McDonald's

2.8
785 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2900 Wakefield Pines Drive, Raleigh, NC
27587, United States

Hours

Reviews

2.8
785 reviews
5 stars
202
4 stars
122
3 stars
107
2 stars
63
1 star
291

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted consistently poor customer service, with staff being rude, unhelpful, and unprofessional.

Order Accuracy

Many customers reported frequent issues with incorrect orders, missing items, and overall dissatisfaction with how orders were handled.

Wait Times

Customers experienced exceptionally long wait times, often exceeding 30 minutes, which contributed to their frustration.

Cleanliness

Several reviews mentioned unsanitary conditions within the restaurant, including dirty tables and floors.

Food Quality

Feedback indicated that food quality was often subpar, with complaints about cold, old, or improperly cooked items.
  • DM
    Danielle Moore
    2 days ago
    1.0
    Please don’t be in a hurry and try to visit this establishment. They operate a snails pace no matter the time, day, or amount of customers. I am convinced that the only reason this franchise is still in business is because of the location as there isn’t other fast food options within the neighborhood, which is a disservice.
  • LL
    LakenzieA
    Nov 15, 2025
    1.0
    Some of the employers are VERY RUDE !!! From reading the other reviews I'm not tripping. My experience needs a video because I can't type everything I've experienced here. It's one lady that's literally a bully to everyone.
  • SB
    Shauna Blair
    Nov 10, 2025
    1.0
    I ordered delivery from here. They couldn't even be bothered to seal the safety tape on my order well. Order arrived with one flap completely lifted and a second other flap loose. Only the middle flap of safety tape was properly pressed down to 'secure' my order.
  • SC
    Shakira C
    Nov 2, 2025
    1.0
    Horrible service. Tasha and the cook with the neck tattoos are very unprofessional. Tasha the manager would not get off her tail to customer service customers would needed assistance because she was on break. When asked could I speak to the second manager in charge I could hear the male with the neck tattoos talking unprofessional. I had to go get my husband out the car because the staff was very unprofessional. I will never eat here again !
  • NN
    N Nnn
    Nov 2, 2025
    1.0
    If this Mcdonalds wasnt the closet one to my house, I’d never order here again. I ordered at the drive through, paid at window #1, and pulled up to the 2nd window for my food. Had to wait a couple minutes, but didn’t mind because it was a larger order. I get my food and thanked the young lady at the window, who then slammed the window in my face and walked away to the back of the store. I was missing the sauces for my orders and needed to request them, but since no one came to the window after waiting, I drove around again. I told the same young lady who gave me the bag that my sauces were forgotten, and asked for them there. She slams the window again, comes back and hands me 2 sauces. I ordered 3 sandwiches, 2 orders of nuggets, and 2 large fries. I told her I had a large order for multiple people and that I needed more sauce and was willing to pay for them if needed. Reluctantly, she rolls her eyes and slammed the window in my face again, and comes back with only 2 more sauces. I refused to ask again as she was so horrible and rude so I left. My sandwich also had pickles when i told them i had a pickle allergy and to please remove them.

Frequently Asked Questions About McDonald's

What are the McDonald's regular opening hours?

McDonald's is open from 5:00 AM to 11:00 PM Monday through Thursday, and Sunday. On Friday and Saturday, it is open from 5:00 AM to midnight.

When is the drive-thru available at this McDonald's location?

The drive-thru is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday. On Friday and Saturday, it is open from 5:00 AM to midnight.