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Bojangles

3.3
(162 reviews)

Business Details

216 W Main St, Rockwell, NC
28138, United States
(980) 456-1716

About

RestaurantFast Food RestaurantChicken RestaurantBreakfast RestaurantSouthern RestaurantTake Out RestaurantSandwich RestaurantAmerican RestaurantFamily Style RestaurantBojangles' Restaurants
Since 1977, Bojangles has been serving boldly seasoned chicken, scratch-made biscuits, Legendary Iced Tea® and all the classic Southern fixin’s for breakfast, lunch and dinner. All your favorites are only a tap away with the Bojangles app, whether you’re craving chicken tenders, a chicken biscuit or a family meal with a whole lot of everything for everyone.

Location

Bojangles
216 W Main St, Rockwell, NC
28138, United States

Hours

Reviews

3.3
162 reviews
5 stars
68
4 stars
19
3 stars
17
2 stars
9
1 star
49

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect or incomplete orders, leading to frustration and disappointment.

Food Quality

Feedback on food quality was mixed; while some praised the freshness and taste, others complained about undercooked or stale items.

Service Speed

Numerous reviews highlighted slow service, with long wait times for food and poor management of orders.

Cleanliness

Several customers noted cleanliness issues, including dirty tables and unsanitary conditions in the restroom.

Staff Attitude

Customer service experiences varied, with some praising friendly staff while others reported rude or inattentive behavior.
  • PH
    Payton Huggins
    Feb 19, 2026
    1.0
    this one is probably the worst to go to you can never get fresh food and it’s disappointing even after asking staff and they replaced it and practically gave me food that looked just as bad
  • LM
    leah meacham
    Feb 18, 2026
    1.0
    Every time I come through it is a awful experience I can never get fresh food and I’ve made multiple complaints to staff but they seem like they don’t care
  • DB
    Deana Beaver
    Jan 29, 2026
    1.0
    After answering 20 questions from the automated order taker I get my supremes combo and get home. Chicken is half cooked, fries are a soggy grease soaked half cooked pile of mushiness, no biscuit and my drink is only half full. Very disappointed.
  • BB
    Beth
    Jan 5, 2026
    1.0
    My husband just went through the drive-thru and ordered 5 biscuits. One biscuit had several strands of black hair in it, and another had small pieces of what I'm assuming is plastic in it. Ive been to many Bojangles' throughout SC and NC, and this is by far the worst one I’ve ever been to. The last time I was here, I was told to pull up and wait, waited over 20 minutes outside, finally went inside, and the food still wasn’t ready. This location has some serious cleanliness and service issues. Do yourself a favor and go to literally any other Bojangles. Absolutely disgusting!
  • LS
    lexie smith
    Dec 18, 2025
    1.0
    waited 15 mins for my meal. After being told to pull up and sitting there for 10 mins while multiple cars got their food behind me, i finally decided to walk in and they hadn’t even started on my food. No apologies from them. Just handed me my food and walked away. Learn customer service!

Brand Certified Facts from Bojangles

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Certified February 22, 2026Yext Knowledge Graph
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