Multiple reviews highlighted rude or dismissive behavior from staff, particularly from management, leading to uncomfortable experiences for customers.
Delivery Issues
Consistent complaints about slow delivery times, with many customers reporting waits of over an hour and issues with incorrect orders.
Food Quality
While some customers praised the sandwiches, others reported issues with freshness, portion sizes, and incorrect ingredients.
Cleanliness and Organization
Several reviews noted cleanliness issues and disorganization within the store, impacting the overall customer experience.
Inconsistent Experience
Customers reported varying experiences, with some visits being satisfactory while others were disappointing, particularly regarding service speed and order accuracy.
CE
Carla Etienne
6 days ago
5.0
I came in right before closing, so I honestly wasn’t expecting much but wow, this was one of the best experiences I’ve ever had at a Jimmy John’s. The only woman working behind the counter (I wish I caught her name!) let us know the bread had just come out of the oven and that our pickup order would be ready in about 10 minutes. Myself and two other customers waited patiently, and when I got my order, it was absolutely worth it. The sandwich was probably the best I’ve had, and I’m usually a Jersey Mike’s regular. I was 100% satisfied and genuinely happy I stopped in, even as a last-minute visit. I’ll be back.
BF
Brooke Fitzharris
Jan 3, 2026
5.0
Stacey and Alex served us today, 1.3.2026. We had a large order and they were both so friendly and organized; they worked well as a team and were happy to help us. There was a third gentleman working with them and he was equally pleasant. Kindness is never out of style. Keep up the good work and may God bless you!
LB
Lindsay Blackwell
Dec 27, 2025
1.0
I placed a delivery order like I always do. 25 minutes later I received a text saying my order will be delivered via uber. And would be delivered another 25 minutes. Absolutely not. If I wanted Uber to deliver my food I would have ordered from Uber Eats. I called the store and the lady who answered was rude I asked to speak to the manager and she said she was the manager. Unacceptable!!! Then she said I would have to wait another 45 minutes for my delivery. I can’t imagine Jimmy John’s being THAT busy. I feel like she delayed my order on purpose. This will be the last time I order from here I can promise you that. And let’s hope all my food is in the bag!
EP
Earline Parker
Dec 3, 2025
2.0
Day manager is rude very impatient. That’s the 2nd or 3 rd time for this. When he’s short of staff, he’s awful. When the other staff member came in, he was alone and he was a little short as well. We return to this Jimmy John’s because it is the closest to us my son loves Jimmy John’s. There is another one in Morrisville. I just don’t appreciate the attitude. I bought one giant sandwich and one sandwich on wheat bread. About $35 or $36.Sometimes a Poor attitude spills over into the food preparation. We all have bad days. I realize it must be hard to work Alone in such a busy place.
WC
wayne coplea
Nov 25, 2025
1.0
First time, last time. Manager providing help to staff and pleasant enough at first. Then some poor Doordash driver walked in and things got cross. Mgr very disrespectful. Made me uncomfortable. Won't give her anymore of my business.