Chipotle Mexican Grill

3.9
649 reviews
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Business Details

120 S Equity Dr, Smithfield, NC
27577, United States
(919) 934-1002
https://www.chipotle.com
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About

Mexican Restaurant
Chipotle Smithfield is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
120 S Equity Dr, Smithfield, NC
27577, United States

Hours

Reviews

3.9
649 reviews
5 stars
336
4 stars
140
3 stars
41
2 stars
41
1 star
91

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple customers reported that the restaurant was dirty, with unclean tables, overflowing trash cans, and unsanitary food preparation areas.

Customer Service

There were numerous complaints about rude and unhelpful staff, with some customers feeling disrespected or ignored during their visits.

Food Quality

Many reviews indicated inconsistent food quality, with reports of undercooked rice, lack of flavor, and incorrect orders.

Order Accuracy

Several customers experienced issues with their online orders being incorrect or incomplete, leading to frustration and dissatisfaction.

Positive Experiences

Despite the negative feedback, some customers praised the food and service, noting good experiences with specific staff members and enjoyable meals.
  • RP
    R P
    Nov 16, 2025
    1.0
    They are horrible, so slow, I did not get my full order. They charge wrong. So, lethargic people work here.
  • KS
    Kelly Sears
    Nov 12, 2025
    2.0
    Good is good for fast food, but ridiculously over priced for the portions. We felt ripped off the times we ate there and will never go back.
  • JG
    John Gage
    Oct 28, 2025
    1.0
    Looked like a prison kitchen and dinning hall. I should know.
  • TT
    Thomas Thompson
    Oct 23, 2025
    5.0
    My Online order was ready right on time! Staff was super quick to knowledge me when I was at the counter and my order was 100% accurate with napkins and a fork included. The manager was very kind and speedy when I requested a paper copy of my receipt. Thank you!
  • IA
    I'm Awesome
    Oct 23, 2025
    1.0
    The good was GROSS. like no seasoning in nothing. Like the other chipotle's are delicious but this steak bowl I got was gross, chewy & tough to chew. The mild sauce had no flavor to it. I wasted $17. I should've just went to the Mexican restaurant up the street & asked do they have steak bowls. NEVER AGAIN WILL I EAT HERE 🤢🤢
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Frequently Asked Questions About Chipotle Mexican Grill

What kind of food does Chipotle Mexican Grill in Smithfield offer?

Chipotle Smithfield offers customizable Mexican-inspired fast-casual dishes including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.

What are the opening hours of Chipotle Mexican Grill in Smithfield?

Chipotle Smithfield is open daily from 10:45 AM to 11:00 PM.