Panera Bread

Reviews

• GB

  Garrick Brown

  Nov 12, 2025
  2.0
  This review is strictly regarding the food, not the service which was average (nothing spectacular, but nothing bad either). I arrived home to eat my salad and cannot believe this was $13!!! Where is the rest? The container is half full. Its full of thin tortilla strips, dried beans and a few mandarin oranges. I understand food cost are higher but this is just a SCAM. The taste was average at best, i should have stuck with my Fuji Apple with Chicken. I have been a Panera fan for years but find my myself eating there less and less, and eventually I'll be done altogether.
• GH

  Graham Howell

  Nov 9, 2025
  1.0
  Staff was unsympathetic to issues with my order, they refused to correct it or produce the manager. On top of all this they require a code to use the restroom and they refused to provide it to us. Will never visit this place again. Will think twice before visiting any Panera.
• AS

  Ana Salazar

  Nov 7, 2025
  5.0
  Delisios
• JE

  Joanna Ellsberry

  Oct 30, 2025
  1.0
  If I could give ZERO stars, I would. Was visiting family in Raleigh and we went to Panera for dinner after a long day. We got a "to go" order. Before leaving, we checked to make sure all of the components were there - a soup was missing but they gave it to us and we were on our way. We get home and I open my Fuji Apple Chicken Salad and it contained a bunch of mixed greens, ONE walnut, NO apple chips, ONE cherry tomato and ONE piece of onion. I immediately called the store to complain and asked for a refund because I was not driving all the way back to Panera for a replacement. I think I spoke with a manager who was named Jim. He said "I'll talk to my staff about the salad." Really? He was unable to process a refund via telephone after being given my receipt number, card number, etc. He told me to come into the store the next day (uh, a BIG inconvenience) to get a refund. I asked him for the name of the manager I should speak to the next day. He said, "oh I'll put a note in the group chat so the manager will know." Uh, no - give me someone's name to refer to when I get to the store. He could not/would not. Absolutely RUINED my dinner. My sister then had to cut up veggies to put into a salad I'd just paid for. I spent alot of money for the meals and I should be reimbursed for the ruining of my family meal experience. I only visit my family ONCE a year in Raleigh and the LAST thing I want to do is chase down a refund from Panera. I frequent Panera ALOT in the Washington, DC area and I am used to SERVICE. I want a gift card for my entire purchase. Yep, I'm reaching out to corporate. This was totally unacceptable.
• MC

  Mary Connor

  Oct 24, 2025
  1.0
  3 strikes! I really wanted an everything bagel on this chilly morning. So I get in the car drive up Glenwood pull through to Panera’s drive thru window. But they have it closed up and only for mobile pickup. I go in and ask about it and was told it would require staffing. I order the bagel and ask to have it heated and buttered. I’m told they don’t butter it. Ok whatever. I go and wait for it and I’m told that they have no everything bagels. What a disappointment!

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