Business Details
About
Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Hours
Reviews
4.2
1,563 reviews
5 stars
923
4 stars
356
3 stars
130
2 stars
59
1 star
95
What are people saying?
AI-generated from recent customer reviews
Service Issues
Multiple reviews highlighted poor customer service, including rudeness from staff and long wait times.
Food Quality
While some customers praised the food, others reported issues with incorrect orders, cold or melted items, and overall declining quality.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty tables and bathrooms.
Product Availability
Customers frequently mentioned that popular items, especially ice cream flavors, were out of stock or unavailable.
Positive Experiences
Despite the issues, many customers expressed satisfaction with the food and service during their visits.
- EJearnest jonesJan 5, 20265.0Ordered food today 50% off your total bill good food and service
- SRSherrie Holcomb RalstonDec 28, 20255.0Recently they have been out of chocolate ice cream 😳
- SSSandraDec 11, 20255.0Great food, good services, friendly people. Desserts are awesome and they have a huge variety.
- CBCynthia BrannonDec 1, 20254.0Felt like having ice cream this particular day . Enjoyed it
- APanthony PerezNov 11, 20251.0Food in the ice cream
Frequently Asked Questions About Dairy Queen Grill & Chill
What types of food and treats are offered at Dairy Queen Grill & Chill in Shelby, NC?
Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Baskets, Grillburgers, and ice cream cakes.
What are the opening hours of Dairy Queen Grill & Chill on weekdays?
Dairy Queen Grill & Chill is open from 10:00 AM to 10:00 PM Monday through Friday.
Is Dairy Queen Grill & Chill open on Sundays and what are the hours?
On Sundays, Dairy Queen Grill & Chill opens at 11:00 AM and closes at 10:00 PM.
Are there any holiday closures for Dairy Queen Grill & Chill I should be aware of?
Yes, Dairy Queen Grill & Chill is closed on November 27, 2025, December 24, 2025, and December 25, 2025.
Does Dairy Queen Grill & Chill in Shelby offer drive-thru service?
Yes, the location has a drive-thru service available for customer convenience.
Is Dairy Queen Grill & Chill family-friendly and accessible?
Yes, this location is family-friendly, welcomes children, has booster and high chairs, wheelchair accessibility, and restroom facilities.
Can customers use WiFi at Dairy Queen Grill & Chill?
Yes, free WiFi is available for customers at this location.
Where exactly is Dairy Queen Grill & Chill located in Shelby?
It is located at 814 S Dekalb St, Shelby, NC 28150-5933, United States.
What nearby fast food options are close to Dairy Queen Grill & Chill?
Nearby fast food restaurants include Burger King, Arby's, McDonald's, Sonic Drive-In, Taco Bell, and Little Caesars Pizza, giving customers many dining choices in the area.
Are there convenient services near Dairy Queen Grill & Chill for customers running errands?
Yes, nearby services include Walgreens pharmacy and convenience store, an Autobell Car Wash, and a LibertyX Bitcoin ATM, all within easy reach for customers.
What recreational or shopping spots are near Dairy Queen Grill & Chill to visit before or after dining?
Customers can visit Got Books bookstore and coffee shop, Greeneworks tattoo, and Rescue Mission Thrift Stores nearby for leisure or shopping.