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McDonald's

3.6
(889 reviews)

Business Details

9698 Falls Of Neuse Rd, Raleigh, NC
27615, United States
(919) 845-5502
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
9698 Falls Of Neuse Rd, Raleigh, NC
27615, United States

Hours

Reviews

3.6
889 reviews
5 stars
349
4 stars
179
3 stars
146
2 stars
69
1 star
146

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times for food, especially during busy hours or when ordering fewer items.

Food Quality

There were multiple complaints about food freshness and quality, including issues with raw or stale items.

Cleanliness

The location was noted for being clean, but some customers reported unsanitary conditions in food handling.

Customer Service

While some staff were praised for their friendliness, many reviews highlighted poor customer service experiences, including rude behavior and mistakes with orders.

Management Issues

Several reviews pointed to a lack of effective management, leading to disorganization and unsatisfactory customer experiences.
  • DD
    Don Derflinger
    Feb 22, 2026
    5.0
    Wow!! I didn't want to hold up the drive up lanes with my special order so I walked in to the lobby . The very nice elderly lady took my order. 2 Cheese Quarter Pounders w just onions and mustard. They were absolutely perfect. Better than when I worked at McD's and made them for myself. Note to the employees and owner, thank you for caring about your product and service.
  • JM
    Jovan Moss
    Jan 24, 2026
    1.0
    For food that shouldn't take more than 5 mins to cook they take their time cooking everything like they peel the potatoes themselves. Should have night management to maintain productivity or just shut it down
  • MS
    melissa smith
    Jan 17, 2026
    5.0
    Te inside..one of the cleanest McDonalds I've been in!
  • LW
    Logie Wogie
    Jan 16, 2026
    1.0
    They make you wait longer if you order less items. Just ordered a singular large fry and they had me wait on the side while I counted 7 cars go by lol wild
  • CG
    Coach Genie
    Dec 30, 2025
    5.0
    I love them ! early morning shift is so on point !!!

Brand Certified Facts from McDonald's

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