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Dairy Queen Grill & Chill

3.8
(447 reviews)

Business Details

1321 Benvenue Rd, Rocky Mount, NC
27804-1804, United States
(252) 205-8261
https://www.dairyqueen.com/

About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable
  • Welcomes familiesAvailable

Location

Dairy Queen Grill & Chill
1321 Benvenue Rd, Rocky Mount, NC
27804-1804, United States

Hours

Reviews

3.8
447 reviews
5 stars
222
4 stars
89
3 stars
46
2 stars
26
1 star
64

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor service, with staff being rude, unhelpful, or dismissive during their visits.

Cleanliness

The location was noted for being clean, with some customers appreciating the cleanliness of the dining area.

Food Quality

While some customers enjoyed the food, others complained about incorrect orders, lukewarm items, and underfilled ice cream treats.

Service Speed

Numerous reviews highlighted slow service, with long wait times reported both in the drive-thru and inside the restaurant.
  • DL
    Dezzy Lou
    Feb 17, 2026
    1.0
    We came to get an ice cream at 8:00 pm on a Tuesday. the doors were locked. We went to the drive thru, it took several minutes for anyone to respond. When we went to order, the person taking our order was annoyed we were there and very short with us. I seriously doubt we’ll be coming back. This isn’t the first time we’ve come to this location and have felt very unwelcome and like we are annoying the workers for having to work. There is never any customer service going on. No, “Hi, welcome to DQ” no “thanks for stopping bye” nothing. These businesses need to understand that customer service is crucial in a customer service job. It sucks wanting to have a fun treat and spending hard earned money on frivolous things can’t be enjoyed because the workers are so ornery and uninviting.
  • JK
    Jay Kem
    Dec 3, 2025
    3.0
    Came early noon, wasn't bad..
  • CH
    Claudette Harris
    Nov 16, 2025
    3.0
    We drove for many miles to go to this Dairy Queen. The place was spotless, very clean. The person waiting on us spoke softly and held a set of keys the entire time she took our order. The order was wrong and we joked about it, assuring her it would be 'okay'. When my best friend asked for onion rings instead of fries because she was getting the combo when she only wanted the sandwich, the woman rolled her eyes and said 'Let me get my manager.' The manager did indeed take care of the order by issuing a refund and taking the correct order. It was 10:00 pm not closing time of 11:00 but we did not feel welcome. Not the best experience.
  • N4
    Novalee 45
    Nov 9, 2025
    1.0
    Makes absolutely no sense to have 1 worker on a Sunday and they can only do but so much. Only fulfilling 1 order at a time so in drive through 20mins per order is ridiculous. Where is the district manager or somebody because this ridiculous.
  • AB
    Amanda Batten
    Nov 3, 2025
    5.0
    My son and I stopped here this afternoon. Jackie waited on us and also made our order. She was very sweet, very attentive, and very helpful. She bantered with my son and I, and she also made our blizzard and brownie cupfection. Our ice cream treats were delicious. When we left she was taking out trash outside. I could tell that she was a very hard worker and deserves to be recognized. Thank you Jackie for making our trip enjoyable today!

Brand Certified Facts from Dairy Queen Grill & Chill

Dairy Queen Grill & Chill partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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