Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian Restaurant
Find your nearby Taco Bell at 1047 Charlotte Highway in Troutman. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.
Mixed reviews on customer service; some employees received praise for their friendliness, while others were reported as rude and unhelpful.
Order Accuracy
Frequent complaints about incorrect orders and missing items, with many customers expressing frustration over repeated mistakes.
Food Quality
Inconsistent food quality reported, with some customers enjoying fresh meals while others received cold or poorly prepared food.
Cleanliness
Some reviews highlighted cleanliness of the restaurant, while others reported unsanitary conditions, particularly in food preparation areas.
Service Speed
Long wait times noted by multiple customers, especially during busy hours, leading to dissatisfaction with overall service efficiency.
JP
Jay Patel
5 days ago
1.0
First of all, the restaurant is dirty and stinky. The floor is very sticky, the kitchen looked very dirty and unhygienic. Food was not prepared correctly and it tasted horrible. The kitchen and the cooking equipments need a deep cleaning. Also, the oil needs to be changed. If the health inspection came here, they would fail. I live in the area and would never come back again nor recommend anyone to come here.
MS
Mark Siemieniec
Oct 30, 2025
5.0
We were there to get a comp meal because our previous order was missing items we purchased. We call the manager and he apologized and credited our wrong meal and told We could come in and they would make up our order again and comp it.
While there we met the manager and was treated extremely well. He apologized again and thanked us for allowing them to make the order right.
Not only were we impressed with the manager but was very grateful for how they treated my wife and I. We will continue to eat there again.
MM
Melissa
Oct 1, 2025
5.0
Troutman tacobell has a legend working there and her name is Victoria. I'm a 50 y/o fat lady and when I heard caramel apple EMPANADAS were making a comeback...I had to call and see if they were on the menu yet. It was my lucky day, bc Victoria answered the phone. Not only did she have impeccable customer service phone skills and say "why yes they are!" she also offered to prepare as many as I wanted and would have them ready if i just gave her a time. We arrived 10 minutes later and were greeted cheerfully over the drive thru mic by her, so I ordered a box of tacos to boot. The EMPANADAS were packaged carefully, piping hot and handed to me as I pulled up with a gentle warning on their temperature so we wouldn't get burned. As I inhaled the glorious, creamy, apple filled deliciousness from my past, I was not disappointed. Victoria made small talk with my 10 y/o son. She made such an impression on him, that he's wanting "taco bell drive thru" to be his first job when he turns 16. Idk Victoria before calling, but I'll say her interpersonal skills are even better in person and someone "high up" needs to look into letting this gal go into "high up" management and pay her accordingly !!! She was the epitome of exemplary customer service and taco bell corporate should appreciate having her! I know I do.
HH
Huck
Oct 1, 2025
2.0
Half the tike the employees womt even acknowledge you,the food is nasty an cold,an stale,got 3 doritos tacos meal the other night,the bottom was so soggy it fell apart,an the top was crunchy an stale,I paid over 20$ for that meal an it was garbage,man I wish I woulda took pics,I was so mad I balled it uo an slammed it in the trash,I suggest peoppe stay far far away from this branch,not sorry at all
BM
Ben Magee
Sep 26, 2025
5.0
JB took amazing care of me!! I went to Taco Bell & got quite a bit of food but unfortunately when we went to eat it we did not dig into what we expected & was missing a burrito (oh no) NO WORRIES JB SAVED THE DAY.
Even though he’s been making these for years he understands mistakes happen & gave me a refund days later & was super kind & professional with a great smile on his face, it’s truly refreshing for a fast food joint to take care of a customer that he’s never met before & I won’t forget it. THANK YOU JB :)