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McDonald's

3.2
(2814 reviews)

Business Details

206 East Dixon Blvd, Shelby, NC
28150, United States
(704) 487-1426
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
206 East Dixon Blvd, Shelby, NC
28150, United States

Hours

Reviews

3.2
2,814 reviews
5 stars
828
4 stars
538
3 stars
511
2 stars
268
1 star
669

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff, incorrect orders, and long wait times.

Food Consistency

Many reviews mentioned issues with food quality, such as cold or improperly prepared items.

Staff Attitude

There were numerous complaints about staff being unfriendly or unprofessional, with some positive mentions of individual employees.

Operational Issues

Customers experienced problems with order fulfillment, including missing items and confusion with mobile orders.
  • GC
    Grace Cook
    2 days ago
    1.0
    They seem to serve the drive thru first. I have been waiting inside for over 30 minutes for a simple order but they are serving just the drive thru.
  • TS
    Top Secret
    4 days ago
    1.0
    When you order French fries and chicken nuggets (no drink) in the drive thru, and they ask you to pull over and wait for your food, and you wait 16 minutes and STILL no one brings it out to you, yet all the cars that came after you were brought their food and left, so you ask an employee about your order and they yell at you, "You just gotta wait!!!" Hell no! Not acceptable. Worst drive thru in town.
  • DS
    Donald Spencer
    6 days ago
    1.0
    This is the worst McDonald's I've ever been to. I have given them 3 chances and each time they are trash. I've never seen a McDonald's suck no matter what time of day it is but this one does. They are slow and have no clue what they're doing. My family will never go back there again.
  • MH
    Maegan Hughes
    Feb 22, 2026
    1.0
    Doordashed my order and the receipt was correct but every single item in the sealed bags were incorrect. Had to drive to the location because I couldn't get ahold of my dasher. When I got there, there was a line of people waiting on food and to order and despite there being multiple employees around (about 3 were "cleaning" {looked like they were trying to look busy but not actually doing anything} and a few were in the back) no one came up to the counter to take orders. A gentleman was going back in forth preparing orders did bring a couple orders out but otherwise ignored anyone waiting to order. The patron in front of me got his order and then directed him to me. I explained my situation calmly and politely and noted that I had already received a refund, but I wasn't going to eat the food since it wasn't what we had ordered and that they seemed to be a bit overwhelmed so they didn't need to remake my order. He immediately walked away from me hollering to someone in the back that he was going to go home cuz he "wasn't going to be talked to like that" and disappeared. No one came out to check what happened. They just continued to ignore everyone in the store. This is the third time I've gotten a completely wrong order from here. Clearly staff is illiterate and rude to boot.
  • JF
    Jeremy Fields
    Feb 7, 2026
    1.0
    Left the drive through with an incomplete order. Upon discovery, I returned to the store and asked politely for the order to be remade correctly or for a refund. Either would be fine. The front counter worker and manager agree to remake the order and re entered it into the computer. Then proceeded to be slick and put the original food into another bag and give it back. Got a different bag with the same food. Incompetent staff and management will tell customers a lie and a half right to their face. Not worth arguing, should have chosen a different location for lunch, thanks McDonalds!

Frequently Asked Questions About McDonald's

What are the operating hours for this McDonald's location?

This McDonald's in Shelby, NC is open 24 hours a day, seven days a week, including holidays.

Does this McDonald's offer drive-thru service?

Yes, this location offers drive-thru service 24/7.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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