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Sonic Drive-In

3.3
(1323 reviews)

Business Details

101 Earl Road, Shelby, NC
28150, United States
(980) 540-9789

About

Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Shelby, NC. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 101 Earl Road for the ultimate SONIC experience!

Location

Sonic Drive-In
101 Earl Road, Shelby, NC
28150, United States

Hours

Reviews

3.3
1,323 reviews
5 stars
460
4 stars
225
3 stars
185
2 stars
123
1 star
330

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported long wait times, poor customer service, and incorrect orders, leading to frustration and disappointment.

Food Quality

Many reviews highlighted issues with food quality, including cold items, incorrect orders, and poorly prepared meals.

Staff Attitude

Several customers noted unprofessional behavior from staff, including rudeness and lack of attentiveness, which negatively impacted their experience.

Management Issues

There were complaints about management's lack of responsiveness to customer concerns and overall poor operational management.
  • MM
    Mar Andrews (MarsBars33)
    2 days ago
    1.0
    Just tried to go eat at sonic the service was absolutely dismal at best. They told us they were only taking drive thru orders then preceeded to take another person's order who was not in the drive thru. When we tried the drive thru they told us there were not taking orders at all. We were eventually able to order and were offered no explanation. Will not be returning also witnessed an employee smoking near the dumpsters and it was not tobacco iykyk
  • MM
    Madison
    3 days ago
    1.0
    Horrible place very rude workers
  • OM
    Omaree Mcmiller
    6 days ago
    1.0
    Went to sonic earlier to order dinner and this experience was absolutely terrible and time-consuming. After waiting 5 minutes to order my food, they came to the speaker aggravated and annoyed with my order. Constantly had to correct the order and seemed to irritate them more. Got to the window, where they kept with the attitude. After taking my card, they said that it wasn’t working multiple times and that it was just saying declined. After about another 5 minutes i was able to see that they had not only taken my card for my food, but also had another $10.00 taken away as another transaction which was weird. They still told me that it wasn’t working and that they couldn’t see it. After speaking with the GM on the phone she agreed to give the money back. The manager told me that they have an “occasional” glitch in the system.. however the lady behind me which the order i thought i paid for said that her order was $12.00. I think these people are weird and sneaky and i wouldn’t recommend going there if you’re having a good day :)
  • AS
    Alesia Sauls
    Feb 18, 2026
    5.0
    Best ice on the planet!!
  • PS
    Pattie Shelton
    Feb 9, 2026
    5.0
    Sonic in Shelby is awesome, especially Mickie. She is amazing. She takes the time out to listen to her customers and make sure that your food is hot and accurate. She has beautiful people skills when dealing with her customers. If more restaurants had good people like her, then I believe business would be great. Thanks sonics team “Shelby”.

Brand Certified Facts from Sonic Drive-In

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Certified March 01, 2026Yext Knowledge Graph
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