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Wendy's

3.6
(807 reviews)

Business Details

353 E. Main St, Sylva, NC
28779, United States
(828) 586-0428

About

Fast Food RestaurantBreakfast RestaurantWendy's
At Wendy’s in Sylva, NC we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Sylva, NC hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
353 E. Main St, Sylva, NC
28779, United States

Hours

Reviews

3.6
807 reviews
5 stars
292
4 stars
205
3 stars
120
2 stars
65
1 star
125

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times in the drive-thru and for mobile orders, often exceeding 20-30 minutes.

Order Accuracy

Many reviews highlighted issues with incorrect or incomplete orders, leading to customer frustration.

Staff Behavior

Several customers experienced rude or unprofessional behavior from staff, impacting their overall experience.

Food Quality

There were mixed reviews on food quality, with some customers receiving cold or stale items, while others praised the freshness.

Cleanliness

The cleanliness of the establishment was noted as needing improvement, particularly in the bathrooms.
  • LV
    lil vett
    5 days ago
    1.0
    canceled my doordash order an hour before they closed. lazy employees, don’t want to work.
  • LH
    Lana Hull
    Feb 19, 2026
    1.0
    I DoorDash in Sylva, and unfortunately, this location has caused issues every single time I stop to pick up an order. Tonight, I sat in the drive-thru for over 15 minutes waiting for someone to take my order, despite there being no other cars in the parking lot. I eventually had to pull around to the window, where I still couldn’t get anyone’s attention. After waiting for what felt like an eternity, I had to call the store just to get someone to acknowledge my presence. Once I finally got through, they told me they didn't even have my DoorDash order, despite me having already been there for a long time. This isn't the first time this has happened; I've consistently had bad experiences with slow service, miscommunication, and a lack of accountability. It’s clear that the staff just doesn’t prioritize DoorDash orders, and it’s causing delays that affect my ability to earn money. There were three people working in the store and no one in the parking lot, so the “short-staffed” excuse doesn’t fly here. It’s frustrating to keep going back hoping it will be better, but it never is. I strongly suggest others avoid this location if you’re relying on timely service for DoorDash.
  • HV
    Hugo Vasquez
    Feb 19, 2026
    3.0
    Wendy's, you're taking too long to prepare the food and you end up giving out raw chicken. Your staff is too few and too slow.
  • SM
    Summer McNabb
    Feb 9, 2026
    1.0
    Worst Wendy’s I’ve ever been to. A simple small combo took almost 45 minutes. Rude unprofessional manager who sexually harassed me.
  • SB
    stephen brantley
    Jan 30, 2026
    2.0
    Drive thru takes forever and they just take there time with whateve. I sat at the window before anyone even spoke.

Frequently Asked Questions About Wendy's

Is 26 Sylva Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Brand Certified Facts from Wendy's

Wendy's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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