McDonald's

2.9
2225 reviews
Get DirectionsCallWebsite

Business Details

3508 Millbrook Rd, Raleigh, NC
27613, United States
(919) 781-3702
http://www.mcdonalds.com/
GoogleFacebookInstagramTwitter

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3508 Millbrook Rd, Raleigh, NC
27613, United States

Hours

Reviews

2.9
2,225 reviews
5 stars
565
4 stars
387
3 stars
319
2 stars
229
1 star
725

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unprofessional behavior from staff, with several instances of poor service and lack of attentiveness.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, missing items, and food quality, leading to significant customer dissatisfaction.

Speed of Service

Customers frequently mentioned long wait times in both drive-thru and in-store, with many expressing frustration over the slow service.

Food Quality

There were complaints about food being served cold, overcooked, or not prepared correctly, contributing to a negative dining experience.

Cleanliness

Several reviews noted dirty conditions in the restaurant, including bathrooms, which detracted from the overall experience.
  • MD
    Martha Delgado
    4 days ago
    5.0
    My kids eat here. Mostly, we get our orders quickly and the food is fresh. Can't complain
  • TU
    Toño Urrutia
    Nov 13, 2025
    1.0
    This place its crazy Wait 20 minutes for 4 coffes I did pay for larges coffes and they give me half of cup
  • NS
    Nate Schwindt
    Nov 10, 2025
    1.0
    I’m afraid I’m going to have to join the people saying that this location takes way too long in getting food ready. I had ordered my food at 5:47pm. This is, admittedly, dinner rush, but I figured at most I might wait 6 minutes, 10 if it’s really insane. I ordered a burger and fries. I did not receive my food until 6:17, when I actually stood up and approached the counter to inquire when my food was expected to be ready. It did not appear to on their radar. This detracts from the value of McDonald’s significantly, as I could have easily made food at home in the amount of time it took for them to provide me my meal. One customer was in the same boat as me, as they were waiting for 20 minutes to get three cups of coffee, no food. I also feel the need to mention that multiple staff members were seen on lunch or walking out of the building with nobody visually replacing them. Seeing employees with McDonalds meals didn’t feel great (no shade to the employees). I think it will be long time before I come to this location again. I don’t know if it’s a staffing issue or sequencing issue, but it is clear that speed is an issue at this moment in time.
  • HG
    hernandez gerardo
    Nov 2, 2025
    5.0
    Solo por un cajero mal encarado, pero el manager el servicio y limpieza y todo lo demás exelente mucha amabilidad
  • DB
    Dexter Blackwell
    Nov 1, 2025
    2.0
    This place right here ugh.....just a single large Ice coffee took 30 minutes. The lady kept running back and forth I just want to pay for it and gooo but ugh. They're very slow on service.
Read more reviews on Google

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 3508 Millbrook Rd, Raleigh?

McDonald's at 3508 Millbrook Rd is open 24 hours every day of the week.

Does this McDonald's location have a drive-thru service?

Yes, this McDonald's location offers a drive-thru that operates 24/7.