Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.6
1,563 reviews
5 stars
630
4 stars
333
3 stars
244
2 stars
113
1 star
243
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported poor service, including long wait times, incorrect orders, and rude staff.
Food Quality
Many reviews highlighted inconsistent food quality, with complaints about cold, soggy fries and incorrect items in orders.
Cleanliness
Some customers noted cleanliness issues, particularly in the dining area and restrooms.
Positive Staff Interactions
Despite the negative feedback, several customers praised friendly and helpful staff members during their visits.
Efficiency
A few customers appreciated the quick service during less busy times, noting that food was delivered promptly.
- ESemily tatiana fuentes simisterra4 days ago1.0It was terrible. The restaurant was supposed to close at 11 pm. I placed my order at 10:30, and by 10:45 I was at the drive-thru. There was a girl and a guy, and they were laughing at us. They didn’t even open the window to say anything, like that they couldn’t take our order or anything at all — they just ignored us and made fun of us. So rude and unprofessional. I waited about 10 minutes at the window, and nothing. I’m really upset. I had to drive 10 minutes to another McDonald’s because I’m pregnant and I really wanted my ice cream. 😞
- PPPerryNov 11, 20251.0The drive-thru staff is very incompetent. They took my mobile code and acknowledged my order then when I got to the window for my receipt said they couldn’t find my order. They proceeded to tell me to cancel my order that says currently in progress because they made a mistake after initially confirming the code & name of my order. I only have problems at this Poole rd location because staff haven’t been properly trained.
- CCCakes&PieNov 8, 20251.0I go to the drive-through to grab me a Mc Rib pay for my food get to the window they have me pulled to the curb. I sit at the curb for an additional five minutes get my food go home and this is what I get a Mc rib with no sauce a water down Dr Pepper I call to let the manager know that they need to replace my food and she tells me I have to bring it back. I asked her are you giving me gas money take my name I will bring you my receipt and you make it right. Shania was the manager on duty and was not helpful in the least bit. She tells me it is not their policy they have to have the food back so she could not take my name to make the order right?
- RTRob TerryNov 6, 20251.0Here is a thought… having staff that actually speaks English!!!! So your customers don’t have to use an app to communicate with staff … that might improve your customer service rating
- TTTylerOct 28, 20252.0They must not have their vats hot enough because their fries aren't crispy and they're not Brown. I can barely taste any salt on them too. Definitely not a McDonald's quality fry coming from a fry cook of 2 years
Frequently Asked Questions About McDonald's
What are the regular operating hours for McDonald's at 3424 Poole Rd, Raleigh?
McDonald's at 3424 Poole Rd is open from 5:00 AM to 11:00 PM Monday through Wednesday and Sunday, and from 5:00 AM to 3:00 AM Thursday through Saturday.
Does this McDonald's location offer drive-through service and what are its hours?
Yes, this McDonald's has a drive-through that operates from 5:00 AM to 11:00 PM Monday through Wednesday and Sunday, and from 5:00 AM to 3:00 AM Thursday through Saturday.
Can I order McDonald's food for delivery from this location?
Yes, delivery is available daily from 5:00 AM to 11:00 PM or 3:00 AM depending on the day, with options including curbside pickup, same day delivery, and no-contact delivery.
Where can I order McDonald's food online or through a mobile app?
You can order via their website, the McDonald's App available on iOS and Android, or through the McDonald's smart link ordering webpage.
What payment methods does this McDonald's location accept?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
What types of services does McDonald's at 3424 Poole Rd offer?
They offer drive-thru, gift cards, McDelivery, mobile offers, mobile ordering, and WiFi services.
Are there other fast food options near this McDonald's?
Yes, nearby fast food restaurants include Burger King and Subway, providing additional dining choices in the area.
What nearby stores can I visit after dining at McDonald's?
You can visit Family Dollar for discount shopping, Food Lion for groceries, or Walnut Creek Shopping Center for a variety of shopping experiences.
Are there any nearby medical facilities close to McDonald's at 3424 Poole Rd?
Yes, Oak Street Health Southeast Raleigh Primary Care Clinic and Seth Bernard, DO medical center are nearby for healthcare needs.
What nearby amenities might help if I need cash or financial services near McDonald's?
Several ATMs such as CashPoints® ATM, Wells Fargo ATM, Bitstop Bitcoin ATM, and Coinstar Kiosk - Bitcoin ATM, plus Western Union money transfer services, are conveniently close by.