Jimmy John's

3.5
191 reviews

About

Sandwich Restaurant

Location

Jimmy John's
437 Fayetteville St, Raleigh, NC
27601, United States

Hours

Reviews

3.5
191 reviews
5 stars
73
4 stars
39
3 stars
25
2 stars
9
1 star
45

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer service experiences varied widely, with some praising friendly staff while others reported rudeness and poor service.

Order Accuracy

Many customers experienced issues with incorrect orders, including missing ingredients and wrong items.

Food Quality

While some customers enjoyed the freshness and taste of the sandwiches, others criticized the portion sizes and quality of ingredients.

Speed of Service

There were numerous complaints about long wait times for both in-store orders and deliveries, particularly during busy periods.

Cleanliness and Environment

The small size of the restaurant and lack of dine-in options were noted, with some customers finding it cramped.
  • CC
    Courtney Caswell
    Jan 1, 2026
    5.0
    Quickest lunch downtown. I've found the employees to always be friendly. You do sometimes have to be careful about when you go as they can get very busy with conventions going on right across the street.
  • AS
    Anthony Strother
    Dec 11, 2025
    3.0
    Too much lettuce, as usual!
  • LL
    Liz
    Nov 7, 2025
    5.0
    Visited tonight close to closing but the guy was super nice and inviting and talked about the menu as I never ate here before. Was happy with the sandwich I got and the quality of freshness from the bread and produce. Will be back.
  • EH
    Elbert Heath
    Sep 27, 2025
    5.0
    After my first visit was so amazing I decided to go back to see if the customer was really that good....let's say this is the only location I'll ever go to. AMAZING PLACE
  • CL
    Clint Lummus
    Aug 26, 2025
    1.0
    Just stopped by to grab a sandwich while in town. They are out of bread 😳. Isn’t that one of the most important parts of a sandwich? I’m truly amazed and Jimmy will not be happy about this.