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McDonald's

3.4
(1669 reviews)

Business Details

1035 Charlotte Highway, Troutman, NC
28166, United States
(704) 528-9222
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1035 Charlotte Highway, Troutman, NC
28166, United States

Hours

Reviews

3.4
1,669 reviews
5 stars
559
4 stars
346
3 stars
266
2 stars
119
1 star
379

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.

Food Quality

Customers frequently reported cold, stale, or incorrectly prepared food, with many expressing disappointment in the overall quality.

Order Accuracy

A significant number of reviews mentioned issues with order accuracy, including missing items and incorrect food preparation.

Cleanliness

Several customers noted unsanitary conditions and a lack of cleanliness in the restaurant.

Management Issues

Reviews indicated a lack of effective management, with complaints about staff behavior and overall operational inefficiencies.
  • ZS
    Zachery Stewart
    2 days ago
    1.0
    Don't go through the drive though they won't listen to anything I said I wanted a #9 and a kids meal, the deaf person taking the order said #9 and a big Mac with extra pickles I had to repeat myself and they said #9;and #10
  • MB
    MICHAEL B
    Feb 9, 2026
    1.0
    Food was cold, they got the order wrong twice, fries were soggy
  • TS
    Travis Sullivan
    Feb 3, 2026
    1.0
    This is our local McDonald’s and the service is always horrible, the food is hit or miss. If you go through the drive thru they make you pull forward and then I sat for almost 15 minutes
  • PV
    Patti Vavrinak
    Feb 2, 2026
    1.0
    It was the worst cheeseburgers we ever had from McDonald's! Buns were hard & buger was dry & cold.
  • AR
    A R
    Feb 1, 2026
    1.0
    I seriously doubt the current version of the quarter pounder is anything close to a quarter pound. If that patty was 1/4 lb precooked, then it was 1/2 fat. It was on the same bun as the regular hamburger. Charred so bad it was black and dry. They just don’t care.

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's in Troutman, NC?

McDonald's in Troutman is open from 5:00 AM to 11:00 PM Monday through Wednesday, and Sunday; 5:00 AM to 10:00 PM on Thursday; and 24 hours on Friday and Saturday.

When does the McDonald's drive-thru operate?

The drive-thru is open from 5:00 AM to 11:00 PM Monday through Wednesday; 5:00 AM to 4:00 AM on Thursday; 24 hours on Friday and Saturday; and 4:00 AM to 11:00 PM on Sunday.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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