McDonald's

3.2
1279 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
13481 NC Hwy 50, Surf City, NC
28445, United States

Hours

Reviews

3.2
1,279 reviews
5 stars
387
4 stars
257
3 stars
199
2 stars
111
1 star
325

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including long wait times, rude staff, and incorrect orders.

Food Quality

Many reviews highlighted issues with food quality, including cold, overcooked, or incorrect items.

Cleanliness

The establishment was often described as dirty, with reports of unsanitary conditions in the dining area and restrooms.

Staff Attitude

Numerous customers noted a lack of friendliness and professionalism among staff, contributing to a negative experience.

Operational Efficiency

The location was criticized for being slow and inefficient, with many customers expressing frustration over extended wait times.
  • EK
    Ed Kirkpatrick
    Oct 30, 2025
    3.0
    Coffee too hot. Had to wait for order.
  • EC
    Elizabeth Collins
    Oct 4, 2025
    1.0
    Absolutely none, they couldn't be bothered, both manager and staff was too busy chatting it up in the back, I had to stand at the register as staff passed by and no one communicated that there was someone at the register. I don't care for the order yourself screens. I wasn't asked if I was dinning or taking out, so when I went up to get my food. So as I went to get my food I had to carry bags and drinks all by hand Noone bothered to ask if I needed a tray. I sat myself down to eat over fried mc chicken that had no taste other then a bit peppery, and my son's chicken nuggets were the same. Talk about feeling awful about the food you feed your child. The staff and communication were none, it was just horrible. The food was horrible. It was a waste of my money. My son has a dairy and beed allergy so he always ask for nuggets and fries, if he wasnt ao brain washed by McDonald's and the cheep toy I would find a different option for him. This was a mom and son date and or I would of just made him something at home. I regret wasting my money and time .
  • SB
    Sharon Brown
    Sep 30, 2025
    1.0
    Bad food, poor service, dirty lobby employees ignoring the lobby customer and focusing only on drive-thru. Food is the poorest quality and the prices are outrageous.
  • BT
    Bradyn Tob
    Sep 26, 2025
    1.0
    I put in a mobile order 10 minutes before I got here and they didn’t end up giving me my order until 30 minutes after I got to the McDonald’s
  • JB
    Jacob Blankenship
    Sep 20, 2025
    5.0
    We stopped by late about 9:45 for a cup of coffee because no one else was open and honestly McDonald's coffee is pretty consistent. The gentleman informed they were short staffed and would have to brew a fresh pot so it may take a minute but was nothing but happy to be of good service. I wish I caught his name. It was whoever is working on September 20 2025 at 9;45 pm. You guys really made our night so much better right before going to put a couple lines in the water. Thank you again. You rock.

Frequently Asked Questions About McDonald's

What are the regular business hours for this McDonald's location?

This McDonald's is open daily from 5:30 AM to 11:00 PM.

What are the delivery hours for this McDonald's?

Delivery is available every day from 6:00 AM to 10:00 PM, with extended hours until 11:00 PM on Fridays and Saturdays.