Dunkin'

3.0
271 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Troutman, NC for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1007 Charlotte Highway, Troutman, NC
28166, United States

Hours

Reviews

3.0
271 reviews
5 stars
94
4 stars
34
3 stars
22
2 stars
28
1 star
93

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, with many customers expressing dissatisfaction with the service received.

Order Accuracy

A significant number of customers reported issues with incorrect orders, including wrong drinks and missing items.

Cleanliness and Atmosphere

While some customers noted a clean environment, others mentioned a chaotic atmosphere with staff appearing unmotivated.

Product Quality

Several reviews indicated dissatisfaction with the quality of food and drinks, including stale donuts and poorly made coffee.

Speed of Service

Many customers complained about slow service, particularly during peak hours, leading to long wait times.
  • GF
    Gabrielle Flores
    Nov 13, 2025
    4.0
    Just dont order extra Splendas to stock in your purse. I just learned they personally place as much splendas as you request in your drink for you. I ordered delivery and assumed I was going to add my own splenda so I ordered 3. Now my drink is so sweet i cant drink it like this. I will have to mix it now. Sucks hut i still appreciate the service. I was unaware Dunkin does that.
  • BA
    Barbara Abrams
    Nov 10, 2025
    1.0
    Employees were on there phones while I sat at windows and waited for 10 minutes for one scoop of ice cream and a small drink.
  • JI
    Joe Infantolino
    Nov 9, 2025
    1.0
    They refuse to put donuts in the back with any care. It looks like they one person tries to throw them across the room while another attempts to catch them in the bag. They're always upside-down and pressed into the bag leaving all the icing caked to the bag which even covered in icing is not am enjoyable thing to eat. Will not be returning to this location again. It has happened on numerous occasions and its just not worth spending money here. I'll drive a little further to any of the other locations.
  • SS
    Sheena Shaw
    Nov 9, 2025
    1.0
    Waited in line at the drive-through, then they tell me that their card reader is down for me to download the app and add my card. I pulled over to the side followed Instructions. Went back through the line, ordered and then got up to the window with the app and nobody could tell me how to use it. It was an absolutely terrible experience! The first girl at the window had no idea what to do, then the lady who took my order had a complete attitude when all I was doing was following exact instructions on what she had told me to do. I left with nothing and had to drive 15 min down the rd to another place. Staff is not trained well and have stank attitudes. I recommend never going to this Dunkin’ Donuts.
  • ID
    Ian Dunkle
    Oct 24, 2025
    1.0
    They say open at 4:30 but it’s actually 5

Frequently Asked Questions About Dunkin'

What are the operating hours for Dunkin' in Troutman, NC?

Dunkin' in Troutman, NC is open daily from 4:30 AM to 8:00 PM.

Does this Dunkin' location offer delivery and curbside pickup?

Yes, this Dunkin' offers both delivery and curbside pickup services.