Sonic Drive-In

3.3
1316 reviews

About

Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Shelby, NC. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 101 Earl Road for the ultimate SONIC experience!

Location

Sonic Drive-In
101 Earl Road, Shelby, NC
28150, United States

Hours

Reviews

3.3
1,316 reviews
5 stars
456
4 stars
225
3 stars
185
2 stars
123
1 star
327

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times for orders, often exceeding 20 minutes, with some leaving without placing an order due to delays.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and food not prepared as requested.

Food Quality

Several customers expressed dissatisfaction with the food quality, mentioning cold, dry, or poorly prepared items.

Customer Service

Feedback indicated a lack of professionalism and friendliness among staff, with some customers experiencing rude interactions.

Cleanliness

There were complaints about unsanitary conditions, including dirty bathrooms and the presence of pests.
  • LB
    Lara Bailey
    Jan 5, 2026
    1.0
    Suck they didn't even have bacon for a blt
  • AA
    Ash
    Jan 4, 2026
    1.0
    If you’re going to replace a shake with stuff in it with vanilla you could let someone know or ask the driver if the customer would like a different one. Actually such a disappointment. I’ve had orders be wrong before but this was something else to me…. I was excited now I’m just kinda sad
  • R1
    Ripley 14
    Nov 25, 2025
    1.0
    Drive thru. I sat at speaker for 10 minutes before I was asked what I would like. I then sat at window another 10 mintuites for a $13.83 order. Brandon worked the window when I got my order I asked him if he could give me a refill on my drink. Which he did. I asked for refill as I drank my drink waiting on order. Brandon was nice and pleasant in refilling drink etc.. I get about 3 miles down the road and find out that the tater tots was missing. I had to turn around to go get what I had paid 14 bucks for and did not recieve. When I get back and pull around to the window Brandon and another kid (Devin) was standing outside at the door at the window. This highly upset me that they put vaping and standing around outside of getting order correct. I pull up and said I want my tater tots I had ordered. I said this is ridiculous and the other kid (Devin) just laughed and kept on vaping on his pipe. I asked what his name was and he said he didn't have one and laughed again. Brandon got my tater tots and I asked him what was the kids name that laughed and showed no respect to me as a customer. Brandon said his name is Devin. I asked what his name was and he said Brandon. I get down the road a few miles again and find the tater tots were completely cold. I believe Devin was the cook. If so he must have cooked a big batch so he can stand around outside and vape. This is completely unacceptable for this service, disrespect, and cold food that was a 14 dollar hamburger with cold tots. I will warn all my friends to be cautious in ordering food from here. I should have looked at the rating prior to going and see that it had a 3 star rating and it would have saved me 14 bucks. But never again. When i got down the road and found the tots cold, it was no use in turning around for it. With that it was blantely ment that Sonic does not care about its customers. I will take my money somewhere else. I hope to speak to a manger one this, but with the 3 star rating shows they really dont care about improving and they know for the most part people will not go back if food is missing and then when they do get the missing food it is cold! I believe they count on people not returning when food is missing, increasing the profit margin even more.
  • AP
    Ashley Philbeck
    Nov 19, 2025
    1.0
    I waited almost 20mins today on a mobile app order of 2 drinks. When I asked about it, I was told they couldn't make any drinks and to cancel my order on the app. I cant cancel it because they waited so long to tell me. So I am out that money, and no drinks. Staff were not friendly or helpful
  • SD
    Sun drop
    Nov 12, 2025
    5.0
    They are a great place with drive up stalls, drive through, and online orders. The did is really good and it has a fair price. It has become my new favorite place. They always have specials online.