Dunkin'

Reviews

• TR

  Taylor Reed

  Dec 28, 2025
  1.0
  I “was” a loyal customer at this Dunkin’ since it opened and never had a single issue until September 8, 2025. That morning, I arrived to pick up my mobile order. While my order was already prepared, it was not placed in the mobile pickup area. As I waited, a young manager was engaged in a personal conversation with a police officer. Because I was on a strict timeline for work, I reached over and retrieved my already-completed order. Without provocation, I was told by that manager that I was “banned,” threatened with trespassing, and told police would be called if I returned. I was accused of being “rude,” yet when I calmly asked for examples, none were provided. I also asked for her name, which she refused to give. At no point was I disrespectful, disruptive, or threatening, and I have video evidence that confirms this. I later spoke with another Dunkin’ manager and district manager at a different location, both of whom stated that banning a customer is reserved for extreme situations involving belligerent or threatening behavior, neither of which applied here. I was told corporate would respond within 48 hours. Despite multiple emails and follow-ups, corporate has provided no response. Most concerning is that I was recently informed the “ban” was escalated and made more official based on unverified claims, with no witnesses and no opportunity for me to be heard. This feels less like policy enforcement and more like an abuse of authority, and it raises serious concerns about bias and accountability. The store manager, Madison (Maddie) “was” professional and kind from the time she started working at this location with her aunt Heather when Heather was the store manager, which makes this situation even more disappointing. Side note: Heather would have NEVER allowed such behavior and would have NEVER allowed a member of her staff to treat me or any customers in this manner! Loyal customers should not be threatened, dismissed, or ignored, especially without evidence. I am posting this review not out of spite, but because repeated private attempts to resolve this professionally have been met with silence. I hope Dunkin’ takes customer concerns seriously and addresses how situations like this are handled moving forward.
• MB

  Madeline Brooks

  Dec 21, 2025
  5.0
  Thanks for brightening my day always. I’m always grateful to your staff for always being friendly, especially J. :) I’m always on the go and it’s so nice to start a morning with the good energy they have
• JG

  J Griffin

  Dec 21, 2025
  4.0
  Cute spot but not quick. Service was a little slow but very friendly. Hashbrowns were basically mush, maple bacon crossaint was okay - not a fan of the bacon, next time I'd get the regular crossaint. Everything else (donuts, bagels) tasted as expected. Building could use some renovations.
• MM

  Matthew Milburn

  Dec 11, 2025
  1.0
  Sorry guys but it’s been getting progressively slower both in the drive through and in the store. The last straw was when multiple people who ordered after me got their orders before me. I usually go to Dunkin because I’m on the go but it’s turned into a setback at this location
• NS

  Nikole Smith

  Dec 4, 2025
  5.0
  Employees was very helpful and polite

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