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Arby's

3.8
(511 reviews)

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
293 Premier Blvd, Roanoke Rapids, NC
27870, United States

Hours

Reviews

3.8
511 reviews
5 stars
218
4 stars
128
3 stars
73
2 stars
30
1 star
62

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including long wait times, rude staff, and incorrect orders.

Food Quality

Several reviews mentioned issues with food quality, including cold or stale items and incorrect orders.

Cleanliness

Customers frequently noted that the restaurant was dirty, with specific complaints about the bathrooms and dining area.

Staffing Problems

Many reviews indicated that the location was understaffed, leading to delays and poor service.

Positive Experiences

Despite the negative feedback, some customers praised specific employees for their excellent service and highlighted good food quality on occasion.
  • PS
    Papa Sweet
    6 days ago
    1.0
    Came up to the drive through at 10:50pm and it said they were closed but the store says 11:00pm online. If you’re gonna close 10 minutes early just change your hours to say that.
  • IG
    Igor Gavrilov
    Feb 20, 2026
    5.0
    Perfect food and customer service
  • ZR
    Zachary Rec
    Jan 30, 2026
    1.0
    Waited more than 3 minutes at the counter to be acknowledged. Had employees look directly at me, then continue their conversation and stare at the sandwich slide. Manager was dealing with a drive through guest, there's two other employees that can at least say hi, it will be a minute. Mozzarella sticks were dropped fresh, but that also meant I had to wait an extra 5 minutes, manager was running the fryer too. Thank God it's not my local Arby's, I don't have to worry about avoiding this place.
  • AD
    Akkia Dailey
    Jan 29, 2026
    5.0
    Definitely has some awesome new workers with compassion, patience, and most importantly good customer service! There is a short light skin sweet girl that’s been working drive thru every time I visit she has long black box braids , I must say for her to be new she is doing so well , my opinion . Keep reaching for the stars Miss
  • DC
    Dee Cee
    Jan 25, 2026
    3.0
    It’s messed up y’all got them in there working on an icy day like this. Shameful, y’all wrong as hell🙂‍↔️

Brand Certified Facts from Arby's

Arby's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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