Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Hours
Reviews
4.2
1,557 reviews
5 stars
919
4 stars
355
3 stars
130
2 stars
59
1 star
94
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customer service experiences vary widely; some staff are friendly and efficient, while others are reported as rude and unprofessional.
Food Quality
Food quality is inconsistent, with some customers enjoying their meals while others report issues like cold fries and incorrect orders.
Cleanliness
Multiple reviews mention unsanitary conditions, including dirty tables and bathrooms, which detracts from the overall experience.
Speed of Service
Service speed is frequently criticized, with long wait times reported in both drive-thru and dine-in situations.
Product Availability
Customers express frustration over frequently being out of popular menu items, including ice cream flavors and toppings.
- APanthony PerezNov 11, 20251.0Food in the ice cream
- ECEd CNov 3, 20254.0A good standby that still feels local.
- NWNelson WalkerOct 8, 20255.0I love this DQ location in Shelby - I have always had fast efficient service and I like the friendly helpful staff. The food is always delicious. Thank you DQ.
- JWj wedgeOct 2, 20251.0Young lady @ register needs customer service training in a big way. Rude is her middle name.
- SBSam BlazierSep 28, 20253.0More worried about conversation than customers. Ice cream kinda melted
Frequently Asked Questions About Dairy Queen Grill & Chill
What types of food and treats are offered at Dairy Queen Grill & Chill in Shelby, NC?
Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Baskets, Grillburgers, and ice cream cakes.
What are the opening hours of Dairy Queen Grill & Chill on weekdays?
Dairy Queen Grill & Chill is open from 10:00 AM to 10:00 PM Monday through Friday.
Is Dairy Queen Grill & Chill open on Sundays and what are the hours?
On Sundays, Dairy Queen Grill & Chill opens at 11:00 AM and closes at 10:00 PM.
Are there any holiday closures for Dairy Queen Grill & Chill I should be aware of?
Yes, Dairy Queen Grill & Chill is closed on November 27, 2025, December 24, 2025, and December 25, 2025.
Does Dairy Queen Grill & Chill in Shelby offer drive-thru service?
Yes, the location has a drive-thru service available for customer convenience.
Is Dairy Queen Grill & Chill family-friendly and accessible?
Yes, this location is family-friendly, welcomes children, has booster and high chairs, wheelchair accessibility, and restroom facilities.
Can customers use WiFi at Dairy Queen Grill & Chill?
Yes, free WiFi is available for customers at this location.
Where exactly is Dairy Queen Grill & Chill located in Shelby?
It is located at 814 S Dekalb St, Shelby, NC 28150-5933, United States.
What nearby fast food options are close to Dairy Queen Grill & Chill?
Nearby fast food restaurants include Burger King, Arby's, McDonald's, Sonic Drive-In, Taco Bell, and Little Caesars Pizza, giving customers many dining choices in the area.
Are there convenient services near Dairy Queen Grill & Chill for customers running errands?
Yes, nearby services include Walgreens pharmacy and convenience store, an Autobell Car Wash, and a LibertyX Bitcoin ATM, all within easy reach for customers.
What recreational or shopping spots are near Dairy Queen Grill & Chill to visit before or after dining?
Customers can visit Got Books bookstore and coffee shop, Greeneworks tattoo, and Rescue Mission Thrift Stores nearby for leisure or shopping.