Taco Bell

Reviews

• TH

  TORRIE HATCH

  1 day ago
  3.0
  Staff is friendly. Not enough staff to keep up.
• GH

  Gene Harrell

  Jan 1, 2026
  4.0
  Waited for service. Food was as ordered, no mistakes. Usually a wait at this location.
• KD

  Ken Dee

  Dec 16, 2025
  1.0
  I am writing to report several issues I experienced at your drive-thru today. 126 Ervingtown Rd. Richlands, NC location. First, I understand that unexpected situations can happen. There was a broken-down car in the drive-thru, which caused a delay. I was patient and had no issue waiting while the situation was handled. Second, I mistakenly thought that, like Dunkin’ Donuts, customers who order and pay online could proceed directly to the cashier without stopping at the intercom. After being told that I needed to return to the intercom, I exited and re-entered the drive-thru line, which placed me behind three cars. This was inconvenient but understandable, as I was picking up food for my daughter and a hot drink for myself while rushing to my other daughter’s concert, which started at 6:00 PM. I ordered a Supreme Deluxe and a Hot Cinnabon Delight. When I received my order, I took a sip of the Cinnabon Delight, and it was completely cold—not even warm. I informed the employee, but she responded that it only felt cold from the outside of the cup but was hot inside. I explained that it was actually cold, as I had already taken a sip (and some even spilled on my jacket), and asked her to check the temperature herself. I could see she was irritated. She then called another employee or manager, and after speaking with them, she asked me to pull over and park, even though there were no cars behind me. At that point, my frustration began, but I complied. As I was parking, I realized we were running late for the concert. My daughter’s concert was more important than my hot drink, so I had to leave without receiving it. While driving away, my daughter informed me that her chalupa was also cold, including the meat. She ate the rest of her meal but could not eat the chalupa because the cold meat and the shell were soggy. For reference, I arrived at the drive-thru around 5:50 PM, waited for the broken-down car to be moved, re-entered the line, received cold food and a cold drink, was asked to park and wait again, and finally left the drive-thru around 6:15 PM without my drink. This experience was frustrating, especially considering the time constraints and the fact that the food and drink were not served correct. I hope this feedback helps improve both service and food quality for future customers.
• MH

  Megan Henderson

  Dec 8, 2025
  5.0
  Im not sure ive ever had a bad experience at Taco Bell. ...If anything maybe a taco didn't get put in the bag 1 time...& they made up for it with a taco & several coupons that I could use on future visits. Great Food, Friendly People, Satisfied Customer ⭐️⭐️⭐️⭐️⭐️
• VJ

  Viki Jenkins

  Nov 29, 2025
  5.0
  Customer service at most places has decreased. We received our order and it was correct. The Taco Bell employee did not greet us, simply opened the window and told us our total. We said, "hi, are you?" She gave us our card and receipt and said, "I'll be back with your order." She was not rude at all. She just wasn't personable.

Frequently Asked Questions About Taco Bell