McDonald's

2.9
2230 reviews
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Business Details

3508 Millbrook Rd, Raleigh, NC
27613, United States
(919) 781-3702
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3508 Millbrook Rd, Raleigh, NC
27613, United States

Hours

Reviews

2.9
2,230 reviews
5 stars
568
4 stars
389
3 stars
319
2 stars
229
1 star
725

What are people saying?

AI-generated from recent customer reviews

Service Speed

Many customers reported long wait times for food, particularly in the drive-thru, with some waiting over 30 minutes.

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, with complaints about inattentiveness and poor management.

Order Accuracy

Customers frequently experienced issues with incorrect orders, missing items, and food quality, leading to dissatisfaction.

Food Quality

Several reviews mentioned subpar food quality, including cold or overcooked items, and concerns about food safety.

Cleanliness

There were mixed reviews regarding cleanliness, with some customers noting dirty tables and unsanitary conditions.
  • MR
    MOTIVATION REALITY
    6 days ago
    5.0
    This location has friendly and professional services.
  • MG
    Matt Garrett
    Dec 29, 2025
    1.0
    When did the Crabtree Mall classy McDonald's become a homeless shelter... stand at the counter for minutes and employees see you and don't say a word. The fries were hot and raw and the Big Mac wasn't even warm. I gave up trying to get ketchup and salt no one would come to the counter Didn't want to take any chances walking into bathroom with five other guys in there all the pants down showing underwear., two previously asked me if I had a dollar. That's a shame that used to be a great McDonald's
  • MP
    Maksim Polikarp
    Dec 25, 2025
    5.0
    Хороший макдак
  • MD
    Martha Delgado
    Nov 19, 2025
    5.0
    My kids eat here. Mostly, we get our orders quickly and the food is fresh. Can't complain
  • NS
    Nate Schwindt
    Nov 10, 2025
    1.0
    I’m afraid I’m going to have to join the people saying that this location takes way too long in getting food ready. I had ordered my food at 5:47pm. This is, admittedly, dinner rush, but I figured at most I might wait 6 minutes, 10 if it’s really insane. I ordered a burger and fries. I did not receive my food until 6:17, when I actually stood up and approached the counter to inquire when my food was expected to be ready. It did not appear to on their radar. This detracts from the value of McDonald’s significantly, as I could have easily made food at home in the amount of time it took for them to provide me my meal. One customer was in the same boat as me, as they were waiting for 20 minutes to get three cups of coffee, no food. I also feel the need to mention that multiple staff members were seen on lunch or walking out of the building with nobody visually replacing them. Seeing employees with McDonalds meals didn’t feel great (no shade to the employees). I think it will be long time before I come to this location again. I don’t know if it’s a staffing issue or sequencing issue, but it is clear that speed is an issue at this moment in time.
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Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 3508 Millbrook Rd, Raleigh?

McDonald's at 3508 Millbrook Rd is open 24 hours every day of the week.

Does this McDonald's location have a drive-thru service?

Yes, this McDonald's location offers a drive-thru that operates 24/7.