Many customers reported rude or dismissive behavior from staff, particularly during busy times.
Delivery Issues
Numerous reviews highlighted significant delays and order inaccuracies with delivery services.
Food Quality
While some customers praised the sandwiches, others noted inconsistencies in freshness and ingredient amounts.
Cleanliness
The store was generally reported as clean, but some customers mentioned unsanitary practices by staff.
Staff Attitude
Several reviews indicated that staff morale seemed low, affecting customer interactions.
BC
Becca Jane Cody
Feb 10, 2026
1.0
Staff so rude! Very, very slow. Avoid!
PP
Parth Patel
Jan 14, 2026
2.0
I order online a lot and they almost never look at my modifications. It’s become an expectation at this point that it won’t come as I ordered.
CE
Carla Etienne
Jan 6, 2026
5.0
I came in right before closing, so I honestly wasn’t expecting much but wow, this was one of the best experiences I’ve ever had at a Jimmy John’s. The only woman working behind the counter (I wish I caught her name!) let us know the bread had just come out of the oven and that our pickup order would be ready in about 10 minutes. Myself and two other customers waited patiently, and when I got my order, it was absolutely worth it. The sandwich was probably the best I’ve had, and I’m usually a Jersey Mike’s regular. I was 100% satisfied and genuinely happy I stopped in, even as a last-minute visit. I’ll be back.
BF
Brooke Fitzharris
Jan 3, 2026
5.0
Stacey and Alex served us today, 1.3.2026. We had a large order and they were both so friendly and organized; they worked well as a team and were happy to help us. There was a third gentleman working with them and he was equally pleasant. Kindness is never out of style. Keep up the good work and may God bless you!
LB
Lindsay Blackwell
Dec 27, 2025
1.0
I placed a delivery order like I always do. 25 minutes later I received a text saying my order will be delivered via uber. And would be delivered another 25 minutes. Absolutely not. If I wanted Uber to deliver my food I would have ordered from Uber Eats. I called the store and the lady who answered was rude I asked to speak to the manager and she said she was the manager. Unacceptable!!! Then she said I would have to wait another 45 minutes for my delivery. I can’t imagine Jimmy John’s being THAT busy. I feel like she delayed my order on purpose. This will be the last time I order from here I can promise you that. And let’s hope all my food is in the bag!