Dairy Queen Grill & Chill

4.4
590 reviews
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Business Details

4001 Pembroke Ln, Wade, NC
28395-9054, United States
(910) 491-7605
https://www.dairyqueen.com/
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About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable
  • Welcomes familiesAvailable

Location

Dairy Queen Grill & Chill
4001 Pembroke Ln, Wade, NC
28395-9054, United States

Hours

Reviews

4.4
590 reviews
5 stars
373
4 stars
130
3 stars
44
2 stars
13
1 star
30

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many reviews praised the exceptional and friendly customer service, highlighting staff members who were polite, patient, and attentive.

Food Quality

Overall, customers enjoyed the food, particularly the burgers and ice cream, although there were some complaints about inconsistencies in order accuracy and food temperature.

Cleanliness

The location was frequently noted for being clean and well-maintained, contributing positively to the dining experience.

Location Issues

Several customers mentioned the challenges of the location being inside a gas station, including limited seating and occasional service delays.

Order Accuracy

There were multiple reports of incorrect orders and issues with specific items, indicating a need for improvement in order accuracy.
  • DD
    Deidra
    Dec 31, 2025
    5.0
    The workers were really nice here! They brought our food to the table hot and fresh. There was ample seating on the restaurant side of the convenience store. We really enjoyed our visit!
  • KD
    kayla davis
    Dec 30, 2025
    4.0
    good food, good service, clean store. only word of advice is don’t go after 5pm if you want the white gravy. they stop making it around 4pm it seems and usually run out by 7pm.
  • AJ
    Aundrea Johnson
    Dec 11, 2025
    5.0
    The customer service was impeccable. Their app did not offer sweet tea so I called during one of their busiest times and the manager was sweet enough to take my order, fulfill it and call me back to confirm it.
  • LL
    Ladyana
    Dec 8, 2025
    5.0
    It’s in a gas station. They were very nice & extremely patient with my indecisive girls. Food was good & served quickly.
  • KO
    Kat Ortiz
    Nov 24, 2025
    2.0
    All diet sodas were out, fries were not hot, was rang out for pretzel rods that I didnt order, asked if I just wanted them or be refunded, but it would be a whole thing. Said we would just take the pretzels. Wanted some honey mustard and ranch dipping sauces for the fries but was told I would need to pay extra. Was in the middle of a 12 hour driving stretch and didnt feel like arguing. Don't think I should be paying for sauces when already had to pay extra for something I didnt order. I like DQ and was excited for a grill and chill as there isn't one near my home but was unfortunately disappointed
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Frequently Asked Questions About Dairy Queen Grill & Chill

What kinds of food and treats does Dairy Queen Grill & Chill offer?

Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Basket, Grillburgers®, and DQ Cakes.

What are the opening hours of Dairy Queen Grill & Chill during weekdays?

From Monday to Thursday, it is open from 10:30 AM to 9:00 PM, and on Friday from 10:00 AM to 9:30 PM.