Brand Certified
Pizza Hut
3.2(724 reviews)
Certified by Pizza Hut • Mar 01, 2026
Business Details
3691 New Bern Ave, Raleigh, NC
27610, United States
Certified by Pizza Hut • Mar 01, 2026
(919) 900-8096
Certified by Pizza Hut • Mar 01, 2026
https://locations.pizzahut.com/nc/raleigh/3691-new-bern-ave
Certified by Pizza Hut • Mar 01, 2026
About
Certified by Pizza Hut • Mar 01, 2026
Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery ServicePizza Hut
Find your nearby Pizza Hut® at 3691 New Bern Ave in Raleigh, NC. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Certified by Pizza Hut • Mar 01, 2026
Hours
Certified by Pizza Hut • Mar 01, 2026
Reviews
3.2
724 reviews
5 stars
269
4 stars
108
3 stars
55
2 stars
50
1 star
242
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, including rude staff, long wait times, and unresponsive management.
Food Quality
Many customers reported issues with food quality, including incorrect orders, undercooked or burnt pizzas, and overall dissatisfaction with taste.
Cleanliness
Several reviews mentioned unsanitary conditions in the restaurant, including dirty floors and bathrooms.
Order Accuracy
A significant number of customers experienced problems with incorrect orders and delays in service.
Positive Staff Interactions
Despite the negative feedback, some customers praised individual staff members for their friendliness and helpfulness.
- PRPure ReddFeb 11, 20264.0No plates or cutlery to dine in. Literally has a sign no cutlery sign on wall walking in. Basically order and bring your own to eat in. Atleast booths are there to sit on. No trash cans if you do decide to eat in there. Used to be a busy popular location. 1st time back in years
- BWBrandon WilliamsFeb 2, 20261.0Food is good..it's pizza hut.....staff is trash mainly the person in the front with the head wrap. I asked them why they would mark my order as ready and still continue to tell me it'll be right out. "They" had no explanation only "you can cancel that orda tho, I'ma just hand it to someone else"....I wasn't about to argue or make a scene so I left. You're telling me it's fresh and I'm here and you're going to leave it sitting on the counter because you're too stubborn to say "my apologies sir" she looked at me rolled his/her eyes and said u can cancel that order...trash...get him/her outta here. She/has is terrible and ruining dashers experience. I let my customer know before I was forced to cancel the order and they agreed that was ridiculous I've made sure (as a platinum Dasher) to pause all orders from this location on the app
- DLDakota LunsfordJan 14, 20261.0I cannot review the food because i didnt eat, and I give the service a 5 cause the lady was really nice, but this place was mega trash, had to have a bathroom key, FOR A PIZZA HUT????. And you can just feel how grimey it is. Super nasty looking joint. All in all dont go.
- LLLaurynDec 9, 20251.0Horrible customer service.
- KOK. OliverNov 7, 20251.0This is the second time I ordered from the store I caught using (Ubereats) however I did call the store directly to speak with the manager to make sure she checks my food. Make sure it’s fresh. These people gave me style. Pizza crust is so hard you can’t even bite it intentionally I save it so I can take it to Department of health. This place needs to be investigated.
Frequently Asked Questions About Pizza Hut
What are the regular operating hours for Pizza Hut at 3691 New Bern Ave in Raleigh, NC?
Pizza Hut is open from 10:00 AM to 10:00 PM Monday through Thursday and Sunday, and from 10:00 AM to 11:00 PM on Friday and Saturday.
Does Pizza Hut offer delivery service at this location?
Yes, Pizza Hut offers delivery service with hours from 10:00 AM to 10:00 PM Monday through Thursday and Sunday, and until 11:00 PM on Friday and Saturday.
Can I order carryout or curbside pickup from this Pizza Hut location?
Yes, you can order carryout or curbside pickup from Pizza Hut. They provide in-store pickup, curbside pickup, delivery, and no-contact delivery options.
What types of foods are served at Pizza Hut on New Bern Ave?
Pizza Hut serves pizza classics such as Meat Lovers® and Original Stuffed Crust®, along with signature wings, pastas, and desserts.
Which payment methods are accepted at Pizza Hut on New Bern Ave?
Pizza Hut accepts debit cards and does not require cash only; they do not accept checks.
Do the facilities at this Pizza Hut location accommodate wheelchair users?
Yes, this Pizza Hut location has a wheelchair accessible entrance, parking, and restroom facilities.
What is the address and contact number for Pizza Hut in Raleigh, NC?
Pizza Hut is located at 3691 New Bern Ave, Tower Shopping Center, Raleigh, NC 27610. The phone number is +1 919-900-8096.
Are there any other dining options near Pizza Hut at 3691 New Bern Ave?
Yes, nearby dining options include McDonald's (fast food and burger restaurant), StarBar (southern restaurant), and Starbar Raleigh Sound Stage (bar and grill restaurant).
What nearby services can I use in the area around Pizza Hut on New Bern Ave?
Nearby services include Carolina Family Dentistry and Vivid Dental Raleigh for dental care, Sean Nock at North State Bank for banking, and Goodson's Accounting & Tax Services for accounting and investing.
Are there entertainment or community spots near this Pizza Hut location?
Yes, nearby entertainment and community places include Jackpot Raleigh NC casino, Unplugged TV dance club and bar, The HOUSE at 1731 community services, and Riverchild Nonprofit organization.
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