Dairy Queen Grill & Chill

3.4
227 reviews
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Business Details

1025 Outlet Center Dr, Ste 910, Smithfield, NC
27577-6020, United States
(919) 934-0066
https://www.dairyqueen.com/
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About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • RestroomAvailable
  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen Grill & Chill
1025 Outlet Center Dr, Ste 910, Smithfield, NC
27577-6020, United States

Hours

Reviews

3.4
227 reviews
5 stars
86
4 stars
45
3 stars
27
2 stars
16
1 star
53

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, inattentive, and unprofessional.

Cleanliness

Many customers reported unsanitary conditions, including dirty floors, tables, and food preparation areas.

Food Quality

Several reviews mentioned that the food was either microwaved, soggy, or not up to standard, with complaints about incorrect orders and missing items.

Slow Service

Customers frequently noted long wait times for food and confusion among staff, leading to a chaotic dining experience.

Positive Experiences

Despite the negative feedback, some customers praised the ice cream and specific staff members for their friendliness and efficiency.
  • MF
    Maryellen Furman
    Aug 29, 2025
    1.0
    Horrible customer service. Employee making ice cream orders took forever and seemed to be mad at the world. No reason to ever come back. Disappointing because the ice cream was good.
  • MS
    Marc Short
    Aug 21, 2025
    2.0
    Out of gravy for the chicken, of course they didn’t bother to mention that until after we got our food. Out of half the dipping sauces. Surprisingly they had ice cream. We dined in and the people after us had a messed up order too. Worst DQ we’ve ever been to.
  • RB
    R Brown
    Aug 9, 2025
    1.0
    Went there today the food cost $36 was microwaved, soggy and nasty. The soda machine was filthy inside where ice comes out. Floors and tables nasty. Behind the cash register where food was being prepared was nasty and sloppy. The blizzards and drinks they made for each customer were messy spilling all down the side Of the cups. It was hard to choose a drink to make because most tasted like water. They barely had sauce for the nuggets.. it was chaotic. Myself and another customer both said the longer we waited for our food and looked around the more disgusted we became at the sight of it all and didn't want the food we ordered. Waited almost 30 minutes for this nasty food as well.
  • GP
    Gary Phillips
    Jul 25, 2025
    5.0
    Excellent.
  • BM
    Brooke Mitchell
    Jul 24, 2025
    1.0
    I was extremely disappointed. When I was paying the girl who handed me the receipt didn’t even look up off her phone. the pretzel and queso I ordered was so gross I didn’t even finish it. The bottom side of the pretzel seemed soggy and was taking a bubbly like shape. It was drenched in butter and the queso was rubbery. I didn’t like the ice-cream I got but that is more of a personal dislike than a quality issue.
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Frequently Asked Questions About Dairy Queen Grill & Chill

What type of food and treats does Dairy Queen Grill & Chill in Smithfield, NC offer?

Dairy Queen Grill & Chill offers classic fast-food items like burgers and fries, along with soft-serve ice cream and signature shakes.

What are the operating hours of Dairy Queen Grill & Chill Smithfield location?

They are open Monday to Thursday from 11:00 AM to 7:00 PM, Friday and Saturday from 10:00 AM to 8:00 PM, and Sunday from 12:00 PM to 6:00 PM.