many expressed disappointment and frustration.
  • LL
    Larry Morris (L's)
    6 days ago
    5.0
    No lettuce later into the night. That really messes up my bowl.....I need that crunch to balance it!!!
  • AA
    Ali Alsaidi
    Feb 17, 2026
    3.0
    Worst service
  • AA
    Andrew
    Feb 8, 2026
    1.0
    The service was terrible. The staff rushed us through our order. It was our first time back and the guy on the line (he had a full beard), I think he might have been some sort of supervisor, was very rude. I was asking what some of the sauces were and he answered me and passed my bowl down the line before I finished with my toppings. The atmosphere is similar to any fast food chain you would go to. Moe's atmosphere is way better. The food was ok but expensive. The queso is gross and grainy. The chips were just slightly warm. My son's burrito was not wrapped tight. There was a staff member sleeping at a table with an empty food tray in front of her the whole time we were there. I don't think I would come here again. I would rather order from a real Mexican restaurant or go to Moe's. They just just transition to a drive through only and drop the prices. ***Update*** Customer service reached out and offered me a free side of queso... the worst part of the meal. Terrible Customer service. Don't waste your time.
  • BM
    Benjamin Mangalam
    Jan 29, 2026
    4.0
    This was my first time trying this location, and overall the food was good—fresh, hot, and well prepared. The restaurant was very busy, but the employees stayed focused and provided solid service to each customer in front of them, which I appreciated. The only downside was the trash situation; all of the trash bins were completely full. I understand how busy it can get, but management should ensure someone is assigned to monitor and empty the trash during peak times. Aside from that, I enjoyed the food and would return.
  • KZ
    Kayla Zoe
    Jan 21, 2026
    1.0
    If you don't want to do your job, maybe don't get a job. This place has the rudest workers, refused to give change and stated they didnt have any AFTER completing a transaction but after pressing them someone came and opened the register and pulled out a full change drawer? Only half of the options were available and they refused to restock, and gave a lot of attitude the whole time and when I asked for sour cream they put more sour cream than I had of rice and meat (the meat was mostly fatty parts too) so its swimming in sour cream. I don't know what happened to this location but they have gone down hill since I first started coming here.

Frequently Asked Questions About Chipotle Mexican Grill

What type of cuisine does Chipotle Mexican Grill in Wake Forest offer?

Chipotle offers a fast-casual Mexican menu featuring customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.

What are the operating hours for Chipotle Mexican Grill in Wake Forest?

Chipotle in Wake Forest is open daily from 10:45 AM to 11:00 PM.

Brand Certified Facts from Chipotle Mexican Grill

Chipotle Mexican Grill partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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