Pizza Hut

Reviews

• KR

  Keith Reid

  6 days ago
  2.0
  Ordered online and was quoted a time of about 15 minutes for our order to be ready. Arrived a few minutes early and was told it was still being made (no problem, I was early). However, after waiting another 5-7 minutes, I was told that they never even started making my order and it would be about another 7 minutes. But, I was told they would give me something free for the inconvenience. Finally get my food about 45 minutes after I ordered, got home and the "free" item they gave me was an order of breadsticks that had clearly been sitting in the hotbox for awhile as they were lukewarm at best and kind of chewy. Overall, a disappointing experience.
• JG

  Jason Gusto

  Nov 14, 2025
  1.0
  Placed an order with a pickup time of 15 minutes. When I got to the store they said it would be another 40mins. I will never wait that long for a pizza from pizza hut...I had them cancel my order and went elsewhere. A lot of people were waiting for their food as well.
• TH

  Tanicca Houpe

  Nov 10, 2025
  3.0
  I have tried this location on 4 occasions this last one was better than the first 3 times but damn I asked for pan crust and only had crust on one side of the pizza. Everybody knows on pan crust that’s the best part. I still ate it and it was ok but they always either overcook it or just not get it right
• IH

  Isabel Hartsell

  Nov 7, 2025
  1.0
  The sanitation rating is rather low and wait times are unbearable… was told 7 minutes on an order and waited about 20 only to be told it still wasn’t ready.. consistently disappointing.
• DD

  Donielle

  Oct 9, 2025
  1.0
  Management and staff each hung up on me for requesting a refund because my pizza was extra dry even though I ordered extra sauce! When I asked if the transaction could be voided since the manager told me that she couldn't issue a refund, she hung up on me! When I called back, another staff member answered. When I proposed using the "store credit" that was "added" to my account by the manager to replace my pizzas using delivery, that staff member told me I couldn't use my credit by ordering over the phone. When I tried to explain that the manager didn't express that I couldn't use the credit if I called my order in (which is how I placed my original order), that staff member hung up on me! Very unprofessional and super bad customer service. Then while I was on hold waiting to be connected back to the store by the call center after being hung up on, I had to listen to the automated message about how Pizza Hut prides themselves on making the perfect pizza and having a great experience! I've never ordered extra sauce and had such a dry pizza! Then add the horrible customer service and I don't see my family even coming back to use our "store credit" if it was actually applied to our account. This bad experience happened at the Jake Alexander store location. Very disappointed!!! A waste of two large pizzas!

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