Business Details
About
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.2
196 reviews
5 stars
85
4 stars
16
3 stars
19
2 stars
12
1 star
64
What are people saying?
AI-generated from recent customer reviews
Service Quality
Many customers reported poor service, including rudeness from staff and long wait times.
Food Quality
Numerous reviews mentioned cold, overcooked, or incorrect food orders, leading to dissatisfaction.
Cleanliness
Some customers noted that the restaurant was clean, while others reported issues with food safety and hygiene.
Management Issues
Several reviews highlighted problems with management, including unprofessional behavior and lack of customer service skills.
Inconsistent Experience
The overall experience varied significantly, with some customers praising the food and service while others had negative encounters.
- IAImani AJan 4, 20263.0I placed a mobile order at 9pm 1/4/26 and I received cold chicken tenders, my french fry’s were barely warm.
- AGAngela GarlinghouseJan 4, 20262.0The dining area is filthy,, tables and floors
- ABAJ BakerDec 29, 20255.0I'm only giving 5 stars because I love Wendy's and they have the best prices and deals and I eat it all the time. However this review is for the management team. Please do something about your cold breakfast. I came through this morning and ordered a bacon egg and cheese croissant combo with American cheese instead of Swiss. The bun was not toasted and cold. I honestly think the bacon was left over from yesterday in the fatty grease on it was white because it was so cold. I substituted American cheese for Swiss and my American cheese was not melted at all. The only thing that was lukewarm was the egg. I ended up taking two bites and spitting the sandwich out of my mouth, again probably cuz bacon is not chewable and it's from yesterday. My fries were very cold flimsy and undercooked. Come on Wendy get it together. You're better than this!
- BRbryan r.Dec 2, 20254.0Too slow and they are going to make you pull forward so they can pad their numbers and make it look like they do a good job when they suck .
- CMCarrie MOct 30, 20251.0Oct 30 2025 @940am Food Sausage cheese biscuit was overcooked/dry/burnt hard edges/cold Biscuit was hard like yesterday's batch and cold. Smooshed so that it was as if done maliciously. Service: unwelcoming. Was this a race issue? Its almost like the kinston wendys (HORRIBLE) People want a paycheck but not work or do the bare minimum. First and last time here And I wont call.
Frequently Asked Questions About Wendy's
Is 7471 Richlands Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the opening hours for drive-thru service at Wendy's in Richlands?
The drive-thru is open daily from 6:30 AM to 2:00 AM.
Does Wendy's Richlands location serve breakfast?
Yes, breakfast is served with options such as combos, croissants, biscuits, classic sandwiches, coffee, and sides available via online order or app.
Is Wendy’s delivery service available near the Richlands location?
Delivery is available where offered; customers can confirm by entering their delivery address on the Wendy's app or website order.wendys.com.
What payment methods does Wendy's in Richlands accept?
They accept American Express, Cash, Discover, MasterCard, and Visa.
How can I contact the Wendy’s location on 7471 Richlands Highway?
You can call them directly at (910) 750-6952 or reach Customer Care via live chat or phone at 888-624-8140.
Where can I find menu and nutrition information for Wendy’s Richlands?
Menu prices, nutrition, and allergen info are available on order.wendys.com or via the mobile app for the selected location.
Are there other fast food options near Wendy’s on Richlands Highway?
Yes, nearby options include Arby’s, Hwy 55 Burgers Shakes & Fries, Domino’s Pizza, Subway, Waffle House, Starbucks, and Dunkin'.
What other services and stores are located near Wendy’s in Richlands?
Nearby are Tractor Supply Co., UPS Authorized Shipping Outlet, Mail N More printing and notary services, Richlands Cleaners & Laundromat, and Navy Federal Credit Union.
Are there health and beauty services near Wendy’s in Richlands?
Yes, nearby you can find Family Dentistry, Morgan Family Dentistry, Richlands Chiropractic Center, Southern Salt Hair Company, Hair by Anna beauty salon, and Forever Balanced Massage.
Does the Wendy’s in Richlands have drive-thru and dine-in options?
Yes, this location offers dine-in, drive-thru, takeout, and delivery services where available.