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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous customers reported long wait times, incorrect orders, and rude staff, leading to a consistently poor service experience.
Order Accuracy
Many reviews highlighted frequent mistakes with orders, including missing items and incorrect food preparation.
Staff Attitude
Customers expressed dissatisfaction with the attitude of staff, describing them as dismissive, rude, and unprofessional.
Food Quality
Several reviews noted that the food quality was below standard, with complaints about cold or improperly cooked items.
Cleanliness and Environment
While some customers appreciated the cleanliness of the restaurant, others reported unsanitary conditions and a lack of basic supplies.
MW
Misty Welch
1 day ago
1.0
Came in ordered 2 simple plain Sundaes on the kiosk sat down waited 20 minutes the girl said someone musta took them cause she had been made them nobody came in nor out while we was waiting. Then proceeded to give us 2 melted Sundays with an attitude do better next time
CH
Carson Hagler
Nov 17, 2025
1.0
Pretty much every single time u go here the workers are rude and short with u, smells like weed all the time, about 70% of the time they are gonna get your order wrong, often they give u food that clearly is stale and has been sitting out... horrible McDonald's its actually trash bro dont go
PP
Prepordietryin
Nov 16, 2025
2.0
Went through the drive-thru to get a chocolate milkshake. I'll give you one guess what they told me. Well I'm sure you guessed it right in your head. They didn't have any ice cream. These rundown fast food places have gotten so pathetic. I truly hope that they just shut down at some point and these owners and go under. They don't care about service. They're worth billions of dollars and it's a running joke with their ice cream machine never works
EC
Ellen Carrillo
Nov 6, 2025
1.0
HORRIFIC customer service!! I used a reward coupon on my app to place an order for curbside. When I got there I entered the spot number but the app malfunctioned and told me to go to drive through and give an employee my order number. It did not give me the option to enter a number. The woman at the drive through was incredibly nasty towards us and said “she won’t get paid” unless I enter my spot number on the app. I repeatedly told her that I tried but the app was malfunctioning. She then proceeded to say that she “wasted enough time on this” and that we were “messing up her drive through times”. Absolutely ridiculous to talk like that in front of customers. Your drive through times mean nothing if your customer service is awful!!
CD
Christopher Davis
Oct 29, 2025
1.0
I visited McDonald’s with my daughter and had a very disappointing experience. The restaurant was busy, and I was asked to pull up to the additional window for my order to be brought out. When my food arrived, I noticed my daughter’s Happy Meal was missing. I tried to tell the employee at the window, but he closed it so quickly that I couldn’t get his attention.
I parked and went inside to resolve the issue. After waiting for assistance and showing another employee my receipt, he went to check on my missing item. While doing so, I overheard another staff member who appeared to be a manager loudly say that “people like me lie a lot” and that they hadn’t forgotten any food. This was said within my earshot, and it was both disrespectful and unprofessional.
I spoke up and explained how unacceptable it is to call a paying customer a liar especially when I clearly had proof of purchase but everyone suddenly went quiet and ignored me. I left the restaurant feeling disrespected and disappointed.
As someone who has worked in customer service and management, I understand how stressful busy shifts can be, but there’s no excuse for publicly insulting a customer or refusing to acknowledge a mistake. I hope this issue is addressed, and that the staff are reminded to treat customers with basic respect and professionalism.
What are the regular operating hours for McDonald's in Troutman, NC?
McDonald's in Troutman is open from 5:00 AM to 11:00 PM Monday through Wednesday, and Sunday; 5:00 AM to 10:00 PM on Thursday; and 24 hours on Friday and Saturday.
When does the McDonald's drive-thru operate?
The drive-thru is open from 5:00 AM to 11:00 PM Monday through Wednesday; 5:00 AM to 4:00 AM on Thursday; 24 hours on Friday and Saturday; and 4:00 AM to 11:00 PM on Sunday.
What are the delivery hours for McDonald's Troutman location?
Delivery is available Monday through Thursday and Sunday from 5:00 AM to 10:30 PM, and 24 hours on Friday and Saturday.
What types of services does McDonald's Troutman offer?
They offer DriveThru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, WiFi, and Curbside Pickup services.
What payment options are accepted at McDonald's Troutman?
Payment methods include American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Where is McDonald's located in Troutman, NC?
McDonald's is located at 1035 Charlotte Highway, Troutman, NC 28166, USA.
Is there a mobile app for ordering at McDonald's Troutman?
Yes, you can order via the McDonald's App available on iOS and Android, or through their online order links.
Are there nearby fast food options other than McDonald's in Troutman?
Yes, nearby you can find Taco Bell, Wendy's, Bojangles', Subway, and Arby's for other fast food choices.
What convenient amenities are near McDonald's on Charlotte Highway?
Nearby amenities include AutoZone for automotive parts, Sheetz gas stations and convenience stores, and a PNC ATM for banking needs.
What nearby attractions could I visit before or after dining at McDonald's Troutman?
You might enjoy a visit to Zootastic Park of Lake Norman, a local park and skate park, which is close to McDonald's.