Dunkin'

3.9
606 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Salisbury, NC for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1009 E Innes St, Salisbury, NC
28144, United States

Hours

Reviews

3.9
606 reviews
5 stars
311
4 stars
121
3 stars
57
2 stars
28
1 star
89

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many reviews highlighted poor customer service, with staff being rude, unhelpful, and unprofessional.

Order Accuracy

Numerous customers reported issues with incorrect orders and inconsistent drink quality.

Cleanliness

Several reviews mentioned unsanitary conditions, particularly in the bathrooms and dining area.

Speed of Service

Customers frequently complained about slow service, especially in the drive-thru, with long wait times reported.

Positive Experiences

Despite the negative feedback, some customers praised friendly staff and good coffee, indicating that experiences can vary.
  • MO
    Michael Oleksak
    Jan 2, 2026
    5.0
    We chose to go through the drive-thru so it's a difficult to comment on the atmosphere. But the parking lot was dimly lit, and kind of gloomy. We arrived around 7:00 p.m. and they closed at 8:00 p.m. so they did not have all the donuts we wanted but they had a decent enough selection that we were able to substitute
  • NP
    Namrata Patel
    Dec 20, 2025
    1.0
    As soon as we entered the door the lady serving behind the counter- named Christian is on a personal call shouting profanities while completely oblivious to customers waiting to order. We are a family with small kids . She puts her phone fight on hold , takes our order as if she was doing us a favor and started. We wanted to order Croissant and cheese . She wanted to charge us for grilled cheese which didnt make sense at all. When we questioned Another coworker comes in and charges us a croissant and adds cheese roughly 3.75 and saves us while she was abt to charge us 5.00. Then she continues her fight with profanities again and had to come back and ask me my order again. I mean seriously, it’s holiday season and I pray her mess gets sorted but this visit was so unprofessional , so much negativity , plus she was really unpleasant and rude. This experience was horrible and I will be calling the corporate.
  • TT
    T. T.
    Dec 20, 2025
    5.0
    Always a pleasure to visit this location! Staff is friendly prices are decent and choices are ample!
  • JG
    Jessica G
    Dec 7, 2025
    2.0
    Overall impression? My first and last visit to Dunkin. I thought America ran on Dunkin? I pre-ordered 6 donuts, one peppermint mocha and one strawberry lemonade via the app. When I arrived at the drive through, I was greeted with a cheerful recording greeting me and asking me if I wanted to try whatever upsell they were selling that day. Then the deep bored voice of what must have been a troll from under the counter came on and sighed "pull around." I was then given a box of 6 of whatever donuts they decided I deserved vs the ones I pre-ordered, both drinks and sent me on my way. The donuts themselves? Stale and dry. The peppermint mocha tasted like gas station coffee with a splash of milk. No peppermint to be found, and no whipped cream as promised in the app. No way did they pull shots and steam milk for it. That's $30 hard earned dollars I'll never get back. Hopefully the tree I watered with the gas station mocha doesn't die.
  • AR
    Alexandra Roswell
    Nov 29, 2025
    1.0
    Who ever the young girl is with long dark hair, she needs to be fired. I asked her if my drink was made correctly, because I only usually ask for a medium cold brew with one cream and one French vanilla and the coffee she handed me was super light so I just wanted to confirm and all she said was “I swear to God all people do in America is complain” I will be back to speak to a manager.

Frequently Asked Questions About Dunkin'

What are the regular opening hours for Dunkin' in Salisbury, NC?

Dunkin' in Salisbury is open daily from 6:00 AM to 8:00 PM.

Does the Salisbury Dunkin' offer delivery and pickup services?

Yes, they provide both delivery and curbside pickup services.