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Toasted Italiano & Balsamic Chicken Greens with Grains
Brand Certified

Panera Bread

3.4
(1192 reviews)

Business Details

825 East Innes Street, Salisbury, NC
28144, United States
(704) 738-0165

About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Salisbury is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available

Location

Panera Bread
825 East Innes Street, Salisbury, NC
28144, United States

Hours

Reviews

3.4
1,192 reviews
5 stars
461
4 stars
205
3 stars
152
2 stars
107
1 star
267

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times, incorrect orders, and rude staff, indicating significant service inefficiencies.

Cleanliness

Multiple reviews highlighted unsanitary conditions in the dining area and restrooms, contributing to a negative dining experience.

Food Quality

While some customers enjoyed the food, many expressed disappointment with incorrect orders, bland flavors, and poor presentation.

Management Problems

Several reviews pointed to a lack of effective management, with complaints about staff behavior and overall disorganization.

Positive Staff Experiences

A few customers praised individual staff members for their friendliness and helpfulness, suggesting that there are capable employees despite overall issues.
  • TS
    Toyette Sullivan
    Feb 16, 2026
    1.0
    The entire dining room was a mess. It hadn't been attended to the entire 2 hours I was there. The latte I ordered was fine.
  • KK
    Kristina
    Feb 15, 2026
    3.0
    This location has been struggling with long wait times in the drive thru and they got my drive thru order completely wrong *but then made it right. With the right managers and attention to detail this place could be great.
  • SO
    Shannon O'Grady
    Feb 10, 2026
    1.0
    I’m not sure why I keep giving this location chances but I will never order from this place again. I placed a delivery order this morning and I’m thoroughly disappointed. The photo attached is a picture of their “avocado toast” — wrapped in regular paper, with a light handed “spread” of avocado. It looks unappetizing and tastes bland too. I’ve ordered this before and this is NOT how it is normally packaged. And I should’ve never paid $4.49 for this BS, but I had to add an item to qualify for a delivery order. I also ordered the oatmeal and was at least happy it looked good, despite not having strawberries. Every time I’ve ordered from here, they never have the right ingredients in stock, they don’t make the food items correctly, and the staff is unfriendly. Please consider ordering your food from somewhere else, or just go to a different location.
  • JJ
    Jinny
    Feb 3, 2026
    1.0
    The 2 girls, Shawn and Monica (drive thru)who took my order and serve me were quite rude and had very derogatory tones/attitudes. Not a pleasant experience at all and they were not even busy. Plus the sauce was all over the outside of the sandwich and of course no napkins. Also they forgot the pumpkin seeds for my soup and the soup didn't taste as fresh as other locations.
  • GH
    gregory hyatt
    Jan 31, 2026
    3.0
    I got the chicken and wild rice bread bowl It wasn't that great I would never buy it again really it didn't have any taste to it I'm going to have to try another soup that has a little flavor to it what I had today didn't have any flavor to it too expensive

Frequently Asked Questions About Panera Bread

Does Panera Bread in Salisbury accept reservations?

No, Panera Bread in Salisbury does not accept reservations.

What are the opening hours for Panera Bread Salisbury?

Panera Bread Salisbury is open Monday to Saturday from 6:00 AM to 9:00 PM and Sunday from 7:00 AM to 8:00 PM.

Brand Certified Facts from Panera Bread

Panera Bread partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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