Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous customers reported rude staff, long wait times, and incorrect orders, leading to frustration and dissatisfaction.
Food Quality
Many reviews mentioned cold, soggy, or poorly prepared food, including issues with fries and burgers.
Inconsistent Experience
While some customers noted improvements in service and food quality, others experienced significant delays and poor interactions.
Management Concerns
Several reviews highlighted issues with management, including unresponsive or unprofessional behavior from staff.
CM
Cecilia Maddox
3 days ago
2.0
No salt on my fries and they had no salt packets. The girl at the counter looked like she'd rather be getting her teeth pulled than helping me. Do better.
JW
John Wilson
Dec 30, 2025
3.0
Every employee acted like they were in a rush. Other than pushing your food at you, there was no customer service provided. I had to yell to the employees in the back to get their attention just to get salt and napkins.
BD
Bryan Dunn
Dec 28, 2025
1.0
At about 3:25 a.m.,I ordered a large mocha frappe with a triple shot of espresso through the McDonald's app. The McDonald's app states that the restaurant is open 24 hours, however when I arrived to pick up my prepaid frappe, I was told that the restaurant was closed for breakfast change over and I needed to cancel my online order. I asked how long it will be until they opened, and the McDonald's employee replied "4:45a.m. If you're not open the complete 24 hours, as you advertise on the McDonald's app, then don't state that you are open 24 hours. Across the street from McDonald's was a Burger King that was open when I got to the window to pick up my coffee from Burger King I asked the young lady that worked there if they were open 24 hours and did they ever close down at any point in time to do a breakfast changeover, she replied "yes we are open 24 hours, and no we do not close for changeover on breakfast." McDonald's you really need to improve. It's completely unacceptable to order and prepay for a food item that is advertised as being a 24-hour restaurant on the app, and you guys not fulfilling the prepaid order when someone arrives to pick it up!!
SS
shawn smallwood
Dec 25, 2025
3.0
It seems like most times when I go to McDonald's in general and order 2 double cheeseburgers I always get told to pull forward and wait. It's very frustrating especially if I'm traveling.
BB
Bee
Dec 23, 2025
2.0
Ordered with mobile app to pick up at drivethrough. When I got the window, the lady was very rude. She said “What you got?!!” I said a double quarter pounder meal. Then she says I need to see your receipt. She then snatched it out of my hand, looked at and said pull to the front by the door. I did and waited about 15 minutes and a worker brings me a medium sized double quarter meal with mustard only on the sandwich )I ordered a regular burger and large size. I then had to show HER my receipt and she want back in. 10 minutes later she comes back out with my bag. The fries box was half empty. I’m pretty sure they took the same meal they brought out the first time and just put the fries in a larger box and added Ketchup, onion and pickles to the burger.
What are the operating hours for this McDonald's location?
This McDonald's in Shelby, NC is open 24 hours a day, seven days a week, including holidays.
Does this McDonald's offer drive-thru service?
Yes, this location offers drive-thru service 24/7.
Can I order McDonald's food for delivery from this location?
Yes, delivery is available 24/7 with options including same-day and no-contact delivery.
What types of payment does this McDonald's accept?
They accept various payment options including American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Are there mobile apps available to order from this McDonald's?
Yes, you can order via the McDonald's App available on both iOS and Android platforms.
What services does this McDonald's provide to enhance customer experience?
This location offers services such as DriveThru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and free WiFi.
Where is this McDonald's located?
It is located at 206 East Dixon Blvd, Shelby, NC 28150, USA.
What nearby fast food options are available around this McDonald's?
Nearby fast food options include Burger King, Arby's, Pizza Inn, Taco Bell, and another McDonald's.
Are there additional amenities near this McDonald's that customers might find useful?
Yes, nearby are Walgreens pharmacy, Western Union money transfer, and a LibertyX Bitcoin ATM, useful for errands before or after your meal.
Can customers combine a visit to this McDonald's with local shopping or services?
Absolutely. This McDonald's is close to stores like Mattress Firm and NAPA Auto Parts, as well as services like U-Haul rentals and financial services including mortgage brokers and insurance agents nearby.