Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous customers reported slow, rude, and unprofessional service, with many experiencing incorrect orders and poor communication from staff.
Food Quality
While some customers enjoyed hot and fresh food, others complained about incorrect items, poor food preparation, and cleanliness issues.
Management Concerns
Several reviews highlighted poor management and training, leading to a lack of accountability and customer service.
Positive Experiences
Despite the negative feedback, some customers praised friendly staff and quick service during their visits.
SF
Scott F
Jan 5, 2026
4.0
It's McDonald's what can I say. The service was kind of slow. Was in the drive-thru line for at least 10 minutes.
AC
Arthur Crawley
Jan 1, 2026
1.0
Line is always long customer service is slow and rude I wouldn't spend another penny with this establishment!
SS
schjuana suggs
Dec 28, 2025
1.0
Here I am again. This is getting out of hand. I used the mobile app and ordered food. Well my orange juice was watered down so I had to go back and get another one. My steak egg & cheese bagel didn't have what I asked for and I paid extra for round egg but gave me folded egg instead. When will this stop. I literally go here 5 times a week. You would think they'd get the order right as I order the same thing everytime. Also the steak bagel has no breakfast sauce and I asked for extra sauce smh. Also asked for no onion..but there's onions on it.
PLEASE FIX THIS!!!
IF NOT I WILL OPEN A BBB COMPLAINT!!!
DD
Demery
Dec 19, 2025
1.0
Very GETTHO and Terrible location. They treat counter customers like 3rd rate citizens. Online ordering doesn't help speed up the pick up process inside. When finally asked if you're picking up, counter girl has an attitude. This is why sit down is winning.
HS
Hope Suggs
Nov 23, 2025
2.0
I come here at least 3 to 4 times a week Monday through Friday. To the point where the normal breakfast crew knows who I am and always say hi, when I get to the screen to order my food. However, this morning I encounter a female that she typed the order in and the screen was incorrect. I specifically told her hey, the screen is incorrect. She said, oh, drive around to the second window. I'm going to fix it, so I get to the second window. She's standing there talking to another lady. She hands me the food and I say I thought you said that you would fix it. And she was like, what's wrong. I said I told you at the screen that the order was incorrect. She goes on to say what is wrong. I told her what was wrong. She takes the order back, had it remade, comes back to the window. The order is still incorrect. So at this point I'm like, is there a manager? Because this is ridiculous, you got the order on the screen wrong.You tell me to come to the second window. I get to the second window.The order is still wrong.You take it back to try to remake it and it's still wrong. What is going on now because i'm lost. So yhis is why I am leaving this review. Mcdonalds please do better in training you employees to take the order correctly instead of telling the customer to cal down when clearly I never got upset just asked to speak to a manager. No manager was on duty so this review will suffice. Also this happened at approximately 430am 11/23/2025. The female is brown skin with locs, short, from what I could tell and running her mouth the whole time and looked like she was getting ready to leave.
McDonald's accepts American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Is there a drive-thru available at this McDonald's location?
Yes, this McDonald's has a drive-thru that operates 24/7.
How can I order from McDonald's online or through a mobile app?
You can order via the McDonald's App available on the Apple App Store and Google Play, or online through their delivery site https://mcdonalds.order.online/business/-5579.
What types of food and services does this McDonald's offer?
McDonald's serves a variety of menu options including breakfast, coffee, burgers, sandwiches, ice cream, and frozen yogurt. Services include drive-thru, gift cards, McDelivery, mobile offers, mobile ordering, and WiFi.
Which nearby shopping centers can I visit after McDonald's at Brier Creek?
You can visit the Brier Creek Shopping Center and Brier Creek Commons, both located nearby for shopping and entertainment.
Are there other dining options near McDonald's at 8011 Brier Creek Parkway?
Yes, nearby restaurants include Carino's Italian Restaurant, Olive Garden, Jimmy John's, Bob Evans, Cigea-Brier Creek, and O'Charley's Restaurant & Bar.
What nearby services and stores can I access around McDonald's?
Nearby services include Chase Bank and UPS Alliance Shipping Partner. You can also find retail stores like Staples, Mattress Firm, Michaels, PetSmart, and Debby's Hallmark Shop.
How can visiting nearby places enhance my experience when visiting McDonald's?
You can easily combine your meal at McDonald's with shopping at Brier Creek Shopping Center or visiting the Vacay hotel. Nearby transit and multiple retail stores make it convenient to run errands or relax before or after your meal.