Dunkin'

Reviews

• TL

  Tyler Lamm

  Mar 17, 2026
  1.0
  I am extremely disappointed with the service I received during my recent visit. If I could give zero stars, I would. I initially went through the drive-thru to place an order. The wait was a bit longer than expected, but still reasonable. After receiving my order, I realized I was missing an item my second bag of hash browns. While this was inconvenient, I understood that mistakes can happen and was not upset. Since I also needed to go inside to pick up an order for a friend recovering from surgery, I addressed the issue in person. After waiting to be acknowledged, I was greeted by an employee with red hair. During this interaction, she touched my child without permission, which I found inappropriate and unprofessional. Although I was uncomfortable, I chose to remain calm and continue addressing the issue. When I explained that I was missing part of my order, she immediately responded by insisting that she had prepared it correctly and that both items were included. When I politely clarified that they were not, she abruptly took the receipt and walked over to another staff member, appearing to be a manager. Within clear view and earshot, she implied that I was attempting to get free food. This assumption was both untrue and deeply upsetting. I was simply asking for the item I had already paid for. The situation could have been handled quickly and respectfully, but instead, it was escalated unnecessarily and handled in a way that felt accusatory and dismissive. The manager then placed the missing item in a bag without addressing the behavior or the situation. While I did receive the food I paid for, the overall experience left me feeling disrespected and hurt. I understand that mistakes happen in fast-paced environments, but the way this situation was handled—especially the unwarranted assumption, the lack of professionalism, and the inappropriate physical contact with my child—is not acceptable. I hope this feedback is taken seriously, as no customer should feel this way over a simple correction to an order.
• BJ

  bruce jones

  Feb 13, 2026
  1.0
  I just went through and ordered a hot coffee and had to repeat how much cream and sugar I wanted three times they still got it wrong and I asked for my drink to be stirred none of it got done correctly not the first time but it will be the last for that one.
• BB

  Bzbzbb77

  Feb 9, 2026
  1.0
  Rude was there early in the morning ordered something not what i expected the employee with the large gang tattoo on her arm was super rude and scary told me to come in for my refund I guess they were going to jump me she proceeded to fuss me out and her coworker told her to stop but she persisted never again
• KK

  K

  Nov 7, 2025
  1.0
  The employees here always have the WORST attitudes. Go to this location if you want your morning soured
• PP

  Peter Patel

  Feb 27, 2025
  5.0
  Excellent service, beautiful store superfast