Dairy Queen Grill & Chill

4.2
1557 reviews

About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable
  • Welcomes familiesAvailable

Location

Dairy Queen Grill & Chill
814 S Dekalb St, Shelby, NC
28150-5933, United States

Hours

Reviews

4.2
1,557 reviews
5 stars
919
4 stars
355
3 stars
130
2 stars
59
1 star
94

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer service experiences vary widely; some staff are friendly and efficient, while others are reported as rude and unprofessional.

Food Quality

Food quality is inconsistent, with some customers enjoying their meals while others report issues like cold fries and incorrect orders.

Cleanliness

Multiple reviews mention unsanitary conditions, including dirty tables and bathrooms, which detracts from the overall experience.

Speed of Service

Service speed is frequently criticized, with long wait times reported in both drive-thru and dine-in situations.

Product Availability

Customers express frustration over frequently being out of popular menu items, including ice cream flavors and toppings.
  • AP
    anthony Perez
    Nov 11, 2025
    1.0
    Food in the ice cream
  • EC
    Ed C
    Nov 3, 2025
    4.0
    A good standby that still feels local.
  • NW
    Nelson Walker
    Oct 8, 2025
    5.0
    I love this DQ location in Shelby - I have always had fast efficient service and I like the friendly helpful staff. The food is always delicious. Thank you DQ.
  • JW
    j wedge
    Oct 2, 2025
    1.0
    Young lady @ register needs customer service training in a big way. Rude is her middle name.
  • SB
    Sam Blazier
    Sep 28, 2025
    3.0
    More worried about conversation than customers. Ice cream kinda melted

Frequently Asked Questions About Dairy Queen Grill & Chill

What types of food and treats are offered at Dairy Queen Grill & Chill in Shelby, NC?

Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Baskets, Grillburgers, and ice cream cakes.

What are the opening hours of Dairy Queen Grill & Chill on weekdays?

Dairy Queen Grill & Chill is open from 10:00 AM to 10:00 PM Monday through Friday.