Brand Certified
McDonald's
3.6(889 reviews)
Certified by McDonald's • Mar 01, 2026
Business Details
9698 Falls Of Neuse Rd, Raleigh, NC
27615, United States
Certified by McDonald's • Mar 01, 2026
(919) 845-5502
Certified by McDonald's • Mar 01, 2026
http://www.mcdonalds.com/
Certified by McDonald's • Mar 01, 2026
About
Certified by McDonald's • Mar 01, 2026
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Certified by McDonald's • Mar 01, 2026
Hours
Certified by McDonald's • Mar 01, 2026
Reviews
3.6
889 reviews
5 stars
349
4 stars
179
3 stars
146
2 stars
69
1 star
146
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported long wait times for food, especially during busy hours or when ordering fewer items.
Food Quality
There were multiple complaints about food freshness and quality, including issues with raw or stale items.
Cleanliness
The location was noted for being clean, but some customers reported unsanitary conditions in food handling.
Customer Service
While some staff were praised for their friendliness, many reviews highlighted poor customer service experiences, including rude behavior and mistakes with orders.
Management Issues
Several reviews pointed to a lack of effective management, leading to disorganization and unsatisfactory customer experiences.
- DDDon DerflingerFeb 22, 20265.0Wow!! I didn't want to hold up the drive up lanes with my special order so I walked in to the lobby . The very nice elderly lady took my order. 2 Cheese Quarter Pounders w just onions and mustard. They were absolutely perfect. Better than when I worked at McD's and made them for myself. Note to the employees and owner, thank you for caring about your product and service.
- JMJovan MossJan 24, 20261.0For food that shouldn't take more than 5 mins to cook they take their time cooking everything like they peel the potatoes themselves. Should have night management to maintain productivity or just shut it down
- MSmelissa smithJan 17, 20265.0Te inside..one of the cleanest McDonalds I've been in!
- LWLogie WogieJan 16, 20261.0They make you wait longer if you order less items. Just ordered a singular large fry and they had me wait on the side while I counted 7 cars go by lol wild
- CGCoach GenieDec 30, 20255.0I love them ! early morning shift is so on point !!!
Brand Certified Facts from McDonald's
McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website