Dairy Queen Grill & Chill

4.2
1563 reviews

About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable
  • Welcomes familiesAvailable

Location

Dairy Queen Grill & Chill
814 S Dekalb St, Shelby, NC
28150-5933, United States

Hours

Reviews

4.2
1,563 reviews
5 stars
923
4 stars
356
3 stars
130
2 stars
59
1 star
95

What are people saying?

AI-generated from recent customer reviews

Service Issues

Multiple reviews highlighted poor customer service, including rudeness from staff and long wait times.

Food Quality

While some customers praised the food, others reported issues with incorrect orders, cold or melted items, and overall declining quality.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including dirty tables and bathrooms.

Product Availability

Customers frequently mentioned that popular items, especially ice cream flavors, were out of stock or unavailable.

Positive Experiences

Despite the issues, many customers expressed satisfaction with the food and service during their visits.
  • EJ
    earnest jones
    Jan 5, 2026
    5.0
    Ordered food today 50% off your total bill good food and service
  • SR
    Sherrie Holcomb Ralston
    Dec 28, 2025
    5.0
    Recently they have been out of chocolate ice cream 😳
  • SS
    Sandra
    Dec 11, 2025
    5.0
    Great food, good services, friendly people. Desserts are awesome and they have a huge variety.
  • CB
    Cynthia Brannon
    Dec 1, 2025
    4.0
    Felt like having ice cream this particular day . Enjoyed it
  • AP
    anthony Perez
    Nov 11, 2025
    1.0
    Food in the ice cream

Frequently Asked Questions About Dairy Queen Grill & Chill

What types of food and treats are offered at Dairy Queen Grill & Chill in Shelby, NC?

Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Baskets, Grillburgers, and ice cream cakes.

What are the opening hours of Dairy Queen Grill & Chill on weekdays?

Dairy Queen Grill & Chill is open from 10:00 AM to 10:00 PM Monday through Friday.