McDonald's

3.4
1779 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
4992 Long Beach Rd SE, Southport, NC
28461, United States

Hours

Reviews

3.4
1,779 reviews
5 stars
554
4 stars
380
3 stars
364
2 stars
164
1 star
317

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported slow service, disorganization, and incorrect orders, particularly in the drive-thru.

Staff Attitude

While some staff were praised for their friendliness, many reviews highlighted rude behavior and poor customer service from certain employees.

Cleanliness

Multiple reviews noted unsanitary conditions in the restaurant, including dirty tables and floors.

Food Quality

Several customers expressed dissatisfaction with the quality of food, mentioning cold items, incorrect orders, and low-quality ingredients.

Positive Experiences

Despite the negative feedback, some customers had positive experiences, particularly with specific staff members who provided excellent service.
  • JH
    Joe Hunter
    6 days ago
    3.0
    It's a McDonalds.
  • CM
    Cindy Melton
    Dec 20, 2025
    1.0
    I had a terrible experience at the drive thru. I placed my order and the woman taking orders was making it harder than it should be by asking you to repeat the order over and over . She finally got it after I had repeated it 4 different times.When I got around to the window all she could do was talk about she needed her chapstick and she had left it in her car.When I got home my order was incorrect . I had ask for no onions 4 different times and she still didn't get it right. I tried to call back up to McDonalds to speak to manager and after 30 minutes of trying I gave up.This is the absolute worst McDonalds I have ever been to . When you go into the drive thru ,save time and just tell them to throw what they want you to have in a bag cause they can NOT get an order right!
  • MM
    Michael Magee
    Dec 20, 2025
    5.0
    The British lady makes my nuggies and fries sound so fancy. McDonald's has stepped their hospitality game back up. All drive tru workers have been nice. There is a real difference going on in Southport. Good job y'all. The prison paint job in millennial gray will never be the vibes for me. Pro tip: British lady works most Monday Tuesdays.
  • KC
    Kyle Combrink
    Dec 6, 2025
    1.0
    Slowest place. Employees also fighting with each other. No order in the restaurant
  • JJ
    Jamie
    Nov 26, 2025
    1.0
    If you go to this location, be sure to not do curbside... Takes anywhere from 15-30 minutes for them to bring your food out to you but most of the times you end up having to go inside to get your own food as they never bring it out. Ordered two daily double meals tonight and they only put 1 patty and a very small amount of limp lettuce. Was missing cheese, another patty, tomatos, mayo and onions.... Fries are never fried enough either. limp and white....

Frequently Asked Questions About McDonald's

What are the regular hours of operation for this McDonald's location?

This McDonald's is open every day from 5:30 AM to 11:00 PM.

During what hours is the drive-thru service available?

The drive-thru is open daily from 5:30 AM to 11:00 PM, except on Fridays and Saturdays it stays open until midnight.