McDonald's

3.4
2037 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
8011 Brier Creek Parkway, Raleigh, NC
27617, United States

Hours

Reviews

3.4
2,037 reviews
5 stars
692
4 stars
443
3 stars
331
2 stars
142
1 star
429

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported slow, rude, and unprofessional service, with many experiencing incorrect orders and poor communication from staff.

Food Quality

While some customers enjoyed hot and fresh food, others complained about incorrect items, poor food preparation, and cleanliness issues.

Management Concerns

Several reviews highlighted poor management and training, leading to a lack of accountability and customer service.

Positive Experiences

Despite the negative feedback, some customers praised friendly staff and quick service during their visits.
  • SF
    Scott F
    Jan 5, 2026
    4.0
    It's McDonald's what can I say. The service was kind of slow. Was in the drive-thru line for at least 10 minutes.
  • AC
    Arthur Crawley
    Jan 1, 2026
    1.0
    Line is always long customer service is slow and rude I wouldn't spend another penny with this establishment!
  • SS
    schjuana suggs
    Dec 28, 2025
    1.0
    Here I am again. This is getting out of hand. I used the mobile app and ordered food. Well my orange juice was watered down so I had to go back and get another one. My steak egg & cheese bagel didn't have what I asked for and I paid extra for round egg but gave me folded egg instead. When will this stop. I literally go here 5 times a week. You would think they'd get the order right as I order the same thing everytime. Also the steak bagel has no breakfast sauce and I asked for extra sauce smh. Also asked for no onion..but there's onions on it. PLEASE FIX THIS!!! IF NOT I WILL OPEN A BBB COMPLAINT!!!
  • DD
    Demery
    Dec 19, 2025
    1.0
    Very GETTHO and Terrible location. They treat counter customers like 3rd rate citizens. Online ordering doesn't help speed up the pick up process inside. When finally asked if you're picking up, counter girl has an attitude. This is why sit down is winning.
  • HS
    Hope Suggs
    Nov 23, 2025
    2.0
    I come here at least 3 to 4 times a week Monday through Friday. To the point where the normal breakfast crew knows who I am and always say hi, when I get to the screen to order my food. However, this morning I encounter a female that she typed the order in and the screen was incorrect. I specifically told her hey, the screen is incorrect. She said, oh, drive around to the second window. I'm going to fix it, so I get to the second window. She's standing there talking to another lady. She hands me the food and I say I thought you said that you would fix it. And she was like, what's wrong. I said I told you at the screen that the order was incorrect. She goes on to say what is wrong. I told her what was wrong. She takes the order back, had it remade, comes back to the window. The order is still incorrect. So at this point I'm like, is there a manager? Because this is ridiculous, you got the order on the screen wrong.You tell me to come to the second window. I get to the second window.The order is still wrong.You take it back to try to remake it and it's still wrong. What is going on now because i'm lost. So yhis is why I am leaving this review. Mcdonalds please do better in training you employees to take the order correctly instead of telling the customer to cal down when clearly I never got upset just asked to speak to a manager. No manager was on duty so this review will suffice. Also this happened at approximately 430am 11/23/2025. The female is brown skin with locs, short, from what I could tell and running her mouth the whole time and looked like she was getting ready to leave.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 8011 Brier Creek Parkway, Raleigh, NC?

McDonald's is open 24 hours a day, 7 days a week, including drive-thru and delivery services.

Does McDonald's offer delivery and curbside pickup services?

Yes, McDonald's provides curbside pickup, delivery, same-day delivery, and no-contact delivery options.