CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Salisbury is here with warmth and welcome. Panera Bread. Food as it should be.
Customers consistently reported long wait times, disorganized service, and frequent order mistakes, leading to frustration and dissatisfaction.
Food Quality
While some customers enjoyed the food, many expressed disappointment with incorrect orders, missing items, and poor food preparation.
Cleanliness
Numerous reviews highlighted unsanitary conditions in the restaurant, including dirty tables and bathrooms, contributing to a negative dining experience.
Staff Attitude
Several customers noted unprofessional behavior from staff, including rudeness and lack of acknowledgment, which detracted from their overall experience.
JJ
Jinny
Feb 3, 2026
1.0
The 2 girls, Shawn and Monica who took my order and serve me were quite rude and had very derogatory tone/attitudes. Not a pleasant experience at all and they were not even busy.
GH
gregory hyatt
Jan 31, 2026
3.0
I got the chicken and wild rice bread bowl It wasn't that great I would never buy it again really it didn't have any taste to it I'm going to have to try another soup that has a little flavor to it what I had today didn't have any flavor to it too expensive
JS
jerry scott
Jan 20, 2026
4.0
First time trying this restaurant, sandwich could have had a little less dressing dressing, but the food was good. Looking forward to returning to try something new.
KL
K L
Jan 15, 2026
1.0
This location is the worst I’ve ever been to. I never have trouble at other Paneras. But this one is a mess. Every single time, something is wrong or missing from my order. Today I ordered online to give them ample opportunity to fix the food and have it ready. When I arrived at the drive thru, they said I needed to come inside because they had a car at the window that was going to take them a long time. ONE car. When I went inside, they had my bag ready, but no one asked me what order I was there for. It was behind the counter so I couldn’t get it. I stood and waited with several others. They were telling all the Door Dashers they didn’t have their orders ready. They didn’t seem to know what was going on with any of their orders. Once they finally took my name they handed me my bag, which was taped closed and had the receipt on the front. I had ordered a pick 2. The soup was upside down in the bag and my sandwich was totally missing. It’s like this every time I come here! They can’t get an order right to save their lives. The poor guy making all the hot stuff was working his behind off and the 2 girls putting orders together just can’t seem to read an order and assemble it correctly. Orders are always wrong and there’s always a long wait after which YOU have to tell THEM how to correct your order. It’s not rocket science. I know it gets busy in there but damn, y’all. Get it together. You will leave here mad every time. They never get the order right. Something is always missing or made incorrectly. And then they just stare at you like they have no idea how to correct it.
SM
Sheila Miller
Jan 15, 2026
1.0
It has been a while since I’ve visited Panera and it probably will be. again. Ordered a spinach and Bacon and it was cold. Ask for a cranberry muffin and when it came it was a slice - no muffin. Also ordered a cup of hot water and was charged $2.79.