Buffalo Wild Wings

Reviews

• JM

  Johnna Mcclive

  1 day ago
  1.0
  Don't recommend going as a large party. We called ahead letting them know we were a larger party on the way. Didn't matter. Restaurant was practically empty, now I know why. Service sucks. We waited over 1 hour for drinks and 2.5 hours for food, some people at our table didn't even get their food. We ended up getting our own drinks. The server was having some sort of mental breakdown. No one was helping her. I spoke to the manager. I was nice, asked why were other servers not helping her and working together as a team to get the table served? There was only one other table in the restaurant.... Some other servers jumped in to help in the end. Melvin brought us free desert and we got a discount.
• AB

  Amber Belcher

  3 days ago
  1.0
  A group of 12 teenage girls and their parents visited the Rocky Mount, NC location on Saturday, February 26, 2026, around 1:30 p.m. after a volleyball tournament. We called ahead twice to notify the restaurant of our large group and even spoke directly with the manager. Despite this, and with only about 10 people in the restaurant, we waited nearly 20 minutes to be seated. About 15 minutes after being seated, our server (Makayla) came to take our drink order. Everyone ordered either water or Dr Pepper. After 30 minutes, we still had not received a single drink—not even water. When the server returned to take our food order, she showed visible frustration when we informed her the checks would be separate. At that point, one of the mothers went to the bar to request a pitcher of water and cups so the girls would at least have something to drink. This had to be done four separate times before everyone finally had water. Neither the server nor the manager brought drinks to our table or offered any apology for the delay. We then began getting our own sodas, only to discover that most of the soda options were either out or the dispenser was not working. Once the server noticed we already had water, she began putting ice into cups, appeared irritated, and walked away. A mother in our group who works in the food service industry asked the manager if the team could work together to improve service. The manager responded, “We got it,” yet nothing changed. We later noticed that our drinks had been sitting at the bar the entire time, never delivered to our table. The manager never stepped in to assist or address the situation. Eventually, a cashier named Melvin intervened. He sincerely apologized and explained that the server was overwhelmed. He kindly offered chocolate cake and cheesecake while we waited for our food, which was appreciated. After nearly an hour, some of our food finally began to arrive—but we had no utensils. Even though we had previously asked for them while getting our own drinks, we were again told, “We got it.” When our original server saw that we already had utensils, she once again displayed an attitude. Every interaction with this server felt unpleasant, as though we were inconveniencing her. She moved with no sense of urgency and never once apologized. She did ask if anyone was missing food; five of us were. At that point we simply asked for it to be removed from the check or to get it to go. The food itself was mediocre at best. When I asked to speak with the manager before leaving, she appeared indifferent and said she would apply a discount. However, when the checks arrived, they were incorrect and no discount had been applied, requiring her to redo them. Once again, no apology was offered—only Melvin showed any accountability or concern. This was, without question, the worst restaurant experience I have ever had. The lack of customer service, professionalism, teamwork, and basic table service was astonishing. After reading other reviews, it’s clear this is a recurring issue. There are serious inefficiencies throughout this restaurant, from management to servers, and meaningful corrective action is clearly needed. Do better.
• CC

  Cameron Coats

  5 days ago
  3.0
  Food was good in terms of taste, but I paid 7.49 for a regular order of onion rings and received precisely 8 onion rings. That’s despicable. Floors inside the restaurant looked like they hadn’t been swept in a few hours. Also, I had ordered for pickup, me and 4 others were waiting on our orders and was told they would be ready shortly. The hostess came out with all bags at the same time, that’s a red flag for anyone who has ever worked in the food industry.
• MM

  M

  6 days ago
  1.0
  Warning: Avoid this Rocky Mount location. The wait staff are not customer friendly and have a bad attitude. You will wait several minutes to receive your order and the food will not be hot. Avoid this location if you’re reading this!
• LS

  Lucia Suarez

  Feb 22, 2026
  1.0
  Went three times to this restaurant and each time the service gets worse than the last. On this final time, the waitress, Briana, was so rude before she even came to the table. She didn’t even say hi when we went to the table. We had a bigger table than our other times, but she was really rude and exasperated when she was taking our order. We all left due to when I took an alcoholic drink from my husband, mind you I am over 35, she took it with no apology, just straight took it away. Then when I decided to cancel my order, she asked the others if they’re going to cancel their order really rudely and so we all left. Worst experience ever.

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