After purchasing the chicken, I opened it at home and immediately noticed a terrible odor, indicating the product had spoiled. Because the smell was so strong and the chicken was clearly unusable, I disposed of it right away. I then returned to the store with my receipt to request a refund.
When I explained the situation to the manager, including that the chicken had already been thrown away due to the smell and condition, I was told I could not receive a refund unless I brought the product back to the store. This was frustrating, especially since the product was clearly unsafe to use and had already been discarded for that reason.
As requested, I went back home, retrieved the spoiled chicken from the garbage, bagged it, and returned to the store a second time. What made this even more frustrating is that when I returned, the manager did not scan or inspect anything from the bag and simply processed the refund using my receipt alone. This confirmed that bringing the spoiled product back was unnecessary.
The refund amount was only approximately $15, and I had every intention of using that refund to purchase replacement chicken from your store. Instead, after this experience, I chose to take my business elsewhere and purchased replacement chicken from Harris Teeter.
I hope you will review this policy and provide better guidance to store management when handling situations involving spoiled or unsafe food products.
SM
Seth McElhaney
Apr 20, 2026
5.0
First time I've ever been to a Food Lion as there are none where I live. Store was clean and well stocked and the employees friendly.
RG
Randy Garcia
Mar 12, 2026
4.0
Very good, prices are fair and the service is fast.
RB
Randy B
Feb 18, 2026
5.0
Joe, john and Maddy are all so wonderful. They are warm and inviting and make for a pleasant shopping experience
What are the operating hours of Food Lion at Pinecrest Pointe?
Food Lion at Pinecrest Pointe is open daily from 7:00 AM to 11:00 PM.
Where is Food Lion at Pinecrest Pointe located?
The store is located at 9101 Leesville Rd, Ste 107, Raleigh, NC 27613-7546, inside the Pinecrest Pointe shopping area.
Does Food Lion at this location offer online ordering?
Yes, you can place orders online through their website at https://foodlion.com/home.
What payment methods are accepted at Food Lion in Pinecrest Pointe?
They accept debit cards, mobile NFC payments, and paychecks. Cash is not required.
Is Food Lion accessible for individuals with disabilities?
Yes, the store has wheelchair accessible entrances and parking, and offers public restrooms.
Does Food Lion sell organic and prepared food items?
Yes, Food Lion sells organic products and also offers prepared food items.
What types of stores and services are near Food Lion at Pinecrest Pointe?
Nearby, you can find financial services like Edward Jones, educational centers such as Kumon, and restaurants including Handy Kitchen Chinese Restaurant and Mega Pizza & Catering.
Are there any fitness centers near Food Lion for post-shopping workouts?
Yes, Fitness 19, Fit4Life, and Fit4Life Health Clubs gyms are located nearby for your fitness needs after shopping.
What dining options are available around Food Lion in Pinecrest Pointe?
There are several nearby dining options such as Marco's Pizza, Little Caesars Pizza, Subway, Pita Bowl, and Sunset Slush North Raleigh for desserts.
Can customers access financial and banking services near Food Lion?
Yes, nearby services include Edward Jones financial advisors, H&R Block accountants, Western Union money transfer, and Bank of America ATMs.
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