Service Issues
Many customers reported slow service, incorrect orders, and unresponsive staff, leading to frustration and dissatisfaction.
Management Changes
Recent management changes have led to some positive experiences, but inconsistencies remain, with several customers noting ongoing issues.
Food Quality
The quality of food received mixed reviews, with some customers enjoying their meals while others reported cold or incorrectly prepared items.
Cleanliness Concerns
Several reviews highlighted cleanliness issues, particularly in the dining area and bathrooms, affecting the overall experience.
Positive Staff Interactions
Despite the issues, some customers praised individual staff members for their friendliness and helpfulness, indicating potential for improvement.