McDonald's

3.1
1172 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
7991 Fayetteville Rd, Raleigh, NC
27603, United States

Hours

Reviews

3.1
1,172 reviews
5 stars
346
4 stars
208
3 stars
159
2 stars
90
1 star
369

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, incorrect orders, and rude staff, particularly from management.

Food Quality

Many reviews highlighted poor food quality, including cold items, incorrect orders, and unsanitary conditions.

Customer Experience

Several customers expressed dissatisfaction with the overall dining experience, citing unprofessional behavior from staff and management.

Inconsistent Performance

While some customers had positive experiences with quick service and good food, many others reported frequent mistakes and poor service.

Cleanliness Concerns

Multiple reviews mentioned dirty dining areas and restrooms, indicating a lack of proper maintenance.
  • GH
    G. Thomas Hedlund
    5 days ago
    5.0
    It's fast food. It's not a fancy restaurant, but still, Courtney sure made our daughter's day with a simple act of kindness and thoughtfulness. Plus, she greeted us the moment we stepped through the doors. Being that most fast food places today don't even want to serve you if you're not a drive-thru or mobile order customer, that was a breath of fresh air.
  • TB
    Taylor Bumpers
    Nov 14, 2025
    1.0
    Absolutely terrible service. I went through the drive-through, gave my order to the woman on the speaker, and she told me to pull up to the first window. I get there—they don’t even have my order. I move to the second window and have to repeat everything all over again. When they finally hand me my food, the order is wrong. I go inside to let them know they forgot the onions on my burger. They “fix” it, I get back in my car, open it… and they had flooded my sandwich with onions like a joke. Completely disrespectful and unprofessional. I will never be back. This is my local McDonald’s, but if I ever want McDonald’s again, I’ll drive farther to a different one before I deal with this mess again.
  • JT
    Jon Thomas
    Oct 29, 2025
    2.0
    Be aware if you’re in a rush, I’ve arrived multiple times in the morning on my way to work when they’re supposed to open around 5 and waited for around 10 -15 minutes before anyone was ready to take my order. Many times I just leave while they’re in the back trying to organize. This morning I decided to wait, and left with an incorrect order.
  • AT
    abdellatif ait taleb
    Oct 24, 2025
    1.0
    I was in drive through and I charge wrong amount I believe I pay for the next car food what is much higher than mine. In the second window I realize what’s happens I asked to refund and pay the right amount for my food. I was told it been fix. A week later I surprised that I pay twice for my food and a higher amount for someone else food. I went back but the supervisor told that I have to have a statement from the bank because she can deal with a statement on my phone, and she is busy and otherwise I have to dispute it through my bank.!!!!!!!She was rude she can did even take look at me she was talking to coworker when I was explaining and she didn’t even care!!!!!
  • AH
    Amanda Haas
    Oct 21, 2025
    3.0
    This is my favorite McDonald’s, I’ve never had an issue until now. I went through the drive thru and got a 6 piece chicken nugget happy meal for my daughter and there were no nuggets in the box, just an empty box. While we were in the car she ate her fries and we had gotten to our next destination so she left what she thought was her nuggets in the car until we were done in the store. When we got back in the car is when she saw that there were no nuggets in the box. Since I am not near the McDonald’s I ordered from I tried to call to tell them the situation, phone number does not work. A recording says the phone number changed and that the new number is unknown. So hopefully the manager or whoever is in charge of this location sees this. I’m honestly not a person to complain I get mistakes happen but to not put any nuggets in a box is a bit strange and have a phone number posted that doesn’t work is also strange.

Frequently Asked Questions About McDonald's

What are the regular opening hours of McDonald's at 7991 Fayetteville Rd, Raleigh?

McDonald's is open daily from 5:00 AM to 11:00 PM, except on Sundays when it opens at 6:00 AM.

Does this McDonald's location have drive-thru service and what are the drive-thru hours?

Yes, this McDonald's has a drive-thru open daily from 5:00 AM to 11:00 PM, and starting at 6:00 AM on Sundays.