Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Hours
Reviews
3.9
445 reviews
5 stars
222
4 stars
89
3 stars
45
2 stars
26
1 star
63
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported poor service, including rude staff and long wait times, particularly in the drive-thru and dining area.
Food Quality
While some customers enjoyed the food, many noted inconsistencies in temperature and portion sizes, particularly with ice cream and burgers.
Staff Attitude
Several reviews highlighted unprofessional behavior from staff, including disrespectful interactions and lack of attentiveness to customers.
Cleanliness
The cleanliness of the dining area received mixed reviews, with some customers noting it was well-maintained while others reported unsanitary conditions.
Overall Experience
Overall, customers expressed frustration with their experiences, citing a combination of slow service, incorrect orders, and unhelpful staff.
- CHClaudette HarrisNov 16, 20253.0We drove for many miles to go to this Dairy Queen. The place was spotless, very clean. The person waiting on us spoke softly and held a set of keys the entire time she took our order. The order was wrong and we joked about it, assuring her it would be 'okay'. When my best friend asked for onion rings instead of fries because she was getting the combo when she only wanted the sandwich, the woman rolled her eyes and said 'Let me get my manager.' The manager did indeed take care of the order by issuing a refund and taking the correct order. It was 10:00 pm not closing time of 11:00 but we did not feel welcome. Not the best experience.
- N4Novalee 45Nov 9, 20251.0Makes absolutely no sense to have 1 worker on a Sunday and they can only do but so much. Only fulfilling 1 order at a time so in drive through 20mins per order is ridiculous. Where is the district manager or somebody because this ridiculous.
- ABAmanda BattenNov 3, 20255.0My son and I stopped here this afternoon. Jackie waited on us and also made our order. She was very sweet, very attentive, and very helpful. She bantered with my son and I, and she also made our blizzard and brownie cupfection. Our ice cream treats were delicious. When we left she was taking out trash outside. I could tell that she was a very hard worker and deserves to be recognized. Thank you Jackie for making our trip enjoyable today!
- CWCarol WilsonOct 14, 20255.0FOOD WAS HOT AND DELICIOUS 😋
- SZS ZAug 8, 20251.0Thr blizzards are under filled and don't have much of the mix ins, compared to other DQ 's.
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the regular opening hours of Dairy Queen Grill & Chill in Rocky Mount, NC?
Dairy Queen Grill & Chill in Rocky Mount, NC is open daily from 10:30 AM to 11:00 PM.
Is Dairy Queen Grill & Chill closed on any holidays?
Yes, Dairy Queen Grill & Chill will be closed on November 27, 2025; December 25, 2025; and April 20, 2027.
What types of food and treats does Dairy Queen Grill & Chill offer?
They specialize in soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Baskets, Grillburgers®, and ice cream cakes from DQCakes.com.
Does Dairy Queen Grill & Chill provide facilities for families and children?
Yes, the location is family-friendly with booster seats, high chairs, and welcomes children.
Are there drive-thru and outdoor seating options available at this Dairy Queen?
Yes, Dairy Queen Grill & Chill offers both drive-thru service and outdoor seating.
Can customers use mobile ordering or find deals through an app for this Dairy Queen?
Yes, customers can download the Dairy Queen app for exclusive deals and use mobile ordering and rewards.
Does this Dairy Queen provide amenities like free Wi-Fi and restrooms?
Yes, the restaurant offers free Wi-Fi and has restroom facilities available.
How can I place an order online for pickup at Dairy Queen Grill & Chill in Rocky Mount?
You can place a pickup order online at https://www.dairyqueen.com/en-us/order/pickup/n/45270/.
What nearby places are close to Dairy Queen Grill & Chill that customers might visit?
Nearby places include ALDI USA supermarket, 7-Eleven convenience store and gas station, and Raise the Roost restaurant, which customers can visit before or after enjoying Dairy Queen.
Is there a nearby bank or ATM close to Dairy Queen Grill & Chill for customer convenience?
Yes, customers can find United Bank, First South Bank, PNC, and the LibertyX Bitcoin ATM close by for banking and ATM needs.
What entertainment and shopping options are available near Dairy Queen Grill & Chill in Rocky Mount?
Nearby shopping and entertainment options include Toys "R" US toy store, Books-A-Million bookstore, Garry's Skin Grafix Tattoo studio, and Dunham's Sports outdoor gear store.