Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Shelby Subway® Restaurant at 322 W Dixon Boulevard brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Customers frequently reported rude staff and poor service, with many experiences highlighting slow service and incorrect orders.
Cleanliness
Multiple reviews mentioned unsanitary conditions, including dirty bathrooms and unclean food preparation areas.
Food Quality
Several customers expressed dissatisfaction with the freshness and quality of the food, noting stale bread and skimpy portions.
Positive Staff Interactions
Despite negative experiences, some customers praised individual staff members for their friendliness and helpfulness.
RO
Rowan Orion
Dec 28, 2025
5.0
We had an amazing experience here, everything was in stock and well kept. We came in late night before closing, starving after a whole day of flying. Zach was so kind and had a great sense of humor despite us coming in last minute and he saved the day! We are so grateful for Zach and the way he so willingly treated us with courtesy and compassion. He deserves a raise. Thank you!!!!!! 🙏
JG
Jane Gault
Nov 25, 2025
1.0
This store won’t even let you wash your hands and use the bathroom before you eat. I went there today and I go there all the time I didn’t pick up orders to deliver there every time they ain’t let me go to the bathroom before but today the manager was there she says she’s the manager And she told me I had to buy something to eat and lay on the table before I could go, use the bathroom and wash my hands I think that is disgusting if you’re a customer and you’re gonna buy something to eat I think that should let you use the bathroom and and wash your hands I will be thinking legal action
BM
Bobby Moore
Oct 9, 2025
1.0
I am disabled Diabetic and visually impaired I was shopping in the mall behind the store when I had to urinate and the store had no bathroom.so I walked into this Subway and asked about the restroom there was a customer at the register but the manager was so rude she told me I had to purchase something first and I understand they may have problems, but before I could even finish explaining she cut me off rudely again to the point that the other customer offer to pay for me so not to have to witness this right in front of him. And oddly enough my family used this store all the time probably spent close to a thousand this year alone. She was very rude and no I didn't make through the parking lot before urinating myself, so as of now all photos are being taken for part in a lawsuit for rude and public humiliation of what used to be a loyal customer. So if something is not done about this lady I will be filing a lawsuit.
CC
Christopher
Sep 14, 2025
1.0
Most definitely the worst Subway I've ever had very rude and doesn't look like the vegetables was even fresh and the utensils and The containers don't look like they've been washed in weeks My dog wouldn't even eat the other half of my sub
JO
Jamie Owen
Sep 6, 2025
1.0
If I could leave zero stars, but unfortunately it isn’t an option. They make food incorrectly and leave out side items constantly. Avoid this store at all costs. Also, if you try to call them to make things right, you can get into contact with them the alleviate the problems.
The Subway restaurant is located at 322 W Dixon Boulevard in the Shelby Plaza Shopping Center, Shelby, NC 28152.
What are the operating hours of this Subway location?
This Subway is open every day from 9:00 AM to 10:00 PM.
Does this Subway location offer any delivery or pickup options?
Yes, this Subway offers both curbside pickup and delivery services.
Can I dine inside this Subway restaurant or use the drive-through?
Yes, customers can dine in at the restaurant and there is also a drive-through available.
What meals does this Subway serve?
This Subway serves breakfast, lunch, and dinner meals with a variety of sandwiches, wraps, salads, and fresh-baked bread.
How can I view the menu or place an order online for this Subway?
You can view the menu and place an order online through their official menu page at https://subway.com/en-us/restaurant/23439-0/menu/.
Does this Subway offer catering services?
Yes, this Subway offers catering services for various events and needs.
What other dining options are available near this Subway?
Nearby dining options include multiple other Subway locations, Taco Bell for Mexican cuisine, and The Chicken Ranch which offers chicken wings, comfort food, and Greek dishes.
Are there furniture or appliance stores near this Subway where I can shop?
Yes, Buddy's Home Furnishings and Kimbrell's Furniture are nearby stores where customers can browse for furniture and appliances.
Can I find grocery or discount stores nearby to combine shopping with my Subway visit?
Yes, customers can visit Save-A-Lot, Dollar Tree, and Dollar General nearby for grocery and discount shopping.