Dunkin'

3.2
373 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Richlands, NC for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
8133 Richlands Hwy, Richlands, NC
28574, United States

Hours

Reviews

3.2
373 reviews
5 stars
164
4 stars
38
3 stars
18
2 stars
28
1 star
125

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with service quality are mixed, with some praising friendly staff while others report rudeness and inefficiency.

Wait Times

Many customers express frustration over consistently long wait times, particularly in the drive-thru and mobile order lines.

Product Availability

Frequent complaints about being out of stock on popular items, including donuts and specific drink ingredients.

Food Quality

Inconsistent food quality reported, with some items described as stale or poorly prepared.

Staff Friendliness

While some customers highlight friendly and helpful staff, others report unfriendly interactions and a lack of customer service.
  • LA
    Lisa Allison
    Nov 17, 2025
    3.0
    The young man at the window was awesome. Helpful and polite. The manager could be more helpful when someone asks for change to tip the baristas.
  • AA
    Alan
    Nov 17, 2025
    5.0
    Love me some Dunkin coffee!
  • NL
    Nicole Luvbug22
    Nov 13, 2025
    5.0
    Quick workers and Def made my coffee just right! Wish I paid attention I wanted it iced but that's my fault it tastes so good hot as well! I got the pepmocha siglat. Ugh so amazing 😅 also a great prego craving y'all fulfilled that one for me🩷 love everything about my order, the nice workers and the quick service! Keep up the good work y'all🩷
  • AB
    asia bolton
    Nov 7, 2025
    2.0
    I go to this Dunkin on a regular- as in 5-7 days a week. It’s typically everyday unless I do not have time. With that being said, there are many inconsistencies. I do not typically mind this because as the issues arise I either call for a remake (the days I’m running behind) or ask for a remake while in line. I understand there being inconsistencies when I am there that frequently- as someone who has worked in food service I understand when you get slammed with orders sometimes products lose their quality. This is why I kindly ask for a remake- no need to be snappy about it! With that being said, today I had an issue with my coffee (it was a large cookie butter iced coffee with oatmilk). When I ordered it two days prior (exact same coffee, made the exact same) it was delicious! No complaints whatsoever. Today though, it tasted like burnt water with no flavor. It’s leaving a bitter film on my tongue!! I can’t even drink it unfortunately. 😕 I called and explained the issue, and asked if I could come by tomorrow to have it remade- as I did not have time to come back today before work (I would’ve come back today had the line not been wrapped around the building). The lady I spoke to denied remaking it for me, and said she would contact her manager as “I hear complaints from you one to two times a week.” I would understand this being an issue if I only came by this location a few times a week and filed complaints each time, but I am here everyday!! I truly do not understand why there is such a wide range of quality, as typically I rotate between two or three different coffees every time I visit. I believe that if I am paying as much as I am each day, I should be able to expect consistency on the products I am ordering/paying for. It should not taste like burnt flavorless coffee one day, And perfect the next!! I have also had consistent issues with the food I’ve ordered, But not as much as the coffee. It really depends on who’s working that day on how your food/drink is going to come out. It’s either going to be great or disgusting- No in between. Unfortunately I will NOT be returning to this location again, and significantly cutting back on my visits to Dunkin in general. It really sucks because this is the closest location to me, and was a regular part of me and my pups day. Two stars because on average the staff is kind, understanding, and willing to fix their mistakes. Would offer a higher rating if there was more consistency with products. If this didn’t happen today I would continue to give my business/time to this location, But with the conversation I experienced today, And the never-ending inconsistencies in product unfortunately I cannot return.
  • TH
    Tyler Hazen
    Oct 24, 2025
    1.0
    Claimed munkins were out of stock watched them sell someone else some, Refused to make more because I ordered the 50 bucket.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Richlands, NC?

Dunkin' in Richlands, NC is open Monday to Friday from 5:00 AM to 9:00 PM, and on Saturdays and Sundays from 7:00 AM to 8:00 PM.

Does Dunkin' in Richlands offer delivery and pickup services?

Yes, Dunkin' offers both delivery and curbside pickup services at the Richlands, NC location.