Dunkin'

3.9
591 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Smithfield, NC for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1006 N Brightleaf Blvd, Smithfield, NC
27577, United States

Hours

Reviews

3.9
591 reviews
5 stars
299
4 stars
119
3 stars
61
2 stars
45
1 star
67

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff is mixed; while some customers praise friendly and helpful employees, others report rude service and staff appearing overwhelmed.

Order Accuracy

Several reviews indicate issues with order accuracy, including wrong drinks and missing items, leading to customer frustration.

Cleanliness

Concerns were raised about the cleanliness of the store, with reports of dirty conditions and unsanitary displays.

Product Quality

While many customers enjoy the coffee and some food items, there are complaints about the freshness of donuts and incorrect food preparation.

Speed of Service

Customers frequently mention slow service, particularly during busy times, with some expressing dissatisfaction with wait times.
  • TM
    Theresa Mo
    Nov 23, 2025
    5.0
    Diana, Steven, and jayden are the best!
  • JB
    Jyotin Bham
    Nov 7, 2025
    3.0
    Routine customer service no smile no greetings.
  • DG
    daniel griffin
    Nov 3, 2025
    1.0
    Ordered on the app at 4:55pm. Showed up at 5:20. No one in line....and had to wait close to 10 minutes for my 2 drinks to be made.....and one of them was made wrong. Hot coffee instead of ice coffee. And when I told them, it took another 5 minutes and it was STILL done wrong. Label on the cup was correct...and they made it wrong....TWICE. 3 employees that I could see and 15 minutes to make 2 drinks and couldn't even do that correctly. Then given no receipt to boot. I'd love the franchise owner's phone number. Slowest Dunkin in the area.
  • BS
    Brandon Stancil
    Sep 19, 2025
    1.0
    Ordered a dozen donuts online. Arrived and was told none of the three varieties I paid for were in stock. Drove 20 min there and all they had in stock were blueberry muffins and old fashioned. Great job guys. When I asked to speak to manager they told the clerk to tell me I could apply for a refund on the app. Couldn’t be bothered to come to the front.
  • TH
    Tracy Bobbitt- Hocutt
    Apr 14, 2023
    1.0
    It was slow this morning

Frequently Asked Questions About Dunkin'

What are the operating hours for Dunkin' in Smithfield, NC?

Dunkin' in Smithfield, NC is open every day from 6:00 AM to 8:00 PM.

Can I order Dunkin' products ahead of time?

Yes, you can order ahead using the Dunkin' mobile app available on iOS and Android, or order online through their website for a fast grab and go experience.