McDonald's

3.2
2980 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
206 East Dixon Blvd, Shelby, NC
28150, United States

Hours

Reviews

3.2
2,980 reviews
5 stars
893
4 stars
583
3 stars
543
2 stars
280
1 star
681

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported rude staff, long wait times, and incorrect orders, leading to frustration and dissatisfaction.

Food Quality

Many reviews mentioned cold, soggy, or poorly prepared food, including issues with fries and burgers.

Inconsistent Experience

While some customers noted improvements in service and food quality, others experienced significant delays and poor interactions.

Management Concerns

Several reviews highlighted issues with management, including unresponsive or unprofessional behavior from staff.
  • CM
    Cecilia Maddox
    3 days ago
    2.0
    No salt on my fries and they had no salt packets. The girl at the counter looked like she'd rather be getting her teeth pulled than helping me. Do better.
  • JW
    John Wilson
    Dec 30, 2025
    3.0
    Every employee acted like they were in a rush. Other than pushing your food at you, there was no customer service provided. I had to yell to the employees in the back to get their attention just to get salt and napkins.
  • BD
    Bryan Dunn
    Dec 28, 2025
    1.0
    At about 3:25 a.m.,I ordered a large mocha frappe with a triple shot of espresso through the McDonald's app. The McDonald's app states that the restaurant is open 24 hours, however when I arrived to pick up my prepaid frappe, I was told that the restaurant was closed for breakfast change over and I needed to cancel my online order. I asked how long it will be until they opened, and the McDonald's employee replied "4:45a.m. If you're not open the complete 24 hours, as you advertise on the McDonald's app, then don't state that you are open 24 hours. Across the street from McDonald's was a Burger King that was open when I got to the window to pick up my coffee from Burger King I asked the young lady that worked there if they were open 24 hours and did they ever close down at any point in time to do a breakfast changeover, she replied "yes we are open 24 hours, and no we do not close for changeover on breakfast." McDonald's you really need to improve. It's completely unacceptable to order and prepay for a food item that is advertised as being a 24-hour restaurant on the app, and you guys not fulfilling the prepaid order when someone arrives to pick it up!!
  • SS
    shawn smallwood
    Dec 25, 2025
    3.0
    It seems like most times when I go to McDonald's in general and order 2 double cheeseburgers I always get told to pull forward and wait. It's very frustrating especially if I'm traveling.
  • BB
    Bee
    Dec 23, 2025
    2.0
    Ordered with mobile app to pick up at drivethrough. When I got the window, the lady was very rude. She said “What you got?!!” I said a double quarter pounder meal. Then she says I need to see your receipt. She then snatched it out of my hand, looked at and said pull to the front by the door. I did and waited about 15 minutes and a worker brings me a medium sized double quarter meal with mustard only on the sandwich )I ordered a regular burger and large size. I then had to show HER my receipt and she want back in. 10 minutes later she comes back out with my bag. The fries box was half empty. I’m pretty sure they took the same meal they brought out the first time and just put the fries in a larger box and added Ketchup, onion and pickles to the burger.

Frequently Asked Questions About McDonald's

What are the operating hours for this McDonald's location?

This McDonald's in Shelby, NC is open 24 hours a day, seven days a week, including holidays.

Does this McDonald's offer drive-thru service?

Yes, this location offers drive-thru service 24/7.