Panera Bread

Reviews

• AE

  Amanda Edgell

  Jan 2, 2026
  1.0
  Adding to the chorus of bad reviews - clearly this location has management issues. Plenty of staff but super slow service. Staff seems super disorganized and reluctant to ask the manager for help. Place was dirty with an employee apron thrown on one table, trash on others, bathrooms disgusting.
• TS

  Teresa Stout

  Dec 23, 2025
  3.0
  I had to wait too long in the drive-through line to place and receive my order. There were only two cars, myself and the one in front of me. I ordered broccoli cheddar soup with bread and they said they have no bread. It’s called Panera bread how can you not have bread $9.30 for a bowl of soup and Cannot get the side that goes with it. They will not be getting my business again
• CM

  Chris McKinney

  Dec 8, 2025
  1.0
  Ordered online, but they trashed the soup I had ordered between when ordered and when picked up. The chunk of baguette was less than 3" .... The chilli substituted for the soup I ordered was not as good as Wendy's. They were out of bread bowls. If it was just a one time thing, it'd be different. I wasn't mean, but the guy at the pick up window sounded broken, like he'd been apologizing all day for things that aren't his fault. I felt for the guy. Nobody should have to suffer like that, customers also shouldn't have to suffer like that.... Really this Panera location delivers excellent, consistent suffering for the dollar.... But if you want something other than suffering there are lots of other dining choices.
• KB

  Kirsten Blakely

  Dec 8, 2025
  1.0
  I never leave food reviews clearly and I’ve given this location ample opportunities and I’m done, I’ll never come back to this location. It has clearly gone down hill and seems that even the managers and owner don’t even care. Every time I order a mobile order and pick it up in the drive thru something is missing or wrong. Today they gave me bread instead of chips because that’s the default and they couldn’t deign to read the receipt in which it was written on there. Didn’t give me my extra dressing either. And even if you click utensils half the time they don’t put them in there or leave out a spoon for soup… If I get a bakery item they almost ALWAYS forget it. It’s not that hard to read the receipt that you stick on the bag and put the proper contents in there or at LEAST double check it before you hand it over… Today when I drove up to the speaker the car in front of me sat there forever. Then when it was my turn I wasn’t greeted and the typical welcome to Panera message didn’t play so I figured they had speaker issues. It doesn’t take much to make a sign and go place it on the speaker if that’s the case. I waited about 5 minutes and said “hello?” with no answer. So after a few more minutes I figured the speaker wasn’t working. When I pulled up the seemed surprised to see me — so now I’m assuming the speakers DID work. I’m fine with waiting, but the least you can do is acknowledge someone over the speaker and ask for a moment if you need it instead of ignoring someone. Pretty simple. The ones at the window are hardly ever polite, no greeting, no ‘have a nice day’ and always in a hurry (which I get for a rush but for three cars you made wait forever?) The girl at the window practically threw the bag at me when I went to reach for it. The soup was upside down in the bag and had leaked all over the bottom to where it was tearing and it got on my pants… This whole store just sucks and is staffed with nothing but unprofessional teenagers and young adults who don’t want to be there. Typically I love Panera. Sad that I’ve lost a lunch spot but I cannot continue to support this location and I’ve canceled my sip club as well. This place deserves to be shut down due to employee incompetence, just completely unacceptable for a business to run this way and clearly I’m just one in a long, long list of unhappy customers.
• AW

  Annie Wilson

  Dec 7, 2025
  1.0
  The drive-thru wait time was unacceptable today. Despite there being only three cars ahead of me, it took 10–15 minutes just to reach the ordering window. At that point, I was informed that my soup order would require another 10–15 minute wait. A 20–30 minute combined wait for a simple soup order in the drive-thru is simply ridiculous and a serious failure in service efficiency. I waited it out, but this level of delay needs immediate attention. Then I had to ask the young lady for my receipt, napkins, and spoons.

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