McDonald's

3.2
1287 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
13481 NC Hwy 50, Surf City, NC
28445, United States

Hours

Reviews

3.2
1,287 reviews
5 stars
387
4 stars
258
3 stars
202
2 stars
112
1 star
328

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely slow service, particularly in the drive-thru, with many waiting over 20 minutes for their orders.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, missing items, and poorly prepared food.

Customer Service

Feedback indicated a lack of friendly and attentive customer service, with many customers feeling ignored or treated rudely by staff.

Food Quality

Many customers complained about the quality of food, describing it as cold, stale, or poorly prepared.

Cleanliness

Several reviews mentioned dirty conditions in the restaurant, including bathrooms and dining areas.
  • CH
    Chad Harrington
    2 days ago
    1.0
    The people at the store are very rude, be lucky if your order is right and it's very nasty inside. Save your time go to the one in Hampstead
  • TC
    Tom Chancy
    Jan 3, 2026
    1.0
    I mean what are they even doing here? This mcdonalds has to be ran by a horrible magager it is always bad service just go anywhere els. Everytime here its your worst mcdonalds expirence
  • FA
    Flash Alexander
    Jan 2, 2026
    3.0
    Picture this: a 73-year-old dad piloting a Super Duty pickup, accompanied by his 31-year-old son who was actively auditioning for the role of “Patient Zero” in the 2025 Super Flu sequel. We set out at 8:00 a.m. on a noble quest to find an urgent care center capable of accommodating a larger-than-life, half-delirious adult child. After several medical pit stops and much wheezing from the passenger seat, we were finally headed back to the Bitchin’ Beach House—only to be stopped cold by Walgreens, who cheerfully informed us that the Tamiflu would be ready in just over an hour. Perfect. I was starving. My son, hovering somewhere between life and the afterlife, wanted nothing to do with a burger and fries. But desperate times call for questionable decisions, so I ordered a double cheeseburger and medium fries. Friends… I have not eaten at McDonald’s in years. Apparently, neither has my digestive system. The burger tasted less like food and more like something engineered to survive reentry from space. Clearly, recipes have evolved. Or devolved. Hard to say. By the time I retrieved the prescription and made it home, my stomach was staging a full-scale rebellion. I sprinted to the bathroom and promptly returned the entire meal to the Onwasa sewer system, post haste and without remorse. Phew. Lesson learned. Some things are best left in the past—like disco, leisure suits, and whatever that burger was made of.
  • SN
    Samhain NC
    Jan 1, 2026
    1.0
    Hit the drive thru for a med fries and large drink. My change was supposed to include 58 cents. I guess with the death of pennies they chosen to round to their favor. I checked the bills right away and didn't think about about the change as I usually do then after I left and noticed I had no pennies but I remembered the ordered came to $5.42 and I only got $14.55 back. even the receipt showed $14.58 change. Sure it is only 3 cents but it is the principle of the matter and that is a wrong way to do business. From now on I guess I pay with card only if they are going to withhold some of our change. (fries and drink were fine.)
  • BB
    BCT
    Dec 28, 2025
    3.0
    Ordered lunch for my family and got my daughter a happy meal which wasn’t very happy. Didn’t have the nuggets I ordered with it. How do you mess up a happy meal order?

Frequently Asked Questions About McDonald's

What are the regular business hours for this McDonald's location?

This McDonald's is open daily from 5:30 AM to 11:00 PM.

What are the delivery hours for this McDonald's?

Delivery is available every day from 6:00 AM to 10:00 PM, with extended hours until 11:00 PM on Fridays and Saturdays.