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Wendy's

3.6
(1610 reviews)

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
825 S. Jake Alexander Blvd, Salisbury, NC
28147, United States

Hours

Reviews

3.6
1,610 reviews
5 stars
617
4 stars
387
3 stars
227
2 stars
114
1 star
265

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely slow service at the drive-thru, with long wait times often exceeding 30 minutes.

Food Quality

Many reviews mentioned that the food was often served cold or not fresh, leading to dissatisfaction.

Customer Service

Numerous customers experienced rude and unprofessional behavior from staff, contributing to a negative dining experience.

Staffing Issues

Frequent mentions of being short-staffed, which likely contributed to the slow service and poor customer interactions.

Mixed Experiences

While some customers enjoyed their food and had positive interactions, these instances were overshadowed by the overall negative feedback.
  • CC
    Chuck C.
    4 days ago
    5.0
    Had a very nice lunch with my brother.
  • JD
    Judy DULA
    Feb 20, 2026
    3.0
    They have fallen off over the years, food was not fresh and hot. Will not be going back!
  • ME
    Michael Estrada
    Feb 18, 2026
    1.0
    No one here and sitting at the drive through for literally over 5 minutes and no one is asking for our order. This Wendy’s is the absolute worst. This happens all the time - extremely slow service and no apologies. Needs some serious retraining or training in general.
  • JK
    Jon Kuhnemann
    Feb 11, 2026
    1.0
    Worst Wendy's I've ever been to, wrong food, tomatoes that are an inch thick, and everytime I order 10 minutes early it's never ready; and they don't even have receipt printed yet. If they close the dinning room they don't stop carry out orders on the app so you'll get stuck in a huge drive through line to wait for something you already paid for and won't be ready. I've missed a few lunches here because they waste time. And when they lose my order they take a bad attitude with me.
  • RF
    Rhonda Fesperman
    Jan 10, 2026
    1.0
    Never got food as I stood in line 5 minutes and counted 6 people behind the counter and not a single one asked to help me or took my order! Poorest customer service I’ve seen in a while!!!!

Frequently Asked Questions About Wendy's

Is Jake Alexander Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the operating hours for Wendy's at 825 S. Jake Alexander Blvd, Salisbury, NC?

Wendy's is open daily from 7:00 AM to 2:00 AM, including drive-thru service.

Brand Certified Facts from Wendy's

Wendy's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Phone number
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