At Wendy’s in Sylva, NC we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Sylva, NC hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.
Customers frequently reported long wait times in the drive-thru and for mobile orders, often exceeding 20-30 minutes.
Order Accuracy
Many reviews highlighted issues with incorrect or incomplete orders, leading to customer frustration.
Staff Behavior
Several customers experienced rude or unprofessional behavior from staff, impacting their overall experience.
Food Quality
There were mixed reviews on food quality, with some customers receiving cold or stale items, while others praised the freshness.
Cleanliness
The cleanliness of the establishment was noted as needing improvement, particularly in the bathrooms.
LV
lil vett
5 days ago
1.0
canceled my doordash order an hour before they closed. lazy employees, don’t want to work.
LH
Lana Hull
Feb 19, 2026
1.0
I DoorDash in Sylva, and unfortunately, this location has caused issues every single time I stop to pick up an order. Tonight, I sat in the drive-thru for over 15 minutes waiting for someone to take my order, despite there being no other cars in the parking lot. I eventually had to pull around to the window, where I still couldn’t get anyone’s attention. After waiting for what felt like an eternity, I had to call the store just to get someone to acknowledge my presence.
Once I finally got through, they told me they didn't even have my DoorDash order, despite me having already been there for a long time. This isn't the first time this has happened; I've consistently had bad experiences with slow service, miscommunication, and a lack of accountability. It’s clear that the staff just doesn’t prioritize DoorDash orders, and it’s causing delays that affect my ability to earn money.
There were three people working in the store and no one in the parking lot, so the “short-staffed” excuse doesn’t fly here. It’s frustrating to keep going back hoping it will be better, but it never is. I strongly suggest others avoid this location if you’re relying on timely service for DoorDash.
HV
Hugo Vasquez
Feb 19, 2026
3.0
Wendy's, you're taking too long to prepare the food and you end up giving out raw chicken. Your staff is too few and too slow.
SM
Summer McNabb
Feb 9, 2026
1.0
Worst Wendy’s I’ve ever been to. A simple small combo took almost 45 minutes. Rude unprofessional manager who sexually harassed me.
SB
stephen brantley
Jan 30, 2026
2.0
Drive thru takes forever and they just take there time with whateve. I sat at the window before anyone even spoke.