Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery ServicePizza Hut
Find your nearby Pizza Hut® at 9003 Richlands Hwy. in Richlands, NC. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.
Multiple customers reported problems with delivery, including late arrivals, cold food, and drivers not following delivery instructions.
Food Quality
Several reviews mentioned inconsistent food quality, with complaints about cold pizzas, incorrect orders, and poor preparation.
Customer Service
There were numerous complaints about rude or unhelpful staff, particularly from management, leading to a negative customer experience.
Positive Experiences
Despite the negative feedback, some customers praised the food quality, friendly staff, and quick service during dine-in and pickup.
LL
LaJerria Love
Jan 23, 2026
1.0
I am officially done ordering from here. I have a long history of why. I will start with this story first, this was like the 4th time I get the same driver that’s an older woman call my phone and claim she can’t find my address.
It’s not a new address it has literally been here since the 2000s when it was built. She claims Google Maps doesn’t help her. I have never had anyone ever tell me they have a hard time finding my address. Nobody, not even my 60 plus year old mom when we first moved here she put it in Google Maps and found it quick.
It gets worse or should I say weirder. For a while when I would place an order under my name this stuff went on between 2024-2025. I would put please do not knock leave at the door. I always tip when I place my order online as well a few male drivers at the time would ignore my instructions leave at door and knock and not only that but blow up my phone calling and texting me, their at the door, and would linger and wait trying to get me to come to the door I never did.
It was so bad at one point I called the store and told them can you please have your driver leave my front porch I’ll grab the order when his gone. My boyfriend never had these weird encounters he would place an order use his name they leave it at the door no problems. I place an order when his at work and I’m home alone with our child same creepy stuff again lingering at the door calling my phone waiting to leave.
There was one occasion the driver on my ring camera footage sat in his car from the road and slowly left I cracked open the door to grab the food and I saw him stop again so I shut the door back. I stopped ordering from them for a while because of these weird situations but tonight was the last straw.
Never had issues with Dominos. So I’ll stick with them. They’re more pricy but at this point I don’t care I have NEVER had these issues with Dominos. I don’t recommend ordering from here. Between the weirdos who for some reason wouldn’t leave my door and this woman claiming she can’t find my apartment after repeatedly contacting me everytime she delivers I’ve had enough.
SP
Scott Preuett
Nov 8, 2025
1.0
Don't think this is how a pizza is supposed to be delivered. They delivered anyway and didn't care when I called complain
JM
John Manners
Oct 31, 2025
1.0
I ordered a small hand tossed cheese pizza with an order of 6 wings, crispy. It cost almost $30, they showed up an hour late so food was ice cold, wings were mush, and the pizza looked like a piece of cardboard with cheese on it. It was so thin I couldn't even pick it up had to roll it up like a burrito. Worst $30 I've ever spent on food in my life. I will NEVER order from here again
JD
James Dever
Aug 27, 2024
5.0
I ordered for pickup. The order was what I asked for, when I wanted it. Your food is v
Great, and the staff is very helpful aaaand courteous