Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Customers consistently reported extremely slow service at the drive-thru, with long wait times often exceeding 30 minutes.
Food Quality
Many reviews mentioned that the food was often served cold or not fresh, leading to dissatisfaction.
Customer Service
Numerous customers experienced rude and unprofessional behavior from staff, contributing to a negative dining experience.
Staffing Issues
Frequent mentions of being short-staffed, which likely contributed to the slow service and poor customer interactions.
Mixed Experiences
While some customers enjoyed their food and had positive interactions, these instances were overshadowed by the overall negative feedback.
CC
Chuck C.
4 days ago
5.0
Had a very nice lunch with my brother.
JD
Judy DULA
Feb 20, 2026
3.0
They have fallen off over the years, food was not fresh and hot. Will not be going back!
ME
Michael Estrada
Feb 18, 2026
1.0
No one here and sitting at the drive through for literally over 5 minutes and no one is asking for our order. This Wendy’s is the absolute worst. This happens all the time - extremely slow service and no apologies. Needs some serious retraining or training in general.
JK
Jon Kuhnemann
Feb 11, 2026
1.0
Worst Wendy's I've ever been to, wrong food, tomatoes that are an inch thick, and everytime I order 10 minutes early it's never ready; and they don't even have receipt printed yet. If they close the dinning room they don't stop carry out orders on the app so you'll get stuck in a huge drive through line to wait for something you already paid for and won't be ready. I've missed a few lunches here because they waste time. And when they lose my order they take a bad attitude with me.
RF
Rhonda Fesperman
Jan 10, 2026
1.0
Never got food as I stood in line 5 minutes and counted 6 people behind the counter and not a single one asked to help me or took my order! Poorest customer service I’ve seen in a while!!!!
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the operating hours for Wendy's at 825 S. Jake Alexander Blvd, Salisbury, NC?
Wendy's is open daily from 7:00 AM to 2:00 AM, including drive-thru service.
Does this Wendy's location offer drive-thru and delivery services?
Yes, this Wendy's has a drive-thru available and offers delivery where available, including ordering via their app or website.
Can I order Wendy's food online or through an app?
You can order Wendy's online at order.wendys.com or via their mobile app available on the Apple App Store.
Is breakfast served at this Wendy's location?
Yes, breakfast is available featuring combos, croissants, biscuits, classic sandwiches, coffee, and sides.
What payment options are accepted at this Wendy's?
Wendy's accepts American Express, Cash, Discover, MasterCard, and Visa.
How can I provide feedback or contact this Wendy's?
You can contact them at (704) 798-8983, use live chat or leave a message through their Contact page, call 888-624-8140, or complete the Wendy’s Customer Satisfaction Survey online.
Where can I find nutrition and allergen information for Wendy's menu?
Nutrition and allergen info is available on the Wendy's menu website and mobile app, and in-restaurant nutrition posters are also accessible.
What are some nearby dining options close to Wendy's on Jake Alexander Blvd?
Nearby dining options include Subway, Massimo's Artisan Sandwich Shoppe, Niyoshi Express (Japanese), Casa Grande, Monterrey Mexican Restaurant, Chick-fil-A, Culver's, and Mazatlan Restaurant.
Are there any nearby hotels where I can stay when visiting Wendy's?
Nearby hotels include Hampton Inn Salisbury, Hampton by Hilton, and Quality Inn & Suites, conveniently located near Wendy's for travelers.
What nearby places of interest could I visit before or after dining at Wendy's?
You might visit The Comic Monstore (toy and comic book store) for unique gifts, or stop by gas stations like Shell or bp if you need fuel or convenience items.
Brand Certified Facts from Wendy's
Wendy's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
Address
Categories
Geo coordinates
Legal business name
Hours of operation
Phone number
Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: