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Wendy's

3.7
(760 reviews)

Business Details

(704) 985-6302

About

Fast Food RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
301 West Church Street, Richfield, NC
28137, United States

Hours

Reviews

3.7
760 reviews
5 stars
316
4 stars
181
3 stars
115
2 stars
44
1 star
104

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported issues with cold or poorly prepared food, including old hamburgers and incorrect orders.

Customer Service

Service quality varied significantly, with some staff being friendly and helpful, while others were rude and unprofessional.

Cleanliness

Multiple reviews highlighted unsanitary conditions in the restaurant, including dirty tables and restrooms.

Operational Issues

Customers frequently experienced long wait times, incorrect orders, and issues with menu availability.
  • ML
    M L
    4 days ago
    1.0
    90 sanitation score is a major turn-off. Will not be purchasing food from this restaurant.
  • NN
    NB
    4 days ago
    1.0
    The manager was awful. Apparently the young man was new or very inexperienced, she would get very ugly with him. He was the only one taking orders as he didn't know what to do. A group in front of me had a $60 order, you know how I know how much the order was? She kept saying it. Don't take anymore orders until we are done with this $60 order. I told you not to take anymore orders until we finish this $60 order. He had to keep calling her over and we both got really frustrated. The food was great though...except I didn't spend $60.
  • FF
    Frank
    Jan 22, 2026
    3.0
    This place is like the wafflehouse of the wendys world i saw the cashier fight a drunken homeless man in the foyer the cook was nodding bad but the service was top tier and food was fire the tussle landed on around the corner which ruined the dinner and a show aspect of the whole experience thats why i only gave 3 stars. Will be coming back hopefully the show isnt cut short by richfield division next go round.
  • SK
    Steve Kiger
    Jan 12, 2026
    4.0
    The restaurant was clean and the food was great. The only issue was the frosty machine was down.
  • KK
    Kay Kay
    Jan 2, 2026
    1.0
    Can't even get simple items, specifically FROSTYS, that are ON THEIR MENU right. Like they don't know what they're supposed to be able to serve, what the names are and 'oh I don't know if we have that'. Checked online, yep, it's there and says it's available for this location but god forbid they actually know how to make the frostys on their menu. And don't order the Baconator fries, because it's the same kind of train wreck. They need to actually train their staff properly. Everyone was nice, yes, but I won't be back and won't recommend anyone go for the foreseeable future.

Frequently Asked Questions About Wendy's

Is Richfield Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the operating hours for Wendy's drive-thru in Richfield, NC?

The drive-thru at Wendy's in Richfield is open every day from 10:00 AM to 2:00 AM.

Brand Certified Facts from Wendy's

Wendy's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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