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Wendy's

3.7
(1091 reviews)

Business Details

1018 Charlotte Hwy, Troutman, NC
28166, United States
(704) 528-5825

About

Fast Food RestaurantBreakfast RestaurantWendy's
At Wendy’s in Troutman, NC we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Troutman, NC hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
1018 Charlotte Hwy, Troutman, NC
28166, United States

Hours

Reviews

3.7
1,091 reviews
5 stars
457
4 stars
248
3 stars
128
2 stars
70
1 star
188

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported slow service, long wait times, and staff being unresponsive or rude.

Order Accuracy

Many reviews highlighted frequent mistakes with orders, including missing items and incorrect modifications.

Food Quality

Customers expressed dissatisfaction with food quality, mentioning cold items, stale food, and incorrect preparation.

Management Concerns

Several reviews pointed to a lack of effective management and training, leading to poor customer experiences.

Positive Staff Interactions

Despite the negative feedback, some customers praised individual staff members for their friendliness and helpfulness.
  • JJ
    Jammie
    Feb 20, 2026
    1.0
    Consistent with the other recent reviews, there’s a certain female employee who works at night at this location who repeatedly tells you they aren’t taking orders, to cancel your mobile order you already paid for and they’re busy despite no one being at the location.
  • KK
    kattbug
    Feb 12, 2026
    1.0
    Don't order on the app they will straight up just take your money & not give you what you ordered because they don't have it or it will take too long to make. Especially at night. Sucks cause this is one of the only places open late, but they literally just stole 6$ from us last night & told us we have to call the 1-800 # to get a refund but it was 11PM so they wouldn't take our call.... Even if we do get a refund, making us go through all these hoops WHEN THE EMPLOYEE IS THE ONE WHO MADE THE MISTAKE BY PRINTING OUT THE RECIEPT is just asinine.
  • BB
    Brandon
    Feb 7, 2026
    3.0
    Little stale but meets standard
  • SS
    Silke S
    Feb 2, 2026
    5.0
    Staff was nice
  • KH
    Kari H.
    Jan 3, 2026
    1.0
    Zero stars ! My family of 3 stood in line at the register and watched EVERY EMPLOYER work the drive thru . We werent given a " Hello" or a " we'll be right with you " . Ive had aweful service before...but to be completely ignored was insane. Also.. there were no costomers in the dining room at 1:20 in the afternoon. Shoulda taken that as a sign .

Frequently Asked Questions About Wendy's

Is Troutman Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the operating hours for the drive-through at Wendy's in Troutman, NC?

The drive-through at Wendy's in Troutman, NC is open 24 hours a day, 7 days a week.

Brand Certified Facts from Wendy's

Wendy's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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