Panera Bread

Reviews

• PK

  parthiban krishnaraj

  2 days ago
  1.0
  I came to this store for coffee and the coffee drums are empty.When I asked the store people after they are making and ask me to wait 4 mins for brewing time.This is not good for panera to wait customer just for coffee in winter time. Store manager or district manager please take look on it and give better serve to customer.
• GB

  Garrick Brown

  Nov 12, 2025
  2.0
  This review is strictly regarding the food, not the service which was average (nothing spectacular, but nothing bad either). I arrived home to eat my salad and cannot believe this was $13!!! Where is the rest? The container is half full. Its full of thin tortilla strips, dried beans and a few mandarin oranges. I understand food cost are higher but this is just a SCAM. The taste was average at best, i should have stuck with my Fuji Apple with Chicken. I have been a Panera fan for years but find my myself eating there less and less, and eventually I'll be done altogether.
• GH

  Graham Howell

  Nov 9, 2025
  1.0
  Staff was unsympathetic to issues with my order, they refused to correct it or produce the manager. On top of all this they require a code to use the restroom and they refused to provide it to us. Will never visit this place again. Will think twice before visiting any Panera.
• JE

  Joanna Ellsberry

  Oct 30, 2025
  1.0
  If I could give ZERO stars, I would. Was visiting family in Raleigh and we went to Panera for dinner after a long day. We got a "to go" order. Before leaving, we checked to make sure all of the components were there - a soup was missing but they gave it to us and we were on our way. We get home and I open my Fuji Apple Chicken Salad and it contained a bunch of mixed greens, ONE walnut, NO apple chips, ONE cherry tomato and ONE piece of onion. I immediately called the store to complain and asked for a refund because I was not driving all the way back to Panera for a replacement. I think I spoke with a manager who was named Jim. He said "I'll talk to my staff about the salad." Really? He was unable to process a refund via telephone after being given my receipt number, card number, etc. He told me to come into the store the next day (uh, a BIG inconvenience) to get a refund. I asked him for the name of the manager I should speak to the next day. He said, "oh I'll put a note in the group chat so the manager will know." Uh, no - give me someone's name to refer to when I get to the store. He could not/would not. Absolutely RUINED my dinner. My sister then had to cut up veggies to put into a salad I'd just paid for. I spent alot of money for the meals and I should be reimbursed for the ruining of my family meal experience. I only visit my family ONCE a year in Raleigh and the LAST thing I want to do is chase down a refund from Panera. I frequent Panera ALOT in the Washington, DC area and I am used to SERVICE. I want a gift card for my entire purchase. Yep, I'm reaching out to corporate. This was totally unacceptable.
• MC

  Mary Connor

  Oct 24, 2025
  1.0
  3 strikes! I really wanted an everything bagel on this chilly morning. So I get in the car drive up Glenwood pull through to Panera’s drive thru window. But they have it closed up and only for mobile pickup. I go in and ask about it and was told it would require staffing. I order the bagel and ask to have it heated and buttered. I’m told they don’t butter it. Ok whatever. I go and wait for it and I’m told that they have no everything bagels. What a disappointment!

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