Dunkin'

Reviews

• KK

  KiFuKi

  Dec 28, 2025
  4.0
  I don't know If it's me ordering my coffee wrong, but I've tried wording it different multiple times I need sugar free sweetner, not sugar free flavor shots, so every time I get a drink it's always very bitter and not sweet at all. I can't seem to get it. Perhaps I should say stevia. But the service is always polite!! And it's very clean !
• TR

  Taylor Reed

  Dec 28, 2025
  1.0
  I am writing this review due to my involvement in a situation connected to another Dunkin’ location and the conflicting information I received from management at this store. On the morning of September 8, 2025, after being told I was “banned” from the Troutman, NC Dunkin’ location without explanation or evidence, I came to this Statesville store seeking clarity on who I could speak with to resolve the matter appropriately. I was respectful and simply asked for guidance. The manager (male) at this location told me he would “check into it” and called me the following day. During that call, he stated that he had spoken with the Troutman store manager, Madison (Maddie), who allegedly claimed that I was “always rude” and this male manager proceeded to call me entitled though only meeting me once due to me attempting to get clarity and resolution. This characterization is completely false and shocking, as I have never been rude, disruptive, or disrespectful at any Dunkin’ location. No examples were provided, no dates, and no specific incidents, just generalized accusations. Despite this, the manager informed me that the ban from the Troutman store would remain in place, yet I was told by him that I was still welcome to patronize with him at the Statesville location. This contradiction alone raises serious concerns. More troubling is that I was later informed by a current Dunkin’ employee that the ban was further escalated and justified by claiming I had “the same issue” at the Statesville store, which is untrue. No such incident occurred here, and there were no witnesses or documented interactions to support that claim. At this point, it appears false information is being repeated and expanded without verification, transparency, or an opportunity for me to respond. Customers should not be subjected to vague accusations, hearsay, or inconsistent enforcement of policies across locations. I am posting this review because attempts to resolve this matter privately and professionally have not resulted in accountability or clarity. I hope Dunkin’ leadership takes a closer look at how customer complaints, bans, and internal communication are handled to prevent situations like this from escalating unfairly.
• JS

  Jeremiah Von Steenburgh

  Dec 25, 2025
  5.0
  The food was really good and the service was top notch. I didn't even wait that long in the drive thru, if your in the area and want dunkin this is the spot.
• MR

  Michael Roderick

  Dec 19, 2025
  5.0
  A little confusing at first as half the building is theirs. The other is for Italian ice.
• JM

  Jeannie McCorvey

  Dec 1, 2025
  5.0
  Thank you for always making my coffee great and my morning as well!

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