Tropical Smoothie Cafe

Reviews

• TM

  Trevor Moschiano

  1 day ago
  5.0
  The manager Dominique has exceptional customer service and really took her time walking me through finding the right smoothie for me!! Highly recommend!!!
• FF

  Francis Farnsworth

  6 days ago
  1.0
  Doordashing has never been an issue at this store until the last two weeks... No matter how many people are in the store, you're gonna wait.At least fifteen twenty minutes for your order.While everyone is behind the counter, cutting up joking, laughing and playing instead of working and getting their job done. It's starting to become a routine that I have to unassign from my orders.Because of the length of time, i'm waiting and it's just a waste of time after a certain length of time. This has only been in the last couple weeks, but it is starting to get worse.
• WD

  William Dean

  Mar 5, 2026
  1.0
  This location has gone completely downhill, and I’m saying that as someone who has been coming here long enough to know the difference between when it was run properly and whatever this is now. For the record, I used to come here regularly with my daughter when the place was actually halfway decent. I know the managers by name. So when I say what’s happening with the reviews looks shady, that’s not speculation that’s based on watching the pattern. Negative reviews mysteriously disappear (mine included about bugs in the bathroom) while management accounts jump in to respond to everything else or comment positive false reviews (not going to mention names they know who they are) to artificially boost the rating. That may help the score look pretty online, but it doesn’t fix the actual problems inside the store. Case in point: the açaí bowls are freezer burnt again. Not chilled freezer burnt. The same issue this location supposedly corrected before. Apparently quality control packed its bags and went AWOL. You can clean up a review page all you want, but you can’t clean up a bad product or poor standards by pretending the complaints don’t exist. Customers notice. And the more you try to bury it, the more obvious it becomes.
• AA

  Ashley

  Feb 17, 2026
  1.0
  No matter how many people are there, whether you ordered online or in store, your order is going to take 20 minutes. There’s a chance they could just not make it at all and swipe your order off the TV. The service here is consistently horrible. Don’t go to this tropical smoothie unless you have half an hour set aside to wait for your order. Or maybe just don’t go at all.
• NG

  Nuvia Guardado

  Feb 11, 2026
  5.0
  Dora was friendly, fast, & had such a positive attitude. She stayed professional and welcoming. Great customer service makes a big difference, and Dora definitely delivered. I’ll be coming back!

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